Our dog attended daycare at Bone Sweet Bone for years. When a family tragedy occurred, we booked him for a weekend stay. After two nights away, we arrived to pick up our dog. We noticed a dent in his head, and realized that our dog's fur was concealing a deep bite over one eye. No first aid had been administered. The front desk staff stated that they were not aware of it. We rushed our dog to the vet. He needed staples and antibiotics. For days, the owner of Bone Sweet Bone was unreachable. We called and emailed multiple locations. We demanded to know what happened. We asked to review the surveillance footage. No one could give us any information. Finally, we received separate contact information for the manager. He asked for the vet bill and paid it. We were told that there was no video footage of an attack. Our dog must have "played too hard." Now that we use a different daycare with live video cameras, we know that was a lie. Our dog keeps to himself and socializes with the staff. Bone Sweet Bone should be ashamed. Everything was handled poorly and with zero accountability. If anyone asks for a daycare, I always warn them about Bone Sweet Bone. read more

Bone Sweet Bone - Dog with staples in his head. - Pet Sitting Near Me - Woodland Hills, California

I took my happy and friendly dog here for a cut and wash. She came back acting strange as soon as she got in my car she was crying. When we got home she hid in corners and under the bed for about a week. She would not let anyone near her. She barely ate and acted extremely fearful. To top it off her haircut was really bad. They did a bowl type cut by her head to her neckline. I don't know what happened but she was totally different from the groomer experience. I read more

Bone Sweet Bone - What kind of haircut is that? That is the back of her head. - Pet Sitting Near Me - Woodland Hills, California

We've been taking all of our dogs here for years. They listen, do exactly what you ask. Are friendly and genuinely care. We love bsb!

We've had great experiences at both bone sweet bone in Woodland Hills and the one in studio city! We have 3 dogs and previously they'd come back from other groomers so anxious and terrified. But every time they've gone to bone sweet bone they appear so well tempered, calm and beautiful! They smell so great and always have the cutest bows! Our 13 year old pup has a tumor and they're always so gentle with her grooming and I appreciate them so much. read more

Bone Sweet Bone - Pet Sitting Near Me - Woodland Hills, California

I go the BSB in Arts District, but my parent's live out in this area, so I wanted a place to be able to take my dog to. This BSB is just as great as the one in the arts. Parking is easy in the complex and BSB is right off the freeway for convenience. The staff was very friendly on the phone - answering my questions and when I arrived. They took good care of my pup while he was there and he was excited when I picked him up. When I picked him up, they told me he was a "good boy." THANK YOU BSB WOODLAND HILLS for taking care of my BB! I will be back. read more

Was driving by and decided to give this place a try, I usually take my pup to Healthy Spot. They do a great job, but my pup weighs 9lbs and they charge be $114 for the service. I gave this place a shot, and I am very happy I did. The staff was extremely friendly, and they did a great job w Benji. He came home looking like a million bucks read more

Bone Sweet Bone - Sophisticated Benji - Pet Sitting Near Me - Woodland Hills, California

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They are the best, trust all my dogs to be groomed here and boarded. I regularly use daycare and they help me out because my toddler is hard to bring in shop so they come out to me! Literally the nicest people. read more

I brought my poodle puppy in for a few nights stay when I was scheduled to have surgery. Admittedly I was nervous about leaving a 5 month old with strangers for several days. What I didn't expect was how beautifully they treated my little Fozzie Bear and how much love and great care he received. From the moment I dropped him off he was gently eased into the communal facility where he could romp and play with a few other small dogs. This was great for him as socialization and to keep him distracted from home. I ended up leaving him for 6 days, not the original 4 due to medical issues. When I picked him up he was actually happier and calmer than when I left him. He was immaculate, had made friends with all sorts of people and pups, and his disposition ever since has been wonderful! The staff is lovely and extremely caring, they kept me well informed and have me great updates during his stay. It's a smaller facility and immaculately clean. All the pups I saw were all in wonderful spirits as were the owners I interacted with. Highly recommended, 5 stars all around plus an extra bonus start for the amazing and caring staff! read more

Bone Sweet Bone - Fozzie Bear was well socialized!! - Pet Sitting Near Me - Woodland Hills, California

Amazing amazing amazing! This was my first time dropping off Rexford, my 10 month old Standard Poodle puppy here for a grooming and it went so very well. I was greeted at the door by someone who collected Rexford and took him inside while I showed photos of what I wanted my boy to look like and they delivered!! He isn't afraid to get dropped off here at the groomer which is a beautiful thing. Juliana is who cuts Rex, my puppy. He has been going for a few months now! read more

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The dog food and treat the owner makes is amazinggggg and healthy . Great customer service . A staple .

