My cat has been a patient for a over a year and have had great experiences every time. My cat Sir Wolf had his yearly appointment yesterday and was due for updated vaccines. He was nervous in the car and had a accident and the staff from the receptionist to the nurse and doctor were excellent. They cleaned him up for me and even added puppy pads to his carrier for comfort on the way back. I feel like the staff really care about their patients. I was walked through the costs of everything and was able to choose what I wanted to pick for treatment and what I wanted to opt out of. I feel like my concerns were heard and explained. I love coming to this location and I know that my cat is always in great hands! read more

Honestly I do not like giving anyone a bad review, but I cannot recommend this vet. I have taken three cats here so far and was never "wowed" by them but usually they're ok. The last few visits have been incredibly frustrating with bad customer service. The staff and vet techs are very friendly but I do not think the vets are experienced. I do feel that their business model is designed to try and get the maximum amount of money from customers rather than effectively treat animals. I am leaving after being a customer for many years and would urge others to do so as well. read more

Not sure about the low reviews - I had a great experience with Bond Vet. My dog was extremely nervous but all of the staff were very accommodating and understanding. We were unable to complete all of my dog's needed vaccines during her visit due to her anxiety and we were able to finish the next day with no problem. I'm glad we have found our go-to vet since moving to Old Town! read more

My experience was awesome! I felt like everyone that came in contact with my cat, understood she was nervous . She hadn't been to a vet since she was a kitten. My cat is high maintenance and doesn't like cat nip or treats that are mushy. Since that was all they had on board I was happy to help with getting her to calm down before a shot. They were careful and protected themselves while she was getting her service. They listened to everything I was concerned about for my animal. The Vet gave great advice and helped me to understand my breed of cat. read more

Finally a place that has day appointments!I love that we can get an appointment easily. Everyone was friendly and so kind to my dog who wasn't feeling well. So much better than our last vet. Get $50 off your first visit by using our referral link PINOT50-VS85II (we get $50 back too so thank you! ). read more

Hours stated online and on the front door do not match - as they were closed when we arrived. Wasted valuable time when urgent care was needed. read more

This was the worst vet experience. 1. You can't directly call the vet's office. You have to go through a Bond Vet call center. 2. My initial appointment was moved morning of 3. I show up early for my new appointment and then wait over 40 MINUTES to see the vet. Bond Vet only gives patients a ten minute grace period for being late but their doctors can take forever. Also no one came in the room to check on us during this wait. I had to get up and ask what the problem was. 4. The vet refused to do a full exam on my pet because she wasn't adequately sedated. I understand this to a point. But honestly after waiting so long it felt like they just didn't want to deal with a difficult animal. 5. The vet wasn't even friendly. She had the bedside manner of a dull No. 2 pencil and didn't seem to even want to speak with me. Also couldn't find my vets records (I uploaded them) so after waiting all that time, she didn't even read about my pet. I would only go back here if I had no other options. This was truly awful and I'm sad I put my baby through this! read more

Solid service! Vet was through and promptly diagnosed my pets problem and required cure. The business has plenty of open appointments! Thanks read more

Very aesthetically pleasing when you walk in. The doctors are very very friendly and the staff is amazing. No hidden charges and everything is very upfront.Dr. O'Brien did a really great job in examining and handling my very nervous cat. Though, the parking is a bit limited the staff make up for the wait! 10/10 would recommend. read more

I can't imagine anywhere WORSE! Zero stars. Do NOT bring your pet here in a true emergency because you will gravely regret it. I have never written a review for anything in my life, but this situation calls for it. I owe it to my dog who passed away in needless pain. Hopefully it will save some heartache for the next person. The regret and heartbreak is overwhelming but my anger now is just as high. Dr. Fink and her staff were incredibly incompetent and unprofessional at best. So much for do no harm .... and too bad the only thing they really care about is money. Shame on them. I just erased a whole paragraph on what our experience was because it's just making me cry all over again and they are not worth it. Bottom line, go to Georgetown Veterinary Hospital. read more

Customer service is terrible. I needed a prescription refill for my 13-year-old dog and called 2 weeks in advance. Got the call center and the representative dropped the ball. Had to call again...and again...and again. Ended up having to take the dog in for blood work and a vet visit - vet was nice enough. They didn't have the product we typically use. Again...had to call and call and call. Ended up with a different dosage that was only available at the location in Arlington (we are at the Alexandria practice). Had to drive to get the script and it was only for one week. They were going to order the refill - had to call and call...ended up getting a refill for a different dosage. We are now planning to change vets - corporate America has NOT done wonders for the vet business! read more

Bond vet has always been so kind and provide great feedback in my regards to all of pets needs. He has been seen multiple times within the last year, each time with compassion and expertise. read more

Ridiculously over priced for sub-par service. They want to charge over $100 to express my dog's glands even though she was already an established patient. Go to your local small business vet this is an expensive scam to line investor pockets. read more

