We order from Boohoo all the time, we have only ever had issue and customer service took care of it immediately.

This is the worst company I have ever worked with. Ever. I placed an order before Thanksgiving and ti is now after the new year and I have no order. After the package was a month late, I contacted customer service to say that I wanted to just cancel the order as the time when I needed the item had long passed. Instead of owning up to the problem, I got ignored for days on end. When I finally did get responses, they were obviously from people who had not read the prior thread and would just repeat that they couldn't help me but I should call the post office to find the package. I have now exchanged 19 messages with them to try and resolve the issue. The most recent one, a week ago, said Sorry to hear you have not received your parcel. I have now contacted the relevant department to locate the whereabouts of your parcel, once we have this information a member of our team will be in contact. Sorry for any inconvenience caused. Really?? Now, 8 weeks after it was supposed to be delivered you finally reached out to the relevant department to locate the parcel? It has been a week since that email and again no one has been in touch. I regret ever ordering from this awful company. I have never had to deal with such atrocoius customer service in my life. This organization is across the board awful. Do not order from them. read more

PLEASE DON'T EVER ORDER FROM HERE PLEASE DON'T EVER ORDER FROM HERE! It was my first time ever ordering from here back in January. One whole month went by and I still didn't get my things. I contacted them and they said it looks like the transit was lost and to wait a bit longer to see if I receive it and or for them to refund. I waited a whole other month, and still nothing. By this time they said it was being sent back and they would refund me. As I checked the refund I realized the shipping I paid for wasn't refunded. I contacted them and they told me this time that it was attempted and that is why it was sent back and they don't refund shipping costs. I told them our building has problems sometimes even with amazon and they tend to deliver it to the wrong place/building. I said my roommate Is there most of the day and it 100 percent was never attempted and or left notes that it was. They STILL said no they can't refund me. In shock at the fact that after 2 months of my order I never received the order and I still had to pay for the shipping for a order I NEVER saw. That is just insane to me how a business like this would work. I went straight to my bank as I told them I would and had to do a dispute. Please save yourself a headache and never order from this place, I wish someone would of told me that before. read more

I have spent at least $2000 with them over the years but now they are refusing my business. I made an order during their 50% off sale and they cancelled it for"a security reason". Their software wrongfully thought there was an error since my billing address and shipping were formatted differently. Now the deal is over and if I reorder it will be $250 more expensive. they refuse to let me have the items for the original price!!! Even though they admit the error was their fault. They won't give me a code or a deal! Ridiculous. So angry. this was my favorite store on the web. read more

Absolutely Unacceptable. I live in the United States, and put rush shipping on a package to get it in time for an event. The website allowed me to pay for this, even though I come to learn later I am not in the zip code area where the rush shipping applied to. Why did they take my money then? When it had passed the time the package should have arrived I checked the website: No tracking information from DHL updated in days, and USPS had no record of my tracking number. I have sent the website multiple emails asking about this and to be reimburced for the shipping: no phone number and the email responses are evasive with poor english. It has been 10 days since I placed my order, the event passed already I wanted my package for, and still no sign of my package or any help from boohoo.com NEVER ORDERING FROM THEM AGAIN!! read more

WOW, I am seriously disappointed. I ordered when the site was having 50% off and never received my items 3 weeks later. I'm currently going back and forth with customer service and they keep saying they will provide a refund on a certain date, then on that date tell me to wait longer for the package to arrive. I am honestly PISSED. Please don't order from here and listen to all the reviews. I wish I would have seen these before ordering. I'm out $50+...SAVE YOUR MONEY AND RUN. read more

scam. scam. scam. won't refund me for an item i never received. they don't even have a phone number on their site. don't buy anything from this crooked company. cheap clothes and horrible service. worst ever. read more

REALLY BAD!!! i ordered 10+ items for $140 and they were either the wrong measurements and sizes or just really bad quality i was very disapointed because none of the clothes looked like the pictures, the only good thing about boohoo is that the items arrived quick i do not recommend this site at all! read more

