There should be no stars for this rating.
I was referred to Bon Bon Salon September 2017 to have owner, Angela Gayle Norris put in my once used 21" in length and over 60 strands of hair extensions into my existing hair.
My appointment was on Saturday, September 30th, 2017.
The outcome was devastating. I have attached photos of what it looked like after I left Phenix Salon at 10160 West 50th Ave in Wheatridge CO, Bon Bon Salon.
Angela ruined not only my beautiful $300 hair extensions (I brought in with me,) she razored my own thick, medium length hair and left me with razored, thin and jagged bangs. The crown of my hair was severed to about 2" long.
Two extensions (just put in, while still in her salon) fell out before I even left. She shrugged her shoulders and said " let me know if more fall out, I definitely want to know."
The following morning, I was sick, they had all fallen out. I cried and cried because now my own lovely hair was butchered and I couldn't do anything with it except put it in a bun for work and wear ball caps on the weekends.
We had to cancel already scheduled family photos because my hair was ruined. Our anniversary trip to Mexico was two weeks away and I was a mess.
I contacted and met Angela at her Salon on Monday, October 2nd ( two days later ) and she looked at my hair. It was dry, razored to shreds, and bangs that once were thick and long we're now beyond fixing. She also saw my extensions had all fallen out. At this point, I said to her, " I cannot let you touch my hair ever again." and I requested a full refund from her.
She said " no, she had spent way too much time on me, ( my appointment lasted 2-1/2 hours ) and she would not refund me."
I told her I was willing to except the fact that my new $300.00 extensions were ruined, however, it is not acceptable to pay for services delivered in a totally incompetent manner.
Angela charged me 281.25 for my appointment and I gave her $50.00 tip in cash, for a total of $331.25.
She did not refund me.
As a consumer, it is the most upsetting and unprofessional experience I have ever been through.
Photos attached. One photo will be what it use to look like before cut and extensions. read more