Awesome locally owned pet store! Great friendly customer service I shop here for dog toys for my…read moretwo rascals Good selection of everything you could use for your furry friends

I love bringing my dog here! They are so personable regardless of who is working the counter when I…read morego. They are very knowledgeable and not pushy at all. I usually buy the locally made frozen dog food. I didn't take a photo of it but you can tell through the packaging it's all natural ingredients. Just a quick heat up in the microwave, then use it as a topper. My dog loves it and it's nice to give him a variety. They have natural ice cream that has probiotics and even my cat likes it. The dog food brands they have are carefully picked out - natural and truly grain free - so may be on the pricier side but at least you know they are quality products. They gave us some samples to see if my dog will eat it (he gets very excited over this new food). They also keep up with recalls. The customer service is great and this is what you get from independent, local shops. Support local!!

Great pet supply store. I also was able to pick some stuff for a tractor. Lots of other odds and…read moreends.

Great selection of dog foods and treats, the staff is always very nice and helpful. I like that…read morethey have dog food brands that aren't typically carried by the big box stores, and I also like supporting local merchants.

Great place and great people. Definitely worth a visit if you have a pet. House made treats and…read morelots of toys. They also have pet themed items and clothes.

GREAT STORE!! Very knowledgeable, and if you have a question, you just need to ask. Any small…read morebusiness maybe busy, however if I need something, I will always ask, and Downtown dog will make a recommendation.

Incredible customer service and wonderful experience! If you have a dog and haven't been here…read morebefore, run don't walk!!

It used to be what I thought a decent customer service and a well run business with the female…read moremanager. I think her name is Jessie, until recently this guy name Tyler took over the store or he claims and he took over ordering , and suddenly the service turned upside down to half a star really . His understanding of customer service is that he needs to absolutely challenge the customer at every turn , he makes it personal , when in my opinion customer service should never be personal it's just a business transaction that needs to be completed professionally. refused to give out his manager phone number , he refused to give out the business owner info to report a complaint , and refused to let me speak with the previous manager who still works there and his reasoning is that he's not comfortable with any of it . Will I hate to let you know that you are in the wrong business, if you are so uncomfortable of dealing and resolving customer issues, you really should not be working in a retail environment at all and if you're so stubborn to know that customer service is not about you or how you feel it's about listening and understanding your customer's concerns and then try to resolve the issue in a civilized way that's what makes a business a well run business , take your ego out of the equation, and it won't be that difficult to do . You have not done any of the above therefore, you should be fired , because you are not doing the business owner any favors and most certainly not your customers. And of course you will twist these words to suit your self and make you the hero . I will not w et shop at this store or recommend to anyone, and that's unfortunate.

​ I called and made an appointment to the Petsense in Grovetown and when I got there to my…read moreappointment at about 10:00 to 10:00 my appointment was for 10:00 I love my dog she told me about the concerns they had about cutting my dog's hair but I told him that was fine I still wanted my dog's haircut so I could manage her shedding they called me an hour later and told me that they didn't feel comfortable cutting her hair because it would mess her hair up the last time I checked there wasn't no vet cutting hair at Petsense to determine whether or not cutting my dog's hair would be a problem all I wanted you to do was cut my dog's hair I didn't ask you for no medical advice I didn't ask you to try and sell me no products I got all that I got the shedding from the vet it's not working all I wanted them to do was cut my dogs hair and if they weren't going to do it why couldn't they call me at 10:00 instead of at 11:00 after I set out in the parking lot for an hour to tell me that they didn't feel comfortable cutting my dog's hair Petsense you're in the business to make money not turn money away.

Based upon my experiences store associates greeted me with a smile and offered me assistance. My…read morehome pet's required products and brands are limited.

Great grooming experience for my young wire fox terrier and for 2 nervous doggie parents. Thank you…read moreLee for making it a great day.

They always have what I need and they are friendly and my dogs love it there! From the care with…read morecatering to trim my dog's nails to just their Customer Service in general, it's a great experience!

We stopped in to get a pet costume on the way to Wag O Ween in Savannah. The selection wasn't great…read morebut it was good for the store size. They were on sale so that was good. The staff were helpful and friendly. Overall a good experience. Average prices.

Called, made an appt, ask for bath and haircut. They scheduled for bath and "trim". Then they…read moreproceeded to ask about rabies vaccine. Asked if we had a picture of his paperwork, who carries that or has a picture? Then they called the Vet, whom is closed on Saturday. No one asked any of this when I called to make the appt. So we wasted a whole day waiting on this appt that was scheduled for 3 (also wrong services put in his chart). I will be finding somewhere else for my grooming. This review was meant for the Perry, Ga location. I do apologize to Dublin, I do hope your services are better.

A shout out to Michelle! Her patience, knowledge and particular concern for the health of my furry…read morefeline was greatly appreciated!

Spend a half hour conversing with me and you'll learn what/who has my heart; quality coffee,…read moredelicious dishes, local businesses, the arts. And my family, family including the furry members (Benny, Bella, Oliver). The three of them have me wrapped around their little paws. There is nothing I would not do for them. And so yes, I spoil them. The best food, treats, toys, bed, etc. They get it all. Even keep cold water in their bowl during the summer months. So when it comes to a place to shop I can't just hope for the best. And the team, they have to love my furry ones almost as much as I do. I don't care if you ignore me or never ask my name. But you best be getting down on their level and telling them how amazing they are and asking if they want a treat (of course the answer is always yes). And here, it happens every time. It doesn't matter if it's a slow day and I'm the only customer or there's an adoption event and the place is packed; my crew gets acknowledged. Over the years I have come for extra stuff like ear wipes and CBD treats (side note: those things work!). Of course the wall of toys is always a stop. And if I have questions or need further explanation on something, they are there to help. Oh yeah, they also delivery! Like to your front door so you don't even have to get off the sofa delivery. Love this place. You should too.

I have to say I was a bit disappointed with my first visit to this store. The store was nice and…read morethe people were friendly but I left out of there slightly annoyed. I have been contemplating taking up keeping saltwater fish or possibly having a full blown reef tank after about an eight year absence from the hobby. I was led to believe by the name and the website that this was a store that stocked saltwater fish. When I mentioned my interest to the woman that had greeted me she told me that they didn't actually stock saltwater fish and other reef animals but that they could order anything I might need or want. I'm sure this works great for some customers and no offense to them but I can order anything I need myself on the internet. They did have a small selection of saltwater supplies and a nice reef tank display. I probably will stop in sometimes for supplies and I can get past the confusion in the name of the store but I think the website is misleading at best.

From the owner: Licensed, insured and professional dog groomer. Locally owned and operated. Premium, natural and…read moreholistic dog foods, treats and more. All breeds and sizes welcome.