Great service and really sweet and kind employees. Also very quick and great prices compared to most.

Very disappointed!! I brought a new dog in to get groomed. It was half the size of my dog that passed away . No mention the price was different, much higher. When I got there to pick my dog up, they told me it was 20.00 more. Their response was new dog. New price. I asked if there was an ownership change, she replied no. I can see looking at the owner it is different . So disappointed, I have referred over 20 clients to them. NO MORE. ​ read more

I took my 3 year old Yorkie Terrier in to get cleaned up. This was her first time ever going to a professional groomer. She was terrified when we walked in. But, I had to trust the process. I came back 2 hours later and to my surprise, they did an absolutely perfect hair cut on her. I like her hair on the longer side and they kept it long and made it nice and neat. She has never looked so good and did not seemed stressed when I picked her up. I was probably more stressed than her. They gave her the perfect pedicure, cleaned up her back side and took care of her glands. She is no longer licking her glands. Whatever shampoo they used smells terrific. I thought their pricing was quite reasonable for the work they performed. I will definitely go back here. read more

Bone Sweet Bone - 1st time at a groomers for Zuzu - Pet Sitting Near Me - Woodland Hills, California

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Julianna is our go to groomer for years! Our dog loves her and she does a wonderful job. Nice staff as well

I've waited a few days to post this because I've needed time to calm down. This past weekend they sent my dog home with the wrong family. They also sent me home with the wrong dog and when I questioned them, they gaslit me and told me "no, this is your dog." and "this dog cried the way your dog cries when he's here." (I'm sorry, WHAT? No one ever mentioned that he cries when he's there.) The other family who took home my dog had the same experience. They even called to say that my dog didn't look like their dog; they were told/lied to that Bone Sweet Bone hadn't had any other similar looking dogs. (They admittedly do look alike but with distinct features.) They never answer the phones there (and have no voicemail set up) so it's incredibly difficult to get ahold of anyone. We luckily were able to recover our dog. Both of us owners were extremely traumatized. There is no excuse. When you drop your pet off somewhere, we're trusting them to take care of our babies. They didn't take care of mine. We will NEVER be returning and will only be using mobile grooming from here on out. read more

Just moved into the area and bringing Zoe to a new groomer was extremely stressful from a past experience. As I nervously handed her over to the sweetest girl I was reassured that she was in good hands and I believed her. When I picked Zoe up she smelt like heaven and had the cutest little French Braid!!! We found our forever groomer! Juliana is amazing! Thank you Bone Sweet Bone! read more

I wish I could give 0. I was VERY specific gave the groomer 5 pictures. I explained how nervous I was for her first cut and how important it was to me that she did not look different from what I was asking for. This is a true what I asked for vs what I got. I'm crying. Awful. Never going back. Paid $85 and received a completely different dog back. read more

Bone Sweet Bone - What I WANTED - Pet Sitting Near Me - Woodland Hills, California

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First time getting my dog groomed so I searched around for a good spot not too far from my house and I found these guys at a reasonable price. I have a 10 month goldendoodle who's about 85 pounds. I wanted the full service including nails, glands, trim, etc. These guys were very professional and got my dog in 2 days after I called them. The location is in a little shopping mall right off ventura blvd which was very easy to find. I dropped my pup off around 12pm and they came outside to get him. Then they were done around 330pm and I came over after I was off work. I also asked for a special cut to make my little guy look like a lion and they nailed it! The lady who helped me also pointed out some cuts on his paws that I didn't notice so they cleaned it up good and I got some antibiotic ointment on it asap. Henry's haircut turned out great and he looks like a little Lion now! They went above and beyond with Henry so we will definitely be back! Thanks guys! read more

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I took my dog here for a haircut once any they messed it up so the second time I let them know what I was looking for and they disregarded what I wanted and left the tail fully and the face and it was a terrible cut. So I took my puppy back and explained what I was looking for and they disregarded it again! They shoved the middle of her head and left the rest! I recommend this place slows down, writes down client requests and don't jump into the cut. Let the dog hang for 30 minutes to get comfy then cut the hair. My dog is scared of this place and the cuts are not great! They could be better if they wrote down the notes. read more

Awesome people, great service, and when she gave me my total I was pleasantly surprised. And best of all, my dog left happy and looking and smelling fantastic. I'd be going back here as long as I live in this area. read more

