Unreliable company. Bought 2 dresses, paid for the express shipping (1-3 days). Item was scheduled to be delivered on the 3rd day, but was rescheduled. It was again scheduled to be delivered no the next day 7pm, it didn't. Contacted the shipped via WhatsApp to let them know of the delay, they asked me to wait 24-48 hours. I told them it was the weekend and that I had paid for the express shipping for a reason, they didn't care. Turned out, UPS said that they found damage with my package and were no longer going to deliver. Contacted seller again, showed them that my item was no longer going to be delivered and said that if the could over night the dresses I was willing to still accept it. They told me I had to wait 20 more days before they were to do anything about it. Had to initiate a charge back on my credit card in order to get my money back. read more

No accountability from customer service through whatsapp fb and ig. They have poor quality control and sent a dress with horrible body odor and missing garment belt. They then offered a $14 credit and told me to donate it if I don't want to use it. How is that ok? I waited almost 4 hrs for assistance and this was the best they could do collectively on all social platforms. read more

I placed an order 2 months ago, as I placed the order the website crashed and loaded with an error message but my bank notified me that the payment had come out. I awaited an order email and got nothing and no order showed in my account. There for having no order number. For 2 months now I have dealt with "customer service" via instagram, email and their whatsapp platform. Where they repeatedly, easily 30 times now, have made me repeat the issue over and over because there seems to be no record of communication logged. I sent them over and over screen shots of the site error message and the bank transaction. They confirmed the order didn't go through and for two months, again about 30 times, have sent me the same copy and paste response about escalating this to the appropriate team who will be in touch in around 5 days, but have never once contacted me. So I will now be filing fraud through my bank and boycotting Boohoo who lets be honesty wont be a loss as they sell mostly poor sizing and poorly made clothes but you get the odd surprise thing that makes you try again for another bargain, and from reading reviews here are now deleting accounts for sending returns back with zero company accountability for the fact you could buy 10 of the same item from Boohoo and each one would fit different. read more

Awful experience, received a parcel with a missing item, which they refused to send to me after weeks of emailing them about it. Apparently they checked CCTV and the correct items where sent?! But I was missing an item, I was missing a sweat top to a tracksuit. The clothes themselves where of poor quality. Awful customer service and an awful experience. read more

I order from this site literally every other week. The last few orders have arrived late even when I've paid for express shipping. I contacted them today to try and resolve issue and requested a refund for my latest late order. To my surprise I was given the answer no bit it's cool, it showed me I'm not a valued customer and I will no longer patronize the business. Save your money and don't select express shipping, it will not arrive on time and they won't care. read more

Never buy from this site. The charge up to £6 for delivery. Then say the will refund your item which you never receive it. It's horrible..Once you paid you stuck .no email reply either. Rubbish site...I never recharge I ordered read more

Horrible experience. It took a month for my dress to arrive and the size was wrong I had to return it.

. Poorly package, wrong size and sent and no way to contact anyone for resolution.

I have been locked out of my account, numerous attempts to reset password which failed, I contacted customer support as there is a return I need to send off, to be told that "due to a high level of returns, my account has been deactivated and I can no longer shop with them". Wow just wow! Absolute cowboys .....I have been a premier customer for over 10 years and spent thousands on items from them! I don't even return that much, but being an online company where you cannot try on a product, what the hell do they expect. I have asked for a copy of the terms and conditions numerous times and a explanation as to why this has happened and been ignored! Luckily my daughter has an account so I was able to view the terms and condition on there, and nowhere does it say the account will be deactivated if to many returns are received, it only says if items are returned worn or fraudulent activity is expected! So ladies & gentleman boohoo are calling us fraudsters! as I have never returned goods worn! Also they must communicate with you if there is going to be a change to the account terms.....I for one haven't had anything and judging by all the other reviews, nobody else as either. Shame on you boohoo ....customer loyalty means nothing to them ...just pure greed. I suspect this company will not last must longer!. Guys sign up with pretty little things....Great customer service and lovely products. I will be submitting this review on every boohoo platform and urge people to do the same read more

Terrible customer support. They have never successfully helped resolve an issue for me EVER! They actually just stress me out more

The worse customer service, and delivery I paid for fast delivery its been more than 10 days and I haven't receive anything, they just create the label but the haven't sent to me wrote Two emails to them and I only get there automatic response saying a need to wait 48 hours, and then I read other reviews and I see lots of issues people who haven't receive there orders for more than 5 months, I just regret my self so much with this purchase. read more

