My family have been doing business with Caribbean Cargo, DC since 2009 and we have been very satisfied with their service. Once when our shipment was misplaced by the freight forwarding agent, the staff at Caribbean Cargo worked diligently to help us recover our cargo. We have developed a great partnership with Caribbean Cargo and when it comes to sending cargo to St. Lucia, they are the only company we will use. We have used another shipping company in the past but they did not compare to the level of service that Caribbean Cargo provides. We highly recommend Caribbean Cargo DC when it comes to shipping to the Caribbean because of the assurance that your shipment will arrive at its destination as intended. Maurice P. read more

Great staff and customer service. I enjoyed my experience in shipping to Guyana. Timely arrival and convenient being in the DMV area compared to driving to NY to ship. Highly recommend. read more

This company gets a 0. They are EXTORTIONISTS and SCAMMERS!! I first inquired about shipping rates through email. I received a call back from who I believe is the owner or manager over the phone he asked me to send pictures which I did. i explained I need this transaction to be no more than $1000.00 and I was assured by him it wouldn't be more than $1500. I explained that if we needed to remove some items to keep the cost low we would be willing to do so. Knowing my budget was of great concern he explained once he had eyes on the items at the storage facility he would give a more accurate price quote. He then told that There was a shipment going out in two days and he would like to have my items on that ship. My initial response was that is such short notice I don't think I can do that. His response was he would give me a 10% discount if I were to make that shipping date. I then agreed to have my items ready for pick up on that Sunday Sept. 14th (we were on the call that Friday evening Sept. 12th). I was able to scramble and arrange to have my items ready for this two day notice pickup. They came to pick up the items however the representative was not there to confirm the cost as I did not receive a call from him as he promised. He purposely was not there so he did not want to give me a price. If he had quoted me $2869 of course I would have said NO and went with a different company. He waited till they had my items in their possession. This is when all the foolishness took place. I received a call on Monday from the office stating that my invoice was ready and they had sent pictures of the items wrapped up on pallets. To my utter disbelief the invoice was $2869. I told the woman on the phone That is not what we spoke about on the phone, your rep. said it would be no more than $1500. She said no and that if I wanted I could pay the rest in two weeks. I told her I don't have that all I have is $1500 and she said she would take that payment. I didn't understand what was happening so I reluctantly agreed. This company is trying to extort me by holding the items and demanding more money than what was originally discussed. I was taken advantage of me they knew I had a budget but still tried to squeeze money out of me. They are current holding my items hostage at the shipping yard in Jamaica 10/8. read more

don't ever schedule a drop off better off going and pick up your box/barrel from them yourself, they are never on time on dropping off your box/barrel, they will have you at home waiting on them for hours read more

I have used Caribbean Cargo two times in the past to ship a barrel to Nevis, WI. The office personnel were courteous and very professional. They were patient in answering my questions, and responded to me in a manner that tells me that they wanted and appreciate my business. My barrel was delivered in good shape and on time both times. I used the pick up from my home option. The staff showed up on time and was very courteous, helpful and respectful, all the while still demonstrating that they appreciated my business. Because of my previous experience with CC, I decided to use them again While there was a glitch in the pick up time of my barrel, this third time, which threatened the delivery time of my barrel, CC in the person of Mr Royston, stepped in and did whatever was needed for someone to come to my house to pick up the barrel even though I was not officially on the pick up schedule. He assured me that himself or someone from the pick up team will call me to pick up my barrel. For some reason, I was not skeptical, because again, the tone and the manner in which Mr Royston spoke to me, told me that CC wanted and appreciated my business. The drivers came, and even though, it was a last minute addition to their schedule, they were very professional and courteous. They showed no sign of dissatisfaction that they had to adjust their route. Again, CC showed me that they wanted and appreciated my business! Any business that demonstrate(not just words) to me that they want and appreciate my business is a business that I will support repeatedly, and CC is such a business. I highly recommend them! A very satisfied customer, DW read more