First off I want to start by saying I absolutely hate taking my dogs to grooming for this very reason. They put my dogs in a cage without food, water or bathroom, for 3.5 hours. My dog is a french terrier mix and she is 7 years old. When I came to pick her up from grooming today she was panting like she never did before, gasping for air. When I got to the car I let her have some water because she actually couldn't get a breath in. She immediately started drinking the water and trying to breathe, I could tell she was unsettled and stressed. This is not her first time at the groomer considering her age and she has never acted like this after an appointment. On top of all that she has this big scratch under her arm on her ribs and I don't know if its from the leash but I'm just super disappointed in the attention to my dog. Dogs are like kids and they shouldn't be left in a cage for hours until the groomer has time. I don't understand why every groomers are like this, just call me 20 min before tell me to bring my dog in, groom them and I'll take my dog. I understand there's more people getting their dogs groomed but there's a line, why do my dogs need to wait in a cage scared and alone with no water. Disappointed in how poorly my dog was treated. read more

Bone Sweet Bone - scratch - Pet Sitting Near Me - Woodland Hills, California

I liked this place wanted to continue goi g there but last time when I got my dog they had some decoration stickers on her forehead... I came home she was irritated and took some of it off when I saw her skin was red under the sticker and I took the other one off but the glue still on her hair... I feel so sad for my dog and so disappointed.. read more

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Had been going to Bone Sweet Bone for years but Covid did have me try more local shops. We're back with Bone Sweet Bone and here to stay. read more

Bone Sweet Bone - Pet Sitting Near Me - Woodland Hills, California

Nice facility , clean , the people that work there are amazing and make me comfortable to bring my dogs . They also take my cane corso for grooming . Is hard to find a place to provide care for my dog . Love it read more

When I say we want a bath and bath only, I WANT A BATH AND A BATH ONLY! I pick up my dog and his paws are completely choppy and trimmed off and his face has been hacked at. This is apparently their "sanitary trim". Why would he get ANYTHING trimmed when I specifically said NO trimming just a bath and blow out. Now my dog as the worst looking haircut because the incompetent and clearly uncommunicative staff just did want they wanted. I will NEVER return here for grooming services. If you're going to "sanitary trim" at least make sure it blends and looks good with the rest of the haircut. Unacceptable and I cannot believe I had to pay for this. DOODLE OWNERS BEWARE. read more

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It was both of my 4 month old puppies first time getting groomed and I am so happy it was at this facility. I booked my appointment a couple days prior over the phone and just needed to fill out a couple questions on an iPad when I got there. I was able to email them proof of their vaccinations as I forgot the hard copies at home. The staff is all very friendly and explains everything well. The girl who checked us in asked what type of hair cut the pups wanted and preferences which was really nice. The appointment took about 3.5 hours for both dogs. Upon pickup they helped take the dogs to the car with me. The groomer also came out and gave me a run down of the service and how the dogs did, which was greatly appreciated. The pups look so cute, fur is very soft, and they came out with big smiles on their faces. read more

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I have a one year old pup. Her tail wags every time I drop her off. So I'm going to say she loves it here!

I am so disappointed. We had finally grew out our cavaliers hair to where it was even and took her to get a cut here to a nice even cut due to the hot weather. She came back uneven ears, back has lines that are uneven. Her entire coat is messed up. I am so sad. I will not be bringing them to bone sweet bone ever again. read more

Bone Sweet Bone - Lines all over her body - Pet Sitting Near Me - Woodland Hills, California

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I have tried a few different local groomers, and I like this place by far. Nice and friendly, and always accommodating with having to drop off my dog earlier. My dog is a medium sized 60lbs pit mix, and they always take care of her and when I pick her up she smells very clean. The little bandana after her visit is a nice touch. I recommend trying them. You and your pet won't be disappointed. read more

Bone Sweet Bone - Pet Sitting Near Me - Woodland Hills, California

Probably won't be going back to this place. My dog looks like a blind person shaved her. Everything on the dog is uneven and ratty looking. We had a 1030 appt and it took them 2+ hours to ruin our dog. read more

Love them. Been bringing my puppy here for the past two years. Great service for a great price!!

Nice place at reasonable price, was satisfied with the service and getting appointment was easy. Had to change the appointment and the staff booked the next available slot. read more

Bone Sweet Bone - Tofu after Bath - Pet Sitting Near Me - Woodland Hills, California

After moving to LA last year, I've only brought my long-haired dachshund to Bone Sweet Bone for grooming, so we have been there several times with standing instructions on how she should be groomed - no need to trim the body, no need to trim the tail. When I dropped her off today, I added that the ear fur should be contoured along the ear leather because the backs were getting exceptionally long. When I got her home, I saw they had trimmed her tail a ridiculous amount so she no longer has the typical flag of a mature long-haired dachshund. They also trimmed her body fur needlessly and didn't follow the instructions on the ears with uneven trimming there. To top things off, I found a nick on her belly that they did not disclose. Accidents happen, but I expect to have them communicated to me since I trusted you with my pet. They offered that I could bring her in for them to address the ears, but why would I trust them again after this, and they offered nothing in terms of compensation for the tail, which is slow-growing and will look absurd for far too long. Normally my dog always receives compliments on how beautiful she looks, but after 9 years of owning her, this is the worst haircut she has ever had. If the groomer had ever seen a long-haired dachshund, they would know the work they did today was unacceptable for the breed. My disappointment is immeasurable and I will not be returning. read more

