Carter FCU minden is a joke!! why would you have a bank open if you don't even employ a loan…read moreofficer?? first off I have been a part of this credit union for well over 20/25 years. ok in April I went to Carter in Minden because I was planning on buying a car in June so I stopped by and I went in one of their little offices with this lady to find out what I needed or if I needed to do anything special to buy this car. they pulled up my account and said nope it won't be an issue everything looks good. ok FF to June and I go back to the exact same bank but this time they tell me that they don't have any loan officers at the bank. so they lied to me!! just like today they told me I could go to another location but why didn't they say this 6 weeks ago when I came in to find out what I needed oh no that would make to much sense. im really thinking about leaving Carter all together since its pretty obvious that they tell you what they have to to get you back out the door. that was twice but today I took off work to take care of this so now I lost a whole day of work because Carter lied to me. then they told me I had to wait for a loan officer to call me but come to find out if they would have told me that I could have drove 20 miles down the road to get it done in bossier city but nope they didn't tell me that either. so just be careful who or what you believe from Carter FCU!!!

I think they are a Fantastic facility We need more. It helps when your account is out of town so I…read moresay thank you.

For about five to six years I had two accounts with this bank, and had no problems. My accounts…read morewere linked together, so that if one became overdrawn it would borrow from the other. I found out the hard way that the linking only goes one way, so if the other account was overdrawn it would not borrow from the main account. When I inquired as to why this was, I was referred to Tammy Boytim, who was a manager. She had been rude to me on a previous occasion, and on this one was as well. I told her since they did not explicitly tell me the linking of accounts did not go both ways, I felt like I should get a refund of the $32 overdraft fee. Her response was to lecture me, saying "you should manage your accounts better." I closed out both accounts and will not bank with them again. People who deal with customers have no business speaking to them like that. Not to mention she is butt ugly.

About 6 months ago, I moved my accounts to that same branch of bancorpsouth (checking and savings)…read more I worked with Tammy Boytim, the branch manager, to complete this and she was extremely friendly and professional. I mentioned that I was considering a home equity loan and I can't BELIEVE how much she was able to save me compared to the offer I got from my previous bank. Bancorpsouth's offer was so good in fact, that a good friend of mine has also been able to get this same deal. She can't stop telling me how wonderful Tammy Boytim and the employees have been and how much taking this loan with them has given her a lot of peace of mind. I certainly understand that Jonathan R. perceived his interaction negatively, but I feel the need to say that calling this branch manager "butt ugly" is laughably not true, is offensive, and is inappropriate on so many levels it's ridiculous. Thanks to Ms. Boytim and all the other wonderful employees who make me feel valued every time I come in! Teresa K.

This is my first small bank experience and I must say I was quite impressed. This summer I went on…read morea research expedition to find the perfect high yield checking account. This is the one for me! Here's the checking account breakdown as of December 2014. I receive 4.11% interest of checking account balances below $15,000 provided I have a direct deposit OR ACH transfer, enroll in estatements, and have 15 debit card transactions in a statement cycle (starts over the second Wednesday of every month). What a deal! This bank has one of the highest interest rates you can find on one of the highest balance maximums. The downside is that you have to make a branch visit to open the account. They additionally offer a high yield savings account that the previous account qualifies you for with a 1.51% interest rate. So this answers what I was doing here. Now, what about the bank itself? It's FDIC insured. Upon my entrance, I got a warm welcome from the branch manager and did the account opening portion with a very nice woman named Cynthia. One thing that impressed me was how the employees treat each other. They definitely have a family type attitude towards each other and their customers. They tend to do things like put lunch on the grill out back :-). They were very polite and offered me beverages while I waited for the account opening to finish. The building is very large with an ATM and a drive thru option to speak with an actual banker if you have a preference for what type of bills you want. The drive thru is even open on Saturdays. The interiors are a little rustic. The place definitely has the look and feel of an old school bank. It has high desks for the tellers. I think they look pretty regal because they are dark wood instead of a cheap counter top that you find at most national banks. Oh, and the clean bathrooms are a plus! If you're and out of stater like me, you'll love their online banking options. You can do everything except the account opening online. There is free electronic bill pay (mailed checks and ETF). Check books cost around $18.

I was going around to different banks trying to exchange some new bills for some old style bills in…read moregood condition for collection purposes because they're getting harder and harder to locate. After Capital One and Chase all I needed were two old style fives in exchange for my two new style fives. So I figured I'd give this bank a go. After I went inside and up to the teller I explained what I was doing and pulled out my new fives and the teller quickly found two old style fives. I figured all was good then she asked for my account number. What? She said I have to have an account there. I was like I have to have an account just to exchange two five dollar bills? Are you freaking kidding me? I didn't at Capital One or Chase and they were more than happy to help me. So she quickly took her fives and put them back in her drawer and said she couldn't help me. You know, Gibsland, if you want more customers to sign up at your bank you have a lot to learn about customer service. The teller could have easily exchanged the bills and then asked if I would like to open an account there if I didn't have one and that would have been good customer service because customer service 101 states that you never let a customer leave mad. I know. I've been in customer service for decades. Instead she put her bills back in her drawer so fast like she thought I was going to grab them and run and told me she can't help me which left me angry and guarantees that I and no one I know will ever open an account there. Well done. You failed at something that couldn't have been more simple.

The young man whom I worked with was knowledgeable and very helpful. CD rates were very competitive.read more

good service and very smart people. I have done business with them for years and they have been…read morevery helpful in all my banking needs.

Megan did an amazing job of helping me make a new savings account and was very nice to me the whole…read moretime. This place is awesome. Thank you Megan!

When you talk about the best and financial institutions and service you talk about Edward Jones. Is…read moreone of the best companies have ever thought about and dealt with in a private setting. They are extremely professional and thoughtful people working there and I'm more than willing to help you make your financial goals a reality in the future. I highly recommend this place to anybody that wants to get a stable footing in life whether it is for saving for retirement or your kids.

Johnette Addison is more like family than an agent. Numerous times I have called her after hours…read moreand she has gotten information for me. She is always the sweetest, most patient person, and she never hesitates to explain things to me. I always recommend her to friends and family. I wish i could get my home insurance with her. I know I can trust her, she always goes above and beyond for my family and friends. She has made special trips several times to take pictures or get paperwork. I can't imagine anyone that does a better job!! Sheryl H.

Wanted to give a GREAT BIG shout out to Linda Mccary "my go to person" at State Farm! Linda is very…read morededicated. If Linda says she will get something done or will check back in with you she absolutely will! At the end of the day Customer Service is what it's all about. Linda is a very valuable asset.

Their office took off vehicles that weren't supposed to be taken off. No one ever contacted me…read moreabout this until I found flags on my license. Their mistake cost me an extra $1000 and Tag is personally refusing to reimburse me. Beware of Tag Rome!