Great staff and customer service. I enjoyed my experience in shipping to Guyana. Timely arrival…read moreand convenient being in the DMV area compared to driving to NY to ship. Highly recommend.

This company gets a 0. They are EXTORTIONISTS and SCAMMERS!! I first inquired about shipping rates…read morethrough email. I received a call back from who I believe is the owner or manager over the phone he asked me to send pictures which I did. i explained I need this transaction to be no more than $1000.00 and I was assured by him it wouldn't be more than $1500. I explained that if we needed to remove some items to keep the cost low we would be willing to do so. Knowing my budget was of great concern he explained once he had eyes on the items at the storage facility he would give a more accurate price quote. He then told that There was a shipment going out in two days and he would like to have my items on that ship. My initial response was that is such short notice I don't think I can do that. His response was he would give me a 10% discount if I were to make that shipping date. I then agreed to have my items ready for pick up on that Sunday Sept. 14th (we were on the call that Friday evening Sept. 12th). I was able to scramble and arrange to have my items ready for this two day notice pickup. They came to pick up the items however the representative was not there to confirm the cost as I did not receive a call from him as he promised. He purposely was not there so he did not want to give me a price. If he had quoted me $2869 of course I would have said NO and went with a different company. He waited till they had my items in their possession. This is when all the foolishness took place. I received a call on Monday from the office stating that my invoice was ready and they had sent pictures of the items wrapped up on pallets. To my utter disbelief the invoice was $2869. I told the woman on the phone That is not what we spoke about on the phone, your rep. said it would be no more than $1500. She said no and that if I wanted I could pay the rest in two weeks. I told her I don't have that all I have is $1500 and she said she would take that payment. I didn't understand what was happening so I reluctantly agreed. This company is trying to extort me by holding the items and demanding more money than what was originally discussed. I was taken advantage of me they knew I had a budget but still tried to squeeze money out of me. They are current holding my items hostage at the shipping yard in Jamaica 10/8.

My Review is based on our delivery driver in Annapolis, Kevin Brown. He so polite, he handles our…read morepackages with professionalism and kindness. We miss him when he is not around!!

My package has been rescheduled daily since 01/30/2026 due to "severe weather". Today is now…read more02/10/2026 and there is no update. Customer service are representatives from different countries and are limited in assisting. UPS refuses to assist thousands of customers with locating their packages. Due to the package being "en route" we cannot file claims to receive refunds or reorder the product. Please file complaints with the state attorney general! File disputes with your banks!

My first time at this location. Yes, the store is small;…read morehowever, the staff were quick and provided professional greetings. I had an appointment for Notary Services and 1 amazon package for return. The notary processed my return first then provided notary service for 2 copies of a Power of Attorney and I had two witnesses with me. The notary didn't rush the process and the cost was reasonable.

I visited this location 3 times and I am not a fan. The store is very small, and staff lacks…read morecustomer service and a sense of urgency. Overall, not a good location or experience.

Came in around 2:30PM to get just 1 item and go. Why is the cashier taking more than 20 minutes…read morewith 1 customer? Like she's doing a full service with the client. Like you need to scan and go. We don't got time for you to sit there with the client and give them a run through of each item. People got places to be.

The only complaint I have is how dirty the rug is in the area of the fax machines are I don't think…read morethey ever, ever vacuum. I been in there several times since the Home Depot closed. Don't the employees see this!!!! If this can be address. Someone from corporate office needs to make a popup visit.

Very helpful even when I wasn't able to use her services. She provided guidance and quickly…read moreresponded.

Deborah communicative well with pictures and messages. Nice personality and Punctual. Would use…read moreher again in the future.

Love that this place is near me. You can tell the manager loves his job. He's very on top of things…read moreand his employees when he sees that they aren't giving 100 percent attention to the customer. This place is reasonably priced considering the area and the store front space. You can literally do it all there. They have a computer that you can use to surf the net or do work on. You can also save that cost by emailing your project to them to print for you. They have faxing services and also do all types of business projects such as banners, cards, card stock items, etc. No complaints here and I've come twice. Customer service is very good! Would definitely recommend and return! Thanks Guys!

Don't trust them with receiving your package. I dropped off a package to be shipped through SpeedX,…read morebut it was never actually sent. When I called the next day to follow up, I was completely brushed off and met with no concern or accountability whatsoever. Extremely unprofessional and disappointing experience.

This place is legit the best laundry spot in the Bowie area. So clean, great appliances and the…read moremusic is on point - a little bit of all genres. There were plenty of machines, washer and dryers; baskets for toting clothes, laundry supplies and even snacks. You need to purchase a card to use in the machines. I actually like the card. It provides you with the exact time the machine would stop and you could have the machine alert you when you're done. So glad they are in the neighborhood.