It has been a month and i still haven't received my package!! I spoke with customer service and they ensured that they would look into it and still nothing! They even had the nerve to close it out of their system!! $150 work of items....GONE!! With no refund or anything!! read more

The clothes took quite a while to arrive. Once they did, I had to take 2 bodysuits to the tailors as the zippers were so poorly done, they needed to be repaired before I could wear anything. And I returned a shirt, which I never got credited for. They claimed they never received it back, causing me to have to file a credit card claim. Awful awful awful... Spend your money elsewhere. read more

Do yourself a favour and DO NOT purchase from this "store". I bought a suit from them, the quality of the items is paper thin, absolutely awful, AND the top and bottom were different shades, so you'd never be able to wear it as a suit. Decided to return the item, I still have not received the refund, and they seem to have disappeared off the face of the earth. No responses to my multiple e-mails over the last few weeks. read more

I ordered products worth $50. Cheap products, no quality, had to return everything. My mistake that I didn't read the Returns fine print. Returns are costly. Spent $20 for Return shipping. It's been more than 2 months, didn't get my refund. No response from customer care.. I lost $70 in total. Should have donated and saved atleast the return shipping cost. I'll never ever buy anything from this Fraudsters. read more

Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Tan Gee GB For companies Review of boohoo Tan Gee 1 review Star 1 Star 2 Star 3 Star 4 Star 5 30 minutes ago I am extremely upset that I had... I am extremely upset that I had returned an item and then a week later reveived an email to say thankyou your return has been received you should expect to receive your refund within 7DAYS. Now over 30 days later I have had to email boohoo (they dont have telephone lines and now I can understand why) to chase this. They are now telling me that despite them receiving this item in their warehouse I need to send the proof of posrage in order to get this refund. After numerous back and forths, they can no longer locaye the parcel so I have to prove this was sent. Makes no sense!!! They had confirned receipt so therefore if you have lost this from the point of receipt this is no longer my problem. This was over 30 days ago and I threw the recipt away shortly after they had confirmed they had received the item back!!!! So I have now lost £40!!!!!!!!! read more

The clothes ended up arriving - late. but they got here. - The bags are great. - The (One size) belts are so big I can't wear them at all. - ALL of the bodycons dressed I bought are actually TRANSPARENT. Try wearing one at work, lol. So I can't wear any of them, and of course they all had sales so I had bought like 5. ALL SO CHEAP QUALITY. Like insane. Who's wearing these dresses? Def have to use a body or leotard underneath, but still. - The jeans are one size too big, so I'd definitely recommend ordering one size down. - The jackets are good. - One large flowery pant is awesome. Overall, I prefer Forever 21. Just as cheap, but at least it's wearable. More than half of my order from BooHoo I can't wear at all. Without these bodycon dresses I'd put 3 stars. Cause you know what you get for these prices. But no. I'll stick to 2 stars because I won't order from them again. Even during another crazy black friday sale. Let's try another store next year! read more

Terrible company. The quality of the clothing is poor, sizing is hit and miss. They send out the wrong items. They lost my returns parcel and refuse to give me a refund. They ignore my letters. I am still out of pocket read more

Their customer service is horrible! They sent me clothing with a missing belt. They won't send me the belt and told me to get my money back I have to pay for the postage, send it back to the U.K., and it will take up to 3 weeks for the money to credited back. They will not give me the money I will ha to pay in shipping! For their mistake! Clothes are also cheap quality. read more

boohoo is a scam and not legit. public do not spend money or you will risk losing it with no way of contacting customer service! i am a very disappointed customer. i've had only a poor experience as a new customer with boohoo and my final resort is to let others know of my experience. it has ben over 6-months and i have not received any response for refund after losing over $400 in lost merchandise via mail that i was so excited to purchase? boohoo promised to pay and submit my refund, but never did? even after sending multiple emails with detailed information. i occasionally receiving a random email from customer service, but no transactions to follow. i sent much proof of lost merchandise and funds. as a new customer, i have been extremely patient with boohoo, but received nothing but an awful experience in return. other consumers should know before spending their money and risk it being lost with no way of contacting or receiving a refund. this is a scam in boohoo is not legit. read more