I've worked with Caribbean Cargo DC (CCDC) prior to the pandemic, so I was ecstatic that they've thrived through the hard times and were available to ship items. After feverishly getting everything together in a few days, I was exhausted and stressed, but the staff and personnel at CCDC made my experience so much better with their kind, patient, and knowledgeable customer service. Roddy, Renny, and McKenny provided all the necessary info, products and forms and helped to clarify the correct procedures needed for a successful shipment. The ability to pack everything outside allayed my fears of encountering anything dangerous, and when everything was ready, my shipments were quickly loaded up, put away with payment finalized on the spot--efficiency in action! My experience with CCDC in person, on the phone and on their website helped me to plan and execute this undertaking in the best way possible. I would recommend this shipping company to anyone. read more

My family and I have used this shipping company over the years to send boxes and barrels back home to Guyana! They're very reliable and affordable! We've never had any issues with our items not arriving on time or in good condition. You can arrange pickups from your home. I believe they ship all over the Caribbean! I definitely recommend them. read more

I have never had such bad customer service from every aspect of a company. I was given a invoice and told these are my fees to be then charged over $138 in fees on top of the shipping fee. These people charge a fee to lift your shipment into the transporting, another to transport it from one location to their office, another fee for putting it on a palette, another fee for the palette and taping the container with tape... then on my 3rd invoice the rep charged me another handling fee and recharged me for fees I already paid or changed my invoice that was already paid... oh and add 600 pounds unto my cargo making it seem like I am shipping vehicle parts( 1500 lbs and 684 kg for 3 container of food products) Ridiculous::: Needless to say for Stay Away. read more

I (Deidre W.) have used this company since the start of the business launch many years ago. The service usually is impeccable and the employees who I deal with are prompt and efficient. Ms. Johanna at the office is an asset to this company. Her replies to emails with information, costs, etc., are always prompt, eloquent and detailed. I never get replies if I leave messages on the company phone or through your website but communicating directly with Johanna by emails has been the best business experience for me. I will continue to use your business as long as Johanna is an employee there. The driver Adrian is a joy to be around for pick up or delivery at my home. read more

Update to my June post. This may be a good place for other islands in the Caribbean but not a good place to ship items to Haiti. Beware that you will be paying more than the items you ship cost. After paying this company, I then had to pay the receiving company a $50 fee just for documents. Then had to pay another $250 to clear customs. That is a total of $500 dollars to ship and receive a barrel and overflow box that contained no electronics. The staff is wonderful and people from other islands may have a better experience but if shipping to Haiti beware. read more

CCDC is the WORST shipping agency I've ever done business with. I used them twice with the h same issue and more. 1st and 2nd time they left off one if the name that the barrels were addressed to, I had to use a Justice of the Peace(JP) to receive my barrels from the arrival agency. Second time same issue, in addition to that my barrels were picked up together in October 2022(the last week of), I received it in November 2022(last week of), they lied about the arrival dates, the receiving agency confirmed this. CCDC had separated my two barrels so both arrived months after each other. The second barrel arrived on January 25th 2022, I was told by CCDC that it arrived on December 13th, their receiving agency contradicted their statement and it did not arrived on DEC 13th. I called so many times to get an explanation from CCDC about my issues, I was promised by a manager, that I would get a call back with results as to why my barrels were separated, why the name was left off the invoice, who was gonna cover the accumulated costs for the separation of the barrels, etc. I was disrespected by an employee, I was even hang upon twice, and told it made no sense to call the office asking about the issues I had. Up to date I've yet to receive a call back from CCDC for anything, anything at all. I would never ever recommend anyone to ship with CCDC. Never again! I'm only giving one star because I have to give one to post, but in reality it's a NEGATIVE for me! read more

An update to my last post. Poor service. CCDC promised to give me a call back or email on Tuesday October 24. As of October 26 no response from anyone. As we speak I am currently on hold "internationally" for the past 30 minutes trying to speak to someone in management regarding my concerns and issues still nothing. For the second time I am been told to provide my contact information and name and they will return my call. Nothing. CCDC does not value their customers if this is the way they do business. Again I stress three consecutive shipments from CCDC and delivery is never on time. They always use the excuse about wether mind you others who have shipped from Florida and or NYC after my shipment have received their shipment no wether issues. So their claim of weather is false. If you are reading this and wish to have shipments to the Caribbean and live in the DMV drive to NYC. Or fly to Miami. There are also companies from NYC who will pick up your merchandise from your home. You pay for the quality of service you receive. Trust me CCDC is not cheap either but the quality of service is horrible. read more