This place is surprisingly very clean. But gets very busy! (Fair warning lol)…read more In order to wash, you must purchase a laundry card for $1 and then add money to It (cash/card) at their machine. Then you use that card to wash and dry your clothes. You select what type of water you want to wash your clothes with and if it's a regular or heavy load. Then you place the card on this of the machine and select start. It will automatically deduct the amount off of your card and tell you what your balance is. I like that you have the option to drop off your clothes and have them wash It as well. On the weekends, they offer free pizza as well.

I don't come often but every time I do come the system is always down. Don't spend the $20 on the…read moreLyft it'll be a waste.

I have always had a super easy time here. I have picked up print orders and even done print jobs on…read morethe spot here! It's usually the middle of the day when I come, so I have never really dealt with a crowd. I have no idea what it's like during peak hours! Either way, they make the process seamless, whether you're doing pickup or using the self-service kiosks on your own. The tools on the site are pretty versatile and customizable, but sometimes projects do get complex. I have been able to call ahead and get any concerns addressed, and even given live tutorials over the phone. But back to the store itself, the place has always been quiet and clean... and given its location relative to my house, it's nothing short of convenient! If you have any printing needs, you can't go wrong with FedEx.

This location was great. It's probably the most cleanest location I've experienced. Everything…read moreinside is neatly stocked and on display. The staff were friendly and helpful. I went to ship a package to a family member. It was quick and easy. There is ample parking in front as it's located in a large plaza. I would recommend this UPS for your shipping needs.

I went to this UPS Store this morning to get a document notarized. The employee was initially able…read moreto notarize the document, and everything seemed fine. However, when I went to the State of Maryland office to get the document certified/apostilled, the state employee informed me that the notarization was done incorrectly because the notary stamp listed Howard County even though the notarization took place in Prince George's County at the Greenbelt UPS Store. I was told I needed to return to the notary for it to be corrected, so I went back to the store to clarify the issue. Instead of trying to understand the concern or calmly explain the situation, the employee became defensive, hostile, and dismissive while I was simply asking questions to better understand what happened. As a customer, I was genuinely confused and trying to understand who was correct, the Maryland state employee or the UPS employee/notary, but the employee's attitude escalated the situation unnecessarily. He became combative when I started asking questions to better understand the situation, and as a woman I immediately began to feel unsafe and uncomfortable around this employee because of his tone, attitude, and overall behavior. There was no professionalism, no attempt to de-escalate, and no customer service whatsoever. The tone was rude, disrespectful, and confrontational from the moment I asked questions about the issue. I even attempted to calm the conversation down myself, but it became difficult and I ultimately had to leave the store without any resolution. I will absolutely not be returning to this UPS Store or any UPS Store again. Please train your employees and managers better on customer service, de-escalation, and how to communicate respectfully with customers who are simply trying to resolve an issue.

I was in a serious debacle trying to wash clothes in my own building that I had to google this…read moreplace because I wanted to try it specifically. From the outside it appears to be clean, inviting, and never busy. Once I arrived, it was very clean, smelled good, organized, excellent service from the staff, and it was very spacious. Bonus to this place is that it is not coin operated. You will need to purchase a laundry card and add the funds . . . how neat! In hindsight the machine in my building not working saved me from walking up & down the steps and only doing 2 loads at a time. I arrived at 11 and was back home by 1:35 and that was after washing, folding, putting clothes in bag, and walking to the carry-out and liquor store. I might ditch the convenience of washing clothes again in my building and go to the neighborhood laundry mat and get it done much faster!

I came here today (8/30/25) to do laundry at around 11:30pm and the man that was here working was…read morevery disrespectful. I had put my clothes in the machine, put my soap, put my card in and went to push start and the machine was giving an error that the water was low and it wouldn't let me start the machine. I went to call the guy for help and I said hello to him, he didn't say anything back. I went to the machine and he followed me and tried to start it but it didn't work so he restarted the machine. He then walked away from me not saying anything so I kept saying "excuse me, excuse me" and he just kept walking. He finally turned around and I asked him was he going to refund me the money the card took, he said that was what he was going to do....WHY DIDN'T YOU SAY ANYTHING THEN?? He came back and restarted the machine and it was still giving the same error message. He then told me to move my clothes to a different machine and I was trying to explain to him that I already put the soap in the machine and he just kept repeating "move it to another machine then proceed to yell at me "what did I say!?" and that I don't listen and started pulling his ear while yelling at me that I don't listen. That was utterly rude...I am not his child and there was no reason for him to get loud and disrespectful with me.