Terrible customer service. Front office desk has terrible communication skills. Called and called about their 10 minute grace period but no reply on the phone, obviously did not wanna take me in. On top of this they had no one in the building and still didn't wanna take my dog in. Won't be going here. read more

This is a rating on the clinic's policies. if you arrive a few minutes late, Bond Vet will attempt to charge you a late fee or delay your appointment later in the week. It is clearly driven by the centrally directed, VC model which attempts to scrape as much money out of people's pockets as possible. They will then offer to rebook you for an emergency walk-in appointment for $120. It is egregious that Bond Vet thinks this is an acceptable vet practice. We know traffic in the DC area can be a mess and unpredictable and they are very unwilling to be flexible with their clients. We've also been plagued by multiple serious storms and flooding in recent weeks. We all aim to arrive on time but sometimes it can be very challenging to get to an Old Town location with a lot of traffic. It's a shame to have to leave the practice as the clinic is otherwise close by and convenient. It is clean and modern. I'm an animal fosterer who rehomes animals from abroad, so I usually have ~ 20 pets in the house I have removed myself and close to ten foster animals from the practice due to Bond Vet HQ's policies. I do not recommend them at this point due to their HQ policies. I have wide variety of medical issues which arise in my foster cats (street rescues, many of which have underlying or chronic health issues). I need my local vet to be a partner, not a hector me about rigid corporate policies made by a VC firm sitting in NY. I work a job with long hours and often need to visit the vet from 1-3 times a week. Bond Vet is not able to work with me to support this. Fees are very high here. Bond Vet is a chain and venture capital backed. Yes these are the folks causing your vet bills to skyrocket. Of course, inflation is an issue everywhere but the entry of venture capital has also greatly exacerbated vet fees. This is not your long time neighborhood vet integrated into the community. Dr Holly Connolly is a great vet, empathetic and knowledgeable. Highly recommend and I hope she'll switch practices some day. Dr Marjorie O'Brien is also very helpful in resolving clients' issues. There are a couple of great technicians as well. Dr Holly Liu is just awful. Rude, hostile, not good with clients. Avoid. I have no idea how she got into a business doing face to face business with people (and pets of course.) She unfortunately is the only vet in the practice who can do USDA travel documents, so I'd recommend going elsewhere if you need travel documents. One day when we had major storm warnings and I arrived 5 minutes late, then sat in the waiting room for five minutes, she attempted to impose a fee for arriving 10 minutes late. Clients are accustomed to wait a bit to see a vet or doctor, that is not the issue. I've was shocked to find that Dr Liu thinks it is acceptable to impose late fees when she herself is running a few minutes late. I don't fault for a vet for walking in after 5 or 10 minutes, that's perfectly normal, but to try to charge the client for it, is simply egregious and astonishing. Dr. Liu is pretty clearly the henchwoman in imposing the corporate HQ's egregious fees, regardless of the validity of the case. She seemed taken aback when I was prepared to walk out and cancel several subsequent appointments. Bond Vet Corporate needs to remember it has competition, and anti-patient policies won't win it a good reputation or long term patients. The fact that is a 2.5 rating on Yelp is showing the impact of a NY HQ putting its inflexible mandates before its patients. VC funds which value their profit and pickpocketing their clients for rapicious and extraneous fees over pets' health are not what we need in the vet industry. read more

We had taken my dog to this vet previously and found the service was fine but the prices were high. More recently, I took my dog there to have her anal glands expressed. We had previously paid $25-$30 for this service at a different vet. Bond Vet charged $97 dollars -- $47 for expressing the anal glands and $50 for the "nurse charge." This is outrageous, and needless to say we will not be going back. read more

It was very expensive and I thought that would be at least matched with really excellent service. I walked away from the appointment not really feeling like my pet was a priority to them and honestly feeling a little shamed by them for asking questions about my pet's health. The vet assistant was lovely but the actual vet seemed annoyed they didn't have my pets records. However, their intake form said to let them know where my pet was prior and that they would handle getting them. I understand that they didn't have a ton of time between when I made the appointment and to get the records, so if that was going to be such a hang up I would've rather they ask me to come a different time. So I felt a little misled on that information. The location is so close to me, I was hoping it would feel like a really great neighborhood vet and it came off more like a chain and impersonal. I think they also just may not be a fan of handling cats, maybe the experience is better for dogs. I don't know if I'd go back. read more

I brought my dog here after having him clipped at a groomer at my other home. I noticed he had scabs and rashes all over. I was able to book the night before and brought him right in. (The vet is literally a block away, so very convenient). Anywhere else this would be considered an emergency visit. Thankfully they have online bookings and was able to get one for the next day. They were very friendly from the receptionist to the vet assistant to the doctor. They were able to get my dogs records right away and even asked about items that he had been treated for before. I was thoroughly impressed and will not hesitate to use them again in the future. Best part is, I travel a lot and so does my dog, they have the travel forms in their office where my other vet does not. Might end up switching all together :). Can't recommend them enough. As for the fees, it's convenience and quality. I can't put a price on that. :) read more