Loved my ramen. Hated the customer service. I had to get up several times to do the job of the staff members ( we were not given any cutlery to eat our ramen with, so had to search the restaurant myself for cutlery).
Signalled politely several times to a staff member. Was completely ignored (even though the restaurant was not busy). Kitchen staff saw me signalling for over 15 minutes, yet did not attempt to alert the waiting staff once (but they were ok to chat with them so unprofessionally in front of customers). So, so rude.
Also, ordered a lot of starters (some of which came to our table almost cold) which came altogether with the large mains. When I asked the waitress why it had all come together and that no one had informed us upon making our order that starters and mains came together at this restaurant (most restaurants across the UK inform their customers when making an order that all orders come together - if that is the restaurants policy), rudely didn't think she had to address the situation, mumbled something and then walked off. I signalled for the waitress to come back to the table to address the situation, after 10 minutes she finally came back. Neither myself or anyone else on the table wanted the starters anymore after such rude behaviour, not to mention that most of the starters which were meant to be hot, came to us cold.
How are customers meant to enjoy their large hot mains if they're meant to also tackle, what was meant to be hot starters, if they're already cold?
Such shocking behaviour! Being a fan of 'Bone Daddies' having visited the other branch in central London, the service received at the Kensington branch was extremely below average to say the least. I would suggest training your staff on how to deal with a variety of different customers issues. Also, when you see that a customer is extremely unwell, you don't just stand around the (empty) restaurant watching them as they try to search for cutlery, after they've signalled to you for over 10 minutes because you didn't offer any cutlery when delivering the food to the table.
As much as I adore WholeFoods, we most certainly will not be re-visiting this branch of 'Bone Daddies'. read more