ER visit led to me seeing Dr Hutchins. I was initially told by ER doc it was a muscle spasm. Dr…read moreHutchins happened to be in ER and checked me and ordered Ct and then an MRI and found what was wrong. She provided quality care and follow up.

Put in a phone call to ask if they did certain testing and if so wanted to make an appointment. Got…read moreanswering machine saying leave a message, someone would get back to me and not to leave more than 1 message. 30 hours later and no return of a call. Thanks for nothing

I am in significant pain. Dr. Hayashi on May 20, 2026 prescribe a muscle relaxer to help with this…read morepain. It is now May 29th and through no fault of my pharmacy. This prescription has not been filled. From what I can tell it is because of the total incompetence of the office staff and Dr. Hayashi that this prescription has not been filled.

Dr. Hayashi was always kind, professional, and accurate with her diagnosis. She supported us…read morethroughout the entire process with great care and empathy, always willing to help, guide, and be there for us every step of the way. We are truly grateful for her dedication, compassion, and outstanding care.

I was hesitant to make a review for Dr Brown, but I think it's important to share my experience…read more His staff was really friendly, and seemed knowledgeable in their positions. I think he was a nice guy, but a bit smug at times. He seemed like I was annoying him by asking him questions, and he didn't really answer my questions with knowledgable answers. To me, I felt like he was trying to get me to leave, and I felt like he wasn't interested in helping me. I saw Dr.Brown by referral for a skull based tumor. This tumor is causing migraines. Every clinical article, every peer reviewed journal, everything that has clinical evidence says that headaches is the only symptom, if any, related to this tumor. I'm not a doctor by any means, but I am a nurse. I know not to look on web Md for credibility and answers that aren't backed by clinical evidence. He saw my MRI images and wasn't sure why I was in his office instead of a neurologist office. Yes he said that to me. My clival tumor is almost 2 cm. that's why! He then told me that he didn't think the tumor needed removal. When I asked why, his response was "because it's benign." When the facts are, unless it's biopsied you can't actually tell for sure. When I asked again because I didn't like the answer and wanted a better explanation, he said. "Trust me." He said he wanted me to come back in 3 months after I did another MRI. And would be referring me to a neurologist in the mean time to deal with my headaches (which the neurologist (dr.du) doesn't have an appointment for me until the last week of November, and I was scheduled to do another MRI on November 7th, so no help there!). I wanted another opinion because after leaving Dr. Brown's office I left feeling really discouraged and like I didn't get any of the answers that I went there looking for, I didn't get any validation. "Because it's benign" and "trust me" aren't good enough answers to me. If it were him, would he be so inclined to leave it in there? He also said that because it was my first MRI that found it, we need a baseline and that's why we needed to do one in November. So he basically agreed to watch it. Although I still felt like he didn't want to. If it grew even a little, he would talk about a removal, if it didn't grow, he said that I basically needed to forget about it because the risks outweigh getting it removed and I would follow up with yearly to 5 year MRI's. He also told me that the surgery would be very invasive and through the back of my throat, etc. So I went to Dallas and saw some skull based tumor specialists there for second and third opinions. They both told me that I have 3 options, I can ignore it, I can watch it, or I can have it biopsied in which case they would go ahead and remove it at that point. They said option number one is just not really even an option in their opinion. Option two they said is reasonable, but if it is malignant then it's just prolonging the surgery. And something that is malignant needs immediate treatment, because that means it's cancerous. They recommended that it gets removed, because that is the only way they can actually give a diagnosis on what it is for sure. And proper treatment! The MRI that I had done can't confirm a positive diagnosis, if just can't. So I will be getting a 3D image done on my brain and I have surgery in a month, which by the way, is through my nose. Not the back of my throat. I spent an hour with each Doctor i met with and I got all my answers and then some. I just felt like Dr.Brown wasn't interested in helping me, or explaining things to me, I just felt like he did the bare minimum so that he could cover his butt and get me out of there. He most likely just does more spinal surgeries and has no interest in my condition, or doing skull based surgeries. Which, if that is the case, I would have appreciated it if he would have told me that or at least sent me to a specialist to get their opinion. I had to pay out of pocket to get two specialist's appointments, luckily I did, too! I don't think Dr. Brown is a bad guy, I just won't recommend him for anyone with neurological conditions of the brain unless it's an emergency.

Dr was rude to my wife, told her to out her cell phone in her purse before he would help our he…read moreand daughter. He would not listen to anything either of them had to say, he just kept referring to their weight and telling them to go on walks??? Our grand daughter recently had an MRI showing brain damage, she has seisures, ticks, very bad memory issues , and blanks out some times. And his answer is, loose weight??? We go to church with this clown . I never imagined he was a clown all these years. We will be going to another neurologist from now on.

When Hendrick bought the hospital on the south side of town, they became the only game in town…read more Recently, I've had several procedures done here, and they've taken very good care of me. My brother is currently in ICU, and they're taking very good care of him. I really have nothing to complain about, so I'm adding a star. I hope the Good care continues.

I go to Hendrick for cardiac and thuematology issues. I have for the most part have had excellent…read morecare. From the doctors, Nurse Pracs, office staff, radiology and the Vampires (bloodwork lab). Every time there has been a concern with my bloodwork I have gotten a call from the office to update me. I have called the office whenever I've had questions or concerns and the nurses were patient and helpful. I'm

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

Dr. Shudde is awesome. Don't know if it's because he from Texas, but very polite and easy to talk…read moreabout anything. My whole family wife and daughters come here and they love him. Very professional and a Christian man.