Osmond Baron: I live in West Virginia around the DC Metro area. After Hurricane Maria devastated Dominica in 2017, Caribbean Cargo DC (CCDC) was to my rescue in providing shipping services to the ravaged Dominica in a seamless way. In fact, CCDC provided valuable concession rate for a worthy cause! Now, this time again with a personal consolidated 20-foot container of household items shipped to Dominica, I had no issues. From day 1 in the consolidation process both management and CCDC staffs communicated with me all the way until I cleared my shipment in Dominica. I value the communication in business! All my articles arrived in the condition that I sent them. The transaction was affordable. Management worked with me with flexibility, transparency, and honesty. I must mention Adel who constantly call to ensure that things were going according to plan, and at times, reach out to management to clear any issue. I am very satisfied with the service provided and I feel without CCDC in the DC Metro area, my service needs would have been difficult to achieve. I highly recommend CCDC for those of us in the DC Metro area who wants to ship items to any of the Caribbean islands! read more

Attentive to customer needs and solution oriented. Always ask for Andrew, Roddie and especially Earl. Individuals who make your customer service experience pleasant and seamless. read more

I tried to remember why I had stopped using Caribbean Cargo years ago and now as I have spent almost six hours waiting for the company to pick up a barrel ...I remember why... Unpunctual beyond belief and lack of consideration. If you know you are running late then let the customer know. That is just a common curtesy. I have no other problem with this company but this issue is a big one read more

Not happy with my experience after spending close to 4,000 dollars with them. Items packaged for secure shipping delivered broken, items prepared in bins to ship removed and unaccounted for and broken or missing. Lousy customer service provided by rude girl named Ogo. read more

Waiting for them to come get the barrel is the worst! They say they'll come at certain time, once that window passes they promise the next day, and then the next. Everything else is fine but it's just this. I shouldn't have to sacrifice 2-3 days of waiting around.... read more

Caribbean Cargo DC is definitely as good as it gets when it comes to shipping to the Caribbean region. Hassles are the one thing that I do not have to worry about when expediting my shipments. In 6 years, I have not lost anything or had anything arrive damaged. The staff is courteous and helpful and the management really listens and cares about each and every customer, individual or company. You can trust this company to make your shipping experience the best! read more

Caribbean Cargo DC is simple the best place to turn to when it comes to shipping to the Caribbean. They take care of my door to door shipments from the US to Jamaica and every thing arrived safe and on time as promise. I would not hesitate to use them again and recommend Caribbean Cargo DC to family and friends who are interesting in this kind of service. Thanks to management and staff, and much thanks to Ogo Omobi for taking care of my administrative needs. I am truly grateful for a job well done. Lenworth. read more

Caribbean Cargo DC is the absolute best!!! For someone who was an international shipping novice, they made my experience pleasant and efficient!! From the extremely friendly staff in the office, to the helpful guys working in the warehouse, everyone is extremely professional and helpful!! In addition, my barrels and boxes arrived in Barbados in a timely manner. Woo hoo!! For all of your shipping needs to the islands, I highly recommend that you use Caribbean Cargo, they rock!!! read more

I have used Caribbean Cargo twice. Terrible Both Times! First, I shipped a barrel to Jamaica in November. It took twice as long as another company for the barrel to arrive. Didn't arrive (or was not available for pick up) until about Christmas Eve. Next, I used them to ship a desk, chair, and file cabinet in mid-May. It arrived June 24th. That is a long time. Not only did it arrive so late in the month, no one from Caribbean Cargo followed up with me regarding the arrival. Although they claim that the freight place in Jamaica was calling the recipient, it would seem to me that when you could not reach the recipient, Caribbean Cargo would have circled back to me (the sender) as a courtesy or as a professional follow up. After, I heard nothing from the freight place or Caribbean Cargo, I sent an email to Caribbean Cargo. They took days to get back to me telling me that the freight place would call me. I finally I to call Caribbean Cargo directly to get answers.... They had no answers and promised to call me back after speaking with United Freight. Did Caribbean Cargo call me back? NO. Now, I am being told that I may have to pay for storage because the shipment arrived on June 24th. I am disgusted. I am glad that I no longer live in DC and therefore do not have to use Caribbean Cargo anymore. read more

I LOVE SHIPPING WITH CARIBBEAN CARGO. The worker are very friendly, the shipping to the final destination is always on time.