Boohoo - PROMISE TO PAY REFUND BUT NO FOLLOW UP AFTER 6-MONTHS - Women's Clothing Near Me - Manchester, XGM

Ordered 3 dresses to take on a cruise. I'm a US size 18 and their clothes run big. Quality of clothing was very thin and cheap. I personally won't be ordering from here again. read more

Received an item in the wrong size. After emailing them and being told that I was wrong until I proved it without a doubt, I was already frustrated. I was then told to send the item back and tell them which size I would like so they could send it out. I sent them proof of postage immediately, but got no response. I then emailed again when it reached the warehouse, and was told that I was refunded. After explaining the situation and that I didn't ask for a refund, I was accused of not sending proof of postage, and told that they wouldn't send the correct size out to me. And then again, no response to further emails. I still have all the proof that I did everything they told me to, and yet somehow they can't answer my emails or send out the right size when it had been settled like that weeks before? Unprofessional and embarrassing. Don't buy from here until they learn the correct way to label and send out their items, instead of just guessing which tags go with which size:)) read more

I could write a long review but bottom line is they lost my return and I'm Out $30. Not a huge loss but the fact that if you do not have your tracking number they claim to not have a way to see if your package was returned. Stupendously stupid for an online shop. P.S. it takes 30+ days to process returns. read more

If I could give it 0 stars trust me I would. The customer service is HORRIBLE!! I placed an order November 25th and once the order was placed I quickly realized that I put the wrong address which was to my school in another state, after realizing that I quickly contacted their customer service on Whatsapp they then told me they couldn't change the address because they have no contact with the warehouse, I was then told to wait until it goes to the carrier and to let them know after waiting for a week it was receive by the carrier and BooHoo customer service then told me they couldn't do nothing about it and I lost $62.25. Now I had to reorder again on November 30th and my package has been sitting in the same spot since December 8th and once again they told me to wait until the 14th to see if it'll come, it is now the 14th and the tracking has not changed after contacting customer service once again they tell me to wait until DECEMBER 30TH!! BooHoo now had $116.75 of my money and I have none of my items yet. If you decide to order with boohoo make sure you have the patients to deal with terrible customer service. read more

I have shopped at this company a few times in the past and haven't really had the best experiences each time. But this last time was the worst. I ordered over $500 worth of clothing, and the Box never arrived to my house and then I randomly received a notification that I was receiving a refund for the order. I did not want a refund I wanted the products I ordered. Upon contacting customer service they let me know that the box was returned with no fault of my own and They were unwilling to help me get the products. The order was placed a few weeks ago and I'm sure as others have noticed that their products tend to sell out pretty quickly and colors and sizes are limited. They simply told me oh sorry you'll have to reorder... So I'm out because their system is inadequate to handle delivery errors and their customer service is unwilling to go even an extra half mile to help me get the order I made. Definitely reconsidering shopping with them read more

Why does Boohoo have to be soooooo cheap and use DHL??!!? No doubt, there's always a delay with DHL mailing services. Honestly, it's fine if I'm not in a rush, but if I'm paying the extra money for faster services, why not use a different carrier or something more compatible? I'm here reading some reviews that were written a couple years ago about the same issue. It's disappointing that the business hasn't really done anything to resolve their shipping issues. read more

