Bossier Federal Credit Union (BFCU) Does Not Honor Legal POA…read more Went to one of the branches in Bossier on 13 May 2026 with legal POAs in hand specifically stating that we were legally authorized to conduct all aspects of financial transactions relative to the account in question. However, BFCU personnel determined that they would not honor the POAs and therefore would not allow access to the account. We were also told that we would need to go and obtain invoices and quotes for whatever expenditures we needed to make and they would then issue a check to cover the amounts, made out directly to the vendors or service providers. Keep in mind that the account belongs to my brother, a disabled veteran who appointed two of his siblings each to take control over the account, same as he. The POAs are legal and have been notarized and filed in the local courthouses within the state. We were told by a teller (Shelly), an administrative assistant (Lisa), that some other person (Troy) was the decision-maker who would not be available until Friday (today is Wednesday) to communicate a decision as to whether the POA holders would be given access to the account. They would not allow us to speak with anyone else in authority, and they would not cite or produce a copy of their policy regulating such actions they'd taken in this issue. After speaking with these individuals for upwards of two solid hours, they still would not relinquish the hold on the account or allow us to elevate this issue to the next level. Here's the kicker; one of the siblings was in this branch just the day before and was allowed to make at least two withdrawals after being extensively vetted and cleared by at one individual who was also in today's fiasco. So it's convincingly clear that BFCU staff knew the POAs were both legal and authorized unfettered access to the account, however they deliberately used roadblocks and stall tactics to keep them out with no clear explanation as to why.

I went to buy a new vehicle. I told the loan manager to run Bossier Federal and check their rates…read more It was almost 2% below every other lender. My son uses Bossier Federal and loves doing business with them and now so do I.

Excellent customer service! The whole team of bankers is kind and welcoming! I can always rely on…read morethem for taking care of my deposits, withdrawals, transfers, and teaching me about their great online products.

I came here on a Saturday evening so I can't speak if the tellers, but the ATM seemed reasonably…read moreefficient. Most of the drive thrus were closed for some reason.

We had an agent named Angela who was very polite and helpful. She looked into several peculiarities…read morewe were struggling with so we appreciate the small bank feel. PS, checking accounts require $3 monthly fees no matter how much is deposited.

Carter FCU minden is a joke!! why would you have a bank open if you don't even employ a loan…read moreofficer?? first off I have been a part of this credit union for well over 20/25 years. ok in April I went to Carter in Minden because I was planning on buying a car in June so I stopped by and I went in one of their little offices with this lady to find out what I needed or if I needed to do anything special to buy this car. they pulled up my account and said nope it won't be an issue everything looks good. ok FF to June and I go back to the exact same bank but this time they tell me that they don't have any loan officers at the bank. so they lied to me!! just like today they told me I could go to another location but why didn't they say this 6 weeks ago when I came in to find out what I needed oh no that would make to much sense. im really thinking about leaving Carter all together since its pretty obvious that they tell you what they have to to get you back out the door. that was twice but today I took off work to take care of this so now I lost a whole day of work because Carter lied to me. then they told me I had to wait for a loan officer to call me but come to find out if they would have told me that I could have drove 20 miles down the road to get it done in bossier city but nope they didn't tell me that either. so just be careful who or what you believe from Carter FCU!!!

I think they are a Fantastic facility We need more. It helps when your account is out of town so I…read moresay thank you.

I'm very thankful RRCU is in Fort Smith. They are convenient and knowledgeable about every aspect…read moreof banking. They are so friendly.

I have been with this bank for a few months.A few days ago was my first time going into the branch…read moreon Jewella.Upon entering,no one spoke to be.The teller I had was very rude.She must have been having a bad morning.She acted like she just didn't want to be there.I asked if I needed to fill out a withdrawal slip.She replied "WE DONT HAVE THOSE"!!!I withdrew $1000 and had to ask her to put my money in an envelope.I wish I knew the tellers name because she definitely needs more training.I deal with Capital One on a daily basis for my job and they would have never acted this way with me.I will be switching Credit Unions soon.When dealing with MY HARD EARNED MONEY,YOU CAN KEEP THE ATTITUDE OR GO FIND A JOB THATS RIGHT FOR YOU.

Love this bank! Great customer service and easy banking. Beautiful new walk in lobby as well as…read moreseveral drive thru lanes.

My wife and I have been with Campus Federal for over 5 years. We have had to close accounts because…read moremanagement changed fee structures and we found ourselves paying monthly fees. Yesterday my wife's wallet was stolen, and now we are being charged fees to protect our account from fraud, so now we are being forced to move to a new bank.

This is the bank of choice for closing. they are very nice, polite and professional. their interior…read moreis decorated extremely well. the atmosphere is very quiet and calming. everyone smiles and talks very softly, using their inside voices. the agents are very thorough and very experienced.

We have been a customer of BFCU HODGE for over 45 years. They have ALWAYS been very professional,…read morecourteous. I would HIGHLY RECOMMEND them to ANYONE!!!!! They have always helped me with "my crazy questions" and never judged me. I usually do my business online....but sometimes I have to go inside. They are always so nice and helpful!!!!!!

Easy and friendly experience, great customer service. They were able to take care of all banking…read moreconcerns. Thank you