I placed an order for 4 item back in June 2020. I inquired about my order when I hadn't received it. I was told that due to the pandemic, they was a delay. I completely understood that and continued to wait. Its now 5 months later and no one has returned any of my emails the last couple of months! We should all stop ordering from these companies in China. They are very dishonest and have no integrity. read more

I have never in my life felt so blatantly ignored or disrespected by multiple customer service reps. I reached out via email and instagram to find a solution. I purchased a sweatsuit and the top and bottom arrived in different colors. I spent $54 with tax and shipping. I requested, not a refund, a replacement. Instead, they sent me $40 back to "call it good." I requested that they take the $40 back and send my replacement but I just kept getting messages that the issue was handled with my refund. So now I'm out $14 for empty hands. Cool beans. read more

Would not recommend this site at all for ordering clothes. I am glad they have free returns but honestly such a disappointing experience. Ordered 15+ items for $200. Sounds like a bargain right? Well in life you get what you paid for: my clothes felt like trash. The fit was sooo awkward and as I went through trying each item with the flimsy cheap material it was made of, I grew more and more sad. I'm all for trendy clothes, but pay a little bit more but not only was the material bad, the fit was absolutely terrible. Also they own Nasty Gal, so I won't even bother trying to shop from there! read more

Shocking service delivery never comes on time and the customer serbice staff just use stock answers to blame the customer not take any responsibility read more

I placed an order for 3 items. I only received 2 and both of them were wrong. THEY REFUSE POINT BLANK TO SEND ME A RETURNS LABEL. I have emailed the CEO NEIL CATTO and the owner CAROL KANE The CEO answered me immediately and promised to sort out my problem. However this morning I am still getting the run around and they REFUSE to send a returns label unless I send them photographs of the items. How can you send a photograph of something that wasn't in the parcel. They have ripped me off to the tune of £45 and apparently that's ABSOLUTELY FINE Edit DeleteShare PM read more

I wish I could give "0" stars as some people would say. I ordered from BooHoo on August 26 with shipping time of up to 8 days to reach the USA. Now 9 days later they're just now telling me it was MIS ROUTED to New Zealand which means I have to wait anther week or so for it to clear customs when I NEEDED IT THIS WEEKEND! The bad thing about it was that they didn't notify me of the mistake or request that it would be expressed to me. This will be my last time ordering with them. I'll stick with ASOS. read more

Boohoo - Women's Clothing Near Me - Manchester, XGM

This company sucks. I have ordered from them several times without a problem and got USA standard shipping and express shipping. $9.99 for standard and $14.99 express. I paid this without a problem and now they are saying I couldn't use express with the order so it was sent back to the company. But then when I questioned them on why I was sent other packages were received this way with no issue. They said they didn't understand why this happened. I have literally received 3-4 orders for them without and issue. The customer service reps are literally given me the run around. I have started posting to social media and telling all my friends and influencers to not shop with this company. I will also announce it on my podcast and make sure on other podcasts they know about this incident.. read more

Poor customer service experience and super inflexible company. placed an order using express shipping discount code only for them not to apply the express shipping (although they said it was applied) then refuse to cancel my order and then force me to pay to return the order. I have ordered from here for years but this is it for me. Never again. read more

I'd give 0 stars if i could (never thought i would have to say that) I ordered on the 1/16. I paid for express shipping. After waiting 3 days and seeing my tracking number had not updated and still said label created i messaged and they apologized, using an obviously cut and paste message, blaming a shipping delay. I can tell that it had not ever shipped. But i said ok and waited a week after that it still said the same thing all in all they wouldn't do anything until the Feb. 2nd. Honestly if i didn't send multiple emails and messages i doubt they would have done anything. In the end after telling them to refund me I wasn't going to play that game they refunded me then had the gall to say as an apology if i would like a $5 voucher for my next order. I told them no I'm not ordering from them ever again. So my suggestion don't order if you do stay on top of it. Horrible company. Side note for the entire time i waited the tracking still said 'Label Created'. read more

My experience with Boohoo was all but pleasant. I placed an order with Boohoo on December 19, 2020 and chose express shipping. The estimated delivery date was December 23/24, 2020, but I received my item on December 30, 2020, well after the estimated delivery date. I chatted with different Boohoo's representatives before receiving my package, wondering the status of it. No one was able to help me out. I contacted Boohoo's representatives again on January 5, 2021, seeking information regarding returns, which are not free. The representative that I spoke to chatted with me for about five minutes and then decided to close the chat without asking me if I was still in need of assistance. In fact, I was still typing when she decided to arbitrarily end the chat. Unfortunately, I feel like there is no other choice but to leave a bad review because I sought Boohoo representatives' help too many times with absolutely no success. Although I do understand that packages may be delayed, this does not warrant Boohoo's employees to disrespect Boohoo's customers. As a customer, I highly trusted Boohoo and would have never expected to receive such discourteous treatment. Very disappointed. read more