I ordered 3 pairs of heels in the US size that they had to choose from. I got my first order, all 3 shoes were UK sizes. I double checked my receipt to make sure i chose the right size when ordering and i did choose the right ones. So i figured ok, they made a mistake. They don't have a customer service phone number, took me forever just to find an e-mail that i could talk to them. Well, they charged me for shipping and said i was in the wrong and that it was sent to me correctly. I explained that it did not fit my feet and that it did NOT come in my size. After arguing back and forth, i sent the shoes back and they charged ME for the return shipping. I figured alright let me try again, i re-ordered, SAME thing happened. I e-mailed them right away and told them that they should NOT be charging me for return shipping if i was not the one that made the mistake, they didn't want to budge and did not care at all. After sending it back the second time they still charged me another round of return shipping. Never ordering here again what a headache. read more

So far I've never had a problem with the actual clothes itself. BUT their customer service SUCKS!!! I am a loyal customer to BOOHOO (idk why my packages are always late) even when purchasing 2 day shipping or 4 day, my packages take weeks to show up... really boohoo. I emailed customer service multiple times and they take days to respond and then just hit me with pretty much there is nothing we can do at the time. Sorry BOOHOO you lost my money and I can tell many others are disappointed too . read more

I live in California, and I ordered a pair of boots and it looks great in the picture. So on the picture, I really love it and they also have a sale so I got it without thinking much. Checking out, the shipping cost me $8 which is pretty high, but I end up pay for it because I really like the boots and expecting it to be really cute. But the day it came, I am really disappointed by the quality of it, the leather on the picture looks really nice it turned out so crappy, and also the shape of it. It was so bulky, it's not as slender and elegant as the picture. So I went on and return it, but it cost $7 for me to return the stuff, which is also expensive but I want my money back, and I am definitely not keeping this ugly boots. I went to the website to print my return label, I type in the order number and my information really careful, and they said they could not find the order, and I swear, I check all of my information that I typed in really carefully, and they still could not find my order. I wish I can call them by their number but unfortunately they do not have it. All and all, I would never shop here again and I would not recommend others to shop here too. read more

I purchased two orders from Boohoo to be delivered at the same address in Miami Florida. I got one order and the other order seemed to have mysteriously disappeared! I contacted Boohoo who said my missing package was delivered to the Miami address via USPS, I checked USPS website and it says that the package was delivered.........BUT its not! I once again I contacted Boohoo asking for assistance to find my package, but no one seems to care!!! I am highly disappointed as a first time customer!!!! read more

Ok so like a dummy I ordered from boohoo again LOL for the black friday sale. This time I ordered some sweaters and cardigans only because I figured there's no way to mess that up lol. I ordered 6 items and loved 5 cant complain. read more

If you order from boohoo, you will be the one crying! BooHoo sells cheap clothing at a cheap price. That would be alright if they didn't have such lousy customer service. If you order from them, be prepared to be one big unhappy customer. To prove it, try and find a contact phone number so you can call them. They have so many problems, they can't handle the calls so they don't give out a number. And if you try to use their system of tweeting and direct messaging, expect it to take days to resolve your issue. I just gave up!! They may tell you they resolved your problem because they said "sorry" but "sorry" is all you will get and all you will be if you order from them. read more

do not buy from this site boohoo!! i placed an order to the value if over £250,to recieve it with 3 enclosed bags opened& the co tents missing!! i had to open a " whatsapp" to try to contact them! were i eas basically called a liar& a thief!! i was horrfied!! to say the least!! they were no help at all,so i have lost about £150! don't, please!! buy from these!! there nothing but " con artists" they also email you at least 20 times a day with offers& codes for a discount,you fund the items,go to pay,put the code etc in,then it states" invalid code" i was so distressed i had a huge anxiety attack! i told them this,but they weren't bothered at all!! worst site ever!! sizes aren't correct either & prices on say leggings,you can get at half the price,there cheap tat!! & falsely described too!! i've had what i wish was just a horrific nightmare,but no!! its 100% truthfull in every way!!! stay clear from this site!! please!!! i don't want anyone to go through what i just have!! this is the truth& nothing but the truth! & i haven't been paid etc from any other sources to write this!! read more