It hurts me to write this review. We have recently moved to Woodland Hills and we were looking for a day care for our Luna. We found Bone Sweet Bone on Yelp. It didn't seem like there were many dogs coming here to play, but Juliana seemed really nice and Luna seemed to like her. This helped buy me a few hours a day when we were settling in to the new home. Last week I spoke with Juliana and sent Luna for a wash, paw, sanitary and face trim. Luna came back with a strange haircut. I didn't think much of it as sometimes groomers have off days. That night Luna struggled to pee and also had diarrhea thrice at night. The next morning I checked her thoroughly. There was a huge cut and swelling in her vulva from the grooming. Luna was hurt and scared and hence had an upset stomach from the anxiety of it. I took Luna to the vet immediately and had to give her medications and was warned that this could have been much worse in such a sensitive area. I called Juliana immediately. Firstly, I was surprised that she said that she had not groomed Luna and that someone else called Amanda had and that she would check with Amanda how this happened and that I should send an email with a picture. I have waited one whole week for a response of acknowledgment of what happened and some explanation. I am sure accidents happen. I only ask that someone call and take responsibility and inform me so that I can take Luna to vet on time to avoid further complications. I am sad to write this review as I know that a lot of people will be impacted when it is clearly due to the negligence of one person. But having seen the lack of response and responsibility I know that I will never send Luna there again for daycare or grooming. I can't even imagine what must be going through her when she was hurt. read more

Bone Sweet Bone - Deep cut in private area caused due to negligence during grooming. - Pet Sitting Near Me - Woodland Hills, California

Once again never fails to disappoint. Gloria is as excited to see my dog as she is to see Gloria. Such great energy relaxing my dog instantly. Always on time if not early, comes to my home,quick yet a wonderful cut on a small dog that doesn't like clippers so uses scissors and still gives an even clean finish. Gloria from bone sweet bone is my go to and only company I need to call. Happy to wait for their schedule rather than look around and risk either expensive or poor cut options, BSB is best value for money around Woodland Hills area for me read more

Took both my aussies here on Sunday, normally I go to the bone sweet bone in studio city but I decided to go here because it's actually closer to me. I'm not happy at all with the result, my little Aussie only had some of her nails trimmed, she still had her matte behind her ear, they didn't clean her ears up at all, and completely chopped off her rear end hair when I specifically asked to have it cleaned up, and they didn't even chop it off like a professional either, it looks like my toddler did it. It's ugly, Completely un-even, there's some longer parts and some shorter parts. I will not be bringing my dogs back here again. The bone sweet bone in studio city is where I will go back, they do a fantastic job. read more

My dog, Lucy, went to daycare last week for the first time while we spent the day moving. She came home to a new home, happy and relaxed. The staff treated her exceptionally well and I am quite pleased with the services provided! Lucy will be boarding with Bone Sweet Bone for almost a week and I have no doubt she will be well cared for as well as have a great time! I really like the fact that the littles and the bigs are kept separated and that you can view the dogs on camera to see how they're interacting with the others. I also like the fact that they are in a group setting for daycare and overnight care, so they don't get lonely. I highly recommend this establishment and entrust them with my furry family member! read more

This place is the worst. Groomer GLORIA was cruel to my dog. She cut her anus & pee pee... caused pain, dogs left eye was closing as though she hit her eye, dog was limping after grooming. She stripped off her fur, gave her a summer cut during winter. She is shivering even with a jacket.. Suspect she gave her some food that made her sick. She just wants to eat grass now. She keeps choking & coughing. My dog is small...11lbs. 8 yrs old. My dog is very frightened now. I reported this grooming company read more

This place was amazing. From the moment I called to ask about the services to the moment I left with my pack of dogs. Ever since my husband and I moved I've been hesitant to find a new groomer.. but these employees were amazing. They did just have a great job, and my dogs loved them. I found our new place for sure!! read more

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So excited to have found this spot. They are so sweet, great customer service and my dogs were smiling when they left smelling delicious with cute scarves will definitely frequent this place. Oh and they sell the dog food that I normally have to order from amazon and can now just pick up right down the road!!! read more

Bone Sweet Bone - Pet Sitting Near Me - Woodland Hills, California

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