I ordered from Boohoo UK since thr advertisement took me there. 4 of 6 dresses dont fit and i want to return them but no post office here recognizes the return label i printed out from the homepage. Not even the one they labeled to be for customers out of the country. And there is NO way to contact them and get help. Absolutely the worst company i ever ordered from. Wish i could give zero stars. read more

DO NOT ORDER FROM THIS SITE. It took almost two weeks for my order to get here when it says 5-8 business days. their customer service sucks, i never got an email with a shipping/tracking number or anything. then THEY CHARGE YOU to return their low quality items. a whole scam! read more

I would never buy from here again. I never received my items. I made an order around 2am in the morning and did my payment through pay pal which has my zip code wrong. I notice the error in the zip code ONE hour later and email right away. (Forget about that fact that I paid an extra 15 dollars to have fast delivery). The next day I got an email saying that there is nothing they can do once the order is placed but once it gets to the U.S. it would be delivered by USPS and I can contact them to change the address or pick up the items. WELL it was never delivered with USPS. But DHL This company doesn't have a number you can call they won't respond to my email. I tracked the items with them and it said it was delivered signed-left at the door which doesnt make since was it signed or left at the door? So I contact pay pal and gave them all the information on the situation & boohoo respond " your item was not sent with USPS I hope this information helps you " like what ? I know it wasn't I want to know where them item is or I need a refund I send almost 100 dollars on this order & I don't know about everyone else but I can't afford to just waste 100 dollars. The item was for my girls Christianing next week. This is going to suck if I don't get the item or an refund read more

I have never had a good experience with boohoo. I don't know what prompted me to pay for the yearly Premier delivery service, which promises next day delivery on orders before 11 PM. I received no order confirmation. No shipping confirmation. No apologies for late parcel. No notification that the parcel is out for delivery. When I did track down the tracking number 3 days later it showed a delivery window of 3-5pm. I have now wasted my entire Saturday waiting for this parcel, it is now 5:30pm- and you guessed it! Now parcel, no notification, not apology email updating ETA. When I reach out to customer care, they give me the same auto prompt answers and tell me I have to allow more time. If I hadn't ordered before, I would have assumed this company was just a scam. However, I'm not convinced it's not a scam. Thanks BooHoo for wasting my time, my weekend, and any faith in your ability! read more

AVOID!! DO NOT BUY!! Awful Company who will try and scam you for your money and reported to Trading Standards!!! Cheap clothing and faulty! After you return the items they never automatically refund your money! Always have to chase and they ask you to wait 28 days...once 28 days have past, they still delaying on refunding you! Always have to raise a PayPal claim to resolve! Bad customer service and always such a nightmare to get your money back! Still waiting a refund 28 days later and have raise with PayPal to step in and resolve. They will advise you they cannot process your refund because you have a paypal claim open and if you closed your claim then they will process the refund! DON'T CLOSE YOUR PAYPAL CLAIM!!!! As they will continue to lie and delay your refund!!! 39 days later...I have finally received a refund, minus the delivery charge for the faulty item, after advising them I will report them to Trading Standards! Not sure how this company stays in business...shocking!!! If anyone else has dealt with such bad customer services and Boo hoo trying to scam you from your money then please report them to Trading Standards, so they can take action on this awful company!!! read more

Beware - Do NOT buy from this company! They are defrauding me out of my order. I ordered many items on one order. I received one of the items, a coat, and I was happy with that item. I was waiting for the remaining items and NOTHING else came! When I contacted this company to find where the remaining items were in the shipping process, they claim they were all sent in the bag with the coat. I think I would know if there were 5 other items in one bag. There was NOTHING else! They are lying about sending the remaining items and defrauding me out of the money for this order. They also refused to talk and there is no phone number to get in touch with them. DO NOT ORDER FROM THEM!!!!!! read more

Don't ever order from here!!!! Everything i got was the wrong size and when I tried to return i had to pay out of pocket. It was almost $45 to ship. TRUST ME!!! DONT DO IT! No matter how cute you think it looks. Just don't bother. This company isn't being serious about its customers. read more