DO NOT USE THIS COMPANY. They are unprofessional and will scam you. When there is a problem there is no number to call and you must wait 48 hours for a response to emails. Each email is responded to by a different person. I Spent $170 on black Friday, it is January 25th and I still don't have my items. They said it was lost, then said they reordered my items and had it expressed shipped to me. A month later after hassling them I found out my items were lost... AGAIN!. I expressed that I rather have the things I ordered but without consulting me they decided to issue me a refund instead. I will never buy from them again. read more

So I ordered online from boohoo, first off the only reason I did was due to seeing a public figure wearing/promoting clothing from there. Everything she received was great but I guess that's only because she was a promoter. I ordered a skirt, shorts, and a long sleeve black bodysuit. Immediately after opening and feeling the material I knew it wasn't good quality. I ordered the skirt in a size zero (my usual size) and it was SO SMALL! The waist was about the size of my thigh and I am a very petite girl. The shorts were made of terrible material, as if somebody had taken soft styrofoam and styled it. The body suit was nice except for the fact that it was completely see through, not what I expected at all. The size guide on the site was no help either and it's extremely difficult to search for a specific item. I am very disappointed with my purchases and will DEFINETELY be returning. PLEASE GO SPEND YOUR MONEY SOMEWHERE USEFUL!!!! read more

I returned an item over 3 weeks ago. Used the prepaid return label the company provided me via email with tracking and had the package picked up by our local post office. I tracked the package and it was sent out. But when I contacted boohoo about my refund, they stated I needed to wait 28 days and have a 'receipt' from the post office? I provided them with a copy of the return label they sent me with their company name and address cleared stated on the label and the tracking number which was also on the label. I tracked the package and took a picture which i sent to them as well. I sent them the return number and still have the return email they sent me. Still, without a receipt from the post office, they wont honor my return. They say nothing about this in their return policy mind you, and I assumed the PREPAID label WITH TRACKING they provided me would be proof. But nope. They have stolen my money and are refusing my return. Ive looked up other websites and reviews to see if I was the only one who had experienced this, and apparently, this is a common issue with them. They provide this awful customer service and steal from their customers. Sucks I had to learn the hard way. Just hoping this review can help other people not get sucked into this scheming company. THIEVES! read more

The most terrible online shopping experience I have ever had. I paid extra for express shipping as I had an event i needed the outfit for, and started to get worried when 4 days had passed and my package had still not arrived. After contacting customer service, the only response I get is that the package was "held up at customs." They ended up refunding the express shipping, but I didn't even need the clothes at that point since they were not going to show up in time for the event. I asked if they could please cancel my order as I was not going to use the clothes, and their horrid customer service lets me know that I can't cancel the order until it arrives. Fast forward another week and a half i FINALLY get my package, and can't help but laugh when i see how TERRIBLE the clothing quality is. Of course I already did not want it since the event had passed, but when I saw how low quality all the products were I really did not want them. After contacting customer service again they let me know that I had to pay MY OWN MONEY to mail the package back. Did not even offer to cover the cost of shipping. I live in California, so the price to ship the package back would be more than I had already spent to get the cheap clothes in the first place. Customer service does not care...at all. The quality of the clothes is beyond horrid. And if you are relying on express shipping to get an item to you in time- don't. read more

there should be negative stars for this store. horrible service. talked to customer service for days through Facebook. my package was lost, have yet to receive it and i leave tonight for my trip. absolutely furious read more

!!!!warning!!!! do not order from this company!!! if you do and decide to return something, you may not receive your money back---and---they don't do exchanges. i orderd 3 items. two of the items were complete crap! the quality was worse than rainbow clothes! and one was faded as if it was washed and ironed out. i return the 2 items on aug. 1st and it is now sept. 14th and they still have not processed my refund! and guess what? the return label warehouse address is in the city where i reside...so how long could it take! read more