How to lose a good customer over less than a dollar! I often…read moreshop at Burney True Value Hardware as it is convenient and I have always liked to support local businesses over the chains like Home Depot and Lowes. Today, was my FINAL shopping experience at Burney. I had purchased a few screws for a project a week or so ago and didn't need them. Today, I tried to return them and buy some more items. I thought I had the receipt in the bag but I did not seem to have it with me. I asked if I could return them without the receipt. The total for the four screws was a whopping .82. I was told that they couldn't return them without the receipt as they have hundreds of SKU numbers and they wouldn't know which one I was returning. This made logical sense until I looked at my bag a little further. The gentleman that helped me pick out the screws didn't seem to write down the SKU number on my bag! How was it rung up when I purchased it? I assume by some generic key that charged me the .82, the same generic key that could have refunded my .82! Sorry Burney you lost me for good over this one, shame on your staff!

Do not buy your Stihl equipment from here. I bought a ton from there and soon as a pole saw gets a…read morecracked gear head they tried to price gauge me when it's under warranty. The tech called Stihl and sent them pictures trying to get them to deny doing the warranty. The saw had a scratch from where it sits on my trailer. The tech told Stihl I did some crazy stuff when he didn't even know. So Stihl denied it. I called Stihl and they told me they don't know why the tech called and sent them pictures trying to get it denied but they said yea clear warranty problem. I've emailed the store several times trying to speak with a manager and the won't respond. They kept my saw for two months before they called me and said we can't fix under warranty. Now I have to take saw to different shop out my area. Sorry place. Hate I spent so much money there

I will forever be grateful for all of the wonderful people here. They helped me and my sister with…read moremy father's service. From beginning to end, they offered amazing support and suggestions. They guided us during a time when we needed the guidance. There is nothing that could have been done better. If we had any more family in the area, we would certainly call on them again, without question.

They were awesome in helping with my grandmother's home going. They were kind, patient and…read moreunderstanding. Their work and work ethic were impeccable. The facilities were comforting as was their assistance.

I needed to replace a shoddy,cheap walking foot I had purchased online. I found this brick and…read moremortar shop in my area and the owner held a walking foot aside for me. I brought my machine and the owner made sure the foot fit and ran well on my machine! I received exemplary customer service and a very fair price. I am considering purchasing a second machine as a gift for a family member from this store because they offer an introductory lesson on the ins and outs of the machines they sell!

Very friendly and helpful, and they are very patient with beginners. Very knowledgeable about…read moretheir sewing machines and willing to make sure you know how to use it before you take it home.

John arrived on time to assess for a quote for crawlspace vapor barrier and the vent replacements…read morefor the crawlspace openings. He was very forthcoming and answered all of my questions, especially about spray foaming any openings to keep out critters.. I'm hopeful John will be the person installing my vents.

Tried a few times to set up appt. Never got a call back until I called for the 3rd time to set up…read more Scheduled an appt for Monday between 12-5. The tech called at 2:00 saying he would be there in 20 minutes...waited for an hour and still had not showed. Myself and my wife tried to call him and no answer. The guy finally called at 4:30 saying his phone died and he had to go Sanford for a job instead, but he would be at our place at 5:00 now? Got there an said he drove by our house and scheduled us as a no show originally because there wasn't cars in the driveway when he came by which was a lie because I had been home....poor customer service and don't recommend them whatsoever!

We had worn out awnings and were considering a company out of Raleigh for a slightly lower price…read more I'm so glad we went with Swiss Tech. Billy is honest and to the point. He sews his own awning fabric and the quality of his frames is better then I have seen the others offer. He installed 2 new motorized awnings for us and we couldn't be more pleased with the results.

I bought a house with an awning and the remote was inoperable. I called Swiss Tech to repair or…read morereplace the remote, even though they didn't do the installation originally. The owner came by, fixed the remote, and would not bill me for it. Very nice and professional.

Prompt service, careful driving, good communication. Have decided to use again on up coming trip to…read moreRDU.

Torin is a good person and loves his customers I was driving Uber one day and he hired me through…read moreUber to pick up one of his customers that required an urgent ride that's dedication to the people you serve. And truly a rare quality in our area as far as taxis go.

I cannot say enough about Quality Upholstery and Peter I had 10 dining room chairs and 2…read moreoccassional chairs that needed a refresh. Peter picked them up and reupholstered them with a fabric I bought online. They turned out beautiful. They actually looked better than they did when i bought them originally. He took the time to match the pattern to perfection..

Ageo was helpful throughout our process. He recommended the best place to buy fabric and he made…read moreprofessional suggestions that improved on the ideas we had in mind. Our sofa was well made over 25 years ago, and I know that I could not have bought anything better. After being reupholstered by Quality Upholstery this sofa looks and feels brand new! Kind and professional, I recommend Quality Upholster. Thanx Ageo