I have ordered from them before and have been pleased, however, for NYE I express shipped 5 items, tried them on, and returned 3 of the 5 items the following day after receiving them. Sent the items to the address that was provided by boohoo. According to the USPS Tracking, the items were delivered December 23rd. It is now Jan. 21st and I am continuously being told they have not received the items and can't refund. They will not have a manager call me, nor have they provided a resolution!!! I have all documents showing my purchase and returned items but can't get a refund. DO NOT PURCHASE FROM THESE CROOKS!!! Those of us whom have the same issue should all get together and file a class action lawsuit!!!! Boohoo responded but I am TIRED OF SENDING ALL OF THE DETAILS AND INFO I HAVE....THEY TOTALLY SUCK AND THE CLOTHES AREN'T WORTH THE HEADACHE! read more

Shorts dyed my legs and clothing!! If I could only give 0 stars I would!! I've ordered a pair of black lace cycling shorts from the winter sale. After the first wear they have dyed my legs blue and ruined my t-shirt and white hoodie!! Got in touch with the CS team who baysically told me to go away! Will be taking this further! DO NOT BUY FROM THEM!!!!!! read more

This store was terrible. When I got the final bill at the end they added $ to each of the items I had in my cart and lied when I first saw the org price. When I got all the jeans they are a very weird fit and don't fit right. I don't like that you can't contact anyone about a return except for an email. I would never shop here again. read more

Ordered the black bandage crop top and skirt set. Only received the top and they told me they could not send me the bottom. They said they could not ship singular items and I asked if I could return the top so they can ship me my entire order. They said they would refund me 50% of my order but I wanted the entire order-- not half of a set...now I have no use for the top! Absolutely terrible customer service. read more

I ordered $350 worth of clothes from this website. BIG mistake. I received 3 items that had black stains all over them, 3 incorrect sizes, 3 that were completely different colors from shown on their site. The rest were just unbelievably poor quality. I'm trying to process a return but they want me to pay shipping to return the items. I have emailed customer service twice with and filled out the contact page on their website with no response anywhere. It's been 4 days. DO NOT BUY FROM THIS WEBSITE! read more

This place is GARBAGE! I ordered some items for an event ($70 ) and they sent me the wrong item...it was completely not my style AND it was the wrong size. I asked them to send me the correct size and they told me I have to send back the the incorrect item first....no return shipping label was provided either so...I'd have to spend my own money to ship the item back and hope that they send me my money. Customer service gives you the run around and you talk to someone different each time and not only that...you have to use WhatsApp to contact them. Do not waste your time or money shopping here it isn't worth it. read more

No way to contact them , purely made and size is off . They also make it hard to return

Boohoo merchandise is mediocre at best. HOWEVER, they WILL and HAVE sent items I did NOT order. They send a FAKE return label. I affixed this "label" to my return package and as instructed, dropped off at the local post office. Tracking is a joke as well. The package I returned with Boohoo's return label, sat at the post office for a week, and then tracking said "DELIVERED TO AGENT." Tracking continues to indicate that the package has never left my local post office. NOT the fault of USPS. The return label provided by Boohoo is FAKE. Oh.... And don't bother paying the express shipping. NOTHING EXPRESS ABOUT IT! read more

They don't even deserve 1 star...Do NOT make any purchases from this FRAUD of a company! I ordered 2 dresses for $147, poorly made and sizing is all wrong. Set up a return with their supplied return label and then the return scam began. Cannot track your package, contact with BooHoo is impossible. They supplied USPS label however USPS will not guarantee anything international. No idea where my return package is and not getting any answers. So now I am out $147 for NOTHING, they STOLE my money for nothing! Now i have to file claims, what a mess! Save your money, time and frustration & do not buy anything from these CROOKS! read more

dont buy anything here... worst online fashion experience ever... you order size 6 they sent you size 8, you sent back the item printing the slip from their site, then they say you sent the parcel back elsewhere, when they have provide you the posting slip.... Then they tell you to wait 28 days for refund...still waiting next they tell you the have processed the refund to you paypal and you will get your money in 24hours --- still waiting You open a case in paypal, they tell paypal you have sent the parcel elsewhere when they provided you with the shipment slip .... read more

Unfortunately you have to put at least 1 star bt company is not even worth that... I ordered a vinyl "PUFF" jacket for my daughter i received the jacket it was flat as a pancake... no puff at all Didn't look nothing like the photo. I paid 58 n some change total and they refunded me 46 and some change because shipping was 11. Bt you also have to pay 4.00 for return label to ship back. So returns are not free!! So basically I lost 15.00 in all because I was dissatisfied with the product that they advertised is total different than what you get read more

Ordered 2 tops and a lovely bikini top, got the tops but ended up with a pair of sandals they were in a bag with my size and colour for the bikini top, trying to get help to send them back is like trying to get hold of rocking horse s×#t, we are not all savvy with the Internet. read more