Friendly owners, know them personally. Always around to help. The store has a wide array of…read moreclothing and accessories. They will even special order items in the store for you.

New gifts, home decor, and women's clothing are the features in this boutique shop with a Christian…read morevibe.

We booked and fully paid for a Northern European cruise through Serendipity Boutique (with Martha)…read morein June 2023, for a trip departing July 11, 2025. The reservation included myself, my boyfriend, my brother's family, and his in-laws. Unfortunately, it turned into the most stressful vacation planning experience I've ever had. Over the 18 months leading up to the trip, we made numerous attempts--via email and phone--to get basic information: our cruise cabin assignments, pre-departure hotel, international flights, and transportation. Martha consistently dodged our questions, gave vague responses, and shifted blame to Norwegian Cruise Line (NCL). We communicated early that we intended to upgrade our flights to business class. Despite this, no itineraries or confirmations were provided as prices steadily rose. With just two months to go, we still had no flight info, no hotel details, and no cruise cabin assignments. Martha's advice? Book our own flights and hope to be reimbursed--though she couldn't confirm how much. She later mentioned a $750 credit per passenger, reimbursed only after the cruise. By then, even economy flights had nearly doubled in price. She repeatedly changed her timeline for finalizing details: first 60 days out, then six weeks, then 30 days. When we checked in again at 30 days, she claimed NCL was "delaying confirmations" and that she had "pulled back" our flights to book them herself. On June 13, 2025, my brother's in-laws received their NCL balcony room confirmations. My brother and I still had nothing. At 21 days out, my brother contacted NCL directly. To our shock, NCL had no reservations for us at all. Worse, balcony cabins--the category we had paid for--were sold out. We made repeated attempts to reach Martha to salvage the trip, especially as one of our travelers--my brother's mother-in-law--was battling stage 4 lung cancer. This was her dream trip. Martha knew about her condition and her intent to upgrade flights. While she had a cruise room (still no flight), my brother and I had no booking. Out of options, my brother sent a formal demand letter via a process server on June 16, 2025, requesting receipts and proof of booking. Within hours of her signing for the letter, we received confirmation that our cruise had just been paid and booked--on June 16--less than a month before departure. The timestamp made it clear: she had not secured anything until that very moment, despite having our full payment since 2023. Only one of the three cabins was booked in the correct category. My cabin was eventually upgraded to balcony level before departure, but my brother's never was. Meanwhile, business class tickets had soared past $6,000--nearly double what they had cost just months prior. This entire experience turned what should have been a joyful, once-in-a-lifetime trip into a mess of stress, frustration, and last-minute panic. Instead of excitement, we were left scrambling and anxious in the final days before departure. Martha repeatedly misled us and refused to take responsibility, continuing to blame NCL for what was clearly her failure to secure our arrangements. We plan to file a formal complaint with the Florida Department of Agriculture (which regulates sellers of travel) and are still considering legal action due to the serious negligence involved. Though she later refunded my brother due to the cabin downgrade, the damage had been done. Bottom line: I'm still not sure how a boutique is selling travel, but I strongly caution anyone considering Serendipity Boutique.This was a clear case of mishandling and deception, despite having our full payment for more than two years. A trip we had looked forward to became a chaotic, last-minute scramble that took a major emotional toll on our entire group.

My all time favorite boutique. I have been shopping here for years!! I used to come here as my…read more"go-to" place for any events in high school, since going to college and then moving to (2) other states it is still a place I keep up with and buy from often! They always have the cutest style that can range anywhere from very dressy to casual, and chic. I also love the little notes they put in packages! The staff is always so helpful as well... I have had a few instances where I've spoken to customer service for an address change/size change/ or wrong order and they were quick to reply and fix the situation. The other plus about this boutique is that they always have the most in style trends for the upcoming season. Check out their Instagram for all the updates and modeling of their clothes. They put together entire outfits (which again, I love) and are a saving grace for style inspiration! Check these guys(gals! Lol) out!

A fun store for browsing. Inventory includes more gift items, used furniture, then the resale shop…read morenext-door..

One of the cooler antiques browsing experiences I have had in Ocala. A must for everyoneread more

I LOVE LOVE LOVE this store. I live 30 minutes away from Ocala but it is worth the trip. The store…read moreis well-decorated with the updated outfits;it's CLEAN and the employees are super friendly and helpful. Recently I was there and stayed over an hour trying on outfits. They had 40%off everything and then special racks with an additional 50% off. There was even a rack with every item at $9.98. I found so many great buys for my vacation. I was able to purchase quality matching earrings for $10 as well. The best part is customer service. If you ever have a problem call and talk to the assistant manager Kristine. I had a big purchase yesterday but the clerk forgot to put the receipt in my bag. I called and talked to Kristine. She found the receipt and will make sure it gets to me! She was so helpful and patient. Love employees like that. I will continue to shop here and I hope they keep up with their superb service and great buys. Thank you Ocala Chico's Off the Rack! We need you in THE VILLAGES FL in 32163 zip code!

Went to Chico's off the rack today. My mother and I have been going to this store for 10 Years and…read morehave bought a great deal of clothing. Generally we love Chico's clothes. We were regular customers in NJ for many years before moving here. Today we were extremely. Disappointed and quite frankly very upset. We purchased about 10 items every 2 pieces were wrung up with 25% off of the 2 items. This did not come out as buy one get one free. I have never had a time in this store feeling as though this company is trying to rip customers off. Other people in the store also agreed. Put up signs that say 25% off each item If that is what you are doing. Shame on you for thinking people are not as smart as you. Do better. Just as an FYI we spent over $500 today. The sales woman also agreed that it is wrong but "you never get anything for free "she said. Linda C

Oh my goodness! Where to begin...I just moved here from Palm Beach County. I am used to clean,…read morewell-stocked, modern retail stores. The Ocala Macy's was so dirty I could not believe this proud department-store chain would let a store deteriorate like this. The ladies room was not just filthy -- which it was -- but it also had cracked, dirty floors, plumbing fixtures that were so outdated I was amazed they worked and why is the toilet 6 inches off the floor?. Honestly, I have seen gas-station restrooms that would put this one to shame, and not in a god way. To add insult to smelly injury: I could not find a clerk to ring up my merchandise. I finally left in disgust. I will not be going back.

Department stores all seem ridiculously over priced to me, as does this one…read more It was well stocked. There were alot of long stained carpets, and dinged up shelving, in a way Macys never would have allowed years ago. I expect that from the second line type places that come in after the major chains leave, but was surprised to see it in an establishment that one would think takes itself seriously. There seemed to be enough staff.

Brittany was in touch with me as soon as I placed my order to ensure everything went smoothly. My…read moreorder arrived perfectly and quickly and even came with a handwritten, personalized thank you note. 10/10 recommend this adorable, online boutique!

Great shop and very professional. Jacob was so helpful and kind, with us choosing a suit for me and…read moremy husband's wedding day. He has excellent customer service and took the suit measurements accurately, and everything fit perfectly. Greiner's made our special occasion more wonderful, and recommend this business 100%. Thanks so much for everything!

Wow! My husband discovered this store today because he was looking for a particular brand of…read moresandals that he purchased at Nordstrom's when we lived up north. Not only did he get the sandals he wanted on sale, but he found some amazing shoes at a reasonable price. I browsed the adjacent women's store and found a beautiful dress on sale for a song. This store has gorgeous clothes, shoes and accessories at reasonable prices, plus wonderful employees and an adorable golden doodle to keep you company! Before heading down to The Mall at Millenia, I'll be heading to Greiner's. Highly recommend!