I have been a tenant with Asurent for over a year. My experience with Rick and his team has been…read moregreat! They are always responsive, friendly and eager to help. From my first contact with them, I was treated with respect, and an immediate response. With the housing shortage in Medford, not many realtors ever returned my calls, or asked for applications and fees just to view a property when I was shopping for a new home. Asurent does not do that! Rent from this company if you can.

LONG STORY BELOW. BEWARE!…read more THE OWNER OF ASURENT, LISA PETRINI, THREATENED ME FOR MY HONEST REVIEW! I slightly revised this review, today April 29, 2026 as a few problems were resolved on April 28th. Lisa, I investigated the law and you have nothing on me. This is protected speech. Have your lawyer check the S.L.A.P.P. law. I'm retired and I'll be happy to go to Medford several times to see you in court. There will be no arbitration on your efforts to stop me from exercising my First Amendment rights. Our experience has involved serious issues with financial handling, communication, and decision-making. The owner, Lisa, withheld over $500 from our owner disbursement, claiming an unpaid utility bill with the City of Ashland. This claim is incorrect. I contacted the City directly and received written confirmation that somebody (I thought it was the tenants, but, Lisa said it wasn't) established their own service, our account is fully paid, and the landlord account was closed. I emailed the city's communication to Lisa. Despite this, Lisa refused to acknowledge the City's confirmation and continued to claim she did not received a response from them. SERIOUSLY BAD NEWS REGARDING UTILITIES. TENANTS BEWARE!!! Added tonight on April 29, 2026 - The City of Ashland emailed me. Lisa Petrini, owner of Asurent, closed the utilities account for the property and left the tenants without utilities, including electricity, water, sewer, and other city services. The missing smoke and carbon monoxide detectors were photo documented during the original walk through with the staff of Asurent Property Management. See below for the response I received from Lisa Petrini. The original review was dated April 24, 2026. On April 28, 2026 Lisa threatened me for the review. I revised the review on April 29, 2026. We were also informed that tenants reported a gas smell--an issue that should be treated as an emergency. I immediately directed our contractor and Jahnke (HVAC) to inspect for a potential gas leak, as Asurent indicated it may be related to the HVAC system. Asurent then stated that the gas company had already responded and shut off the service. However, when our contractor and Jahnke arrived, the gas was on, and no leak could be detected using their equipment. During this same discussion and following threats, Lisa claimed that required smoke and carbon monoxide detectors were not present. This is highly questionable. The home was fully remodeled prior to engaging Asurent, and all required detectors were installed. Asurent also completed an initial walkthrough with us at that time. Given the inconsistencies already noted, this claim raises further concerns. Lisa claims she has the walk through documents stating that there are missing detectors. I ASKED HER FOR THE WALK THROUGH DOCUMENTS IN ORDER TO ENSURE THE DETECTORS WERE NOT PRESENT. SHE HAS NOT PROVIDED ME WITH THESE DOCUMENTS. We've experienced holds on our net proceeds (deposits minus expenses) that were not released until my threats were issued. See above about the threats from the property manager. We have encountered inconsistent information in regards to utilities, expenses and repairs. Based on this experience, I cannot recommend this company to other property owners.

My partner and I inquired about a rental listed by Expert Properties and requested a viewing…read more Instead of scheduling a showing, we were immediately texted a link instructing us to EACH pay a $55 non-refundable application fee before we were allowed to see the property, meaning we would have had to spend $110 total just to apply for a place we had never seen. The listings on Zillow and Trulia clearly state that video tours are available, but when I called to ask where we could view the video tour, Tracy from Expert Properties told me no video exists because they "weren't able to get one before the current tenants moved in." This directly contradicts what the listing advertises. There were also no photos of the exterior of the building, only a few poor-quality interior shots. When I asked if they could provide any photos of the outside, Tracy said none were available because of "mud" and again insisted that we should just pay the $110 and apply anyway. At that point, it felt extremely suspicious. Expecting prospective renters to pay non-refundable application fees before they've even seen the outside of a property (while advertising tours that don't actually exist) is unreasonable and raises serious red flags. Renters should be very cautious before paying application fees under circumstances like these, because professional property management companies do not behave this way. This seems to be a scam operation with good reviews that look fabricated. UPDATE: after reading the reviews on their second website (why they have two websites, I'm not sure, but I think it's because of all the bad reviews on their original site)- it's clear that this IS a scam operation. They will take your application fee money knowing full well you're not approved BEFORE they take it, they will steal your security deposit however they can, and the apartments are dirty (I guess that's why they don't do viewings at all). Wish I would've read the reviews before even interacting with this company, but hopefully this review deters future renters.

I lived there for 6 months and was charged over $800 on my security deposit. The place was…read morereasonably clean with no damage or carpet stains. They cited items such as carpet cleaning, deep cleaning, touch up paint, changing a lightbulb, sweeping the garage, changing an air filter, etc for these costs. I have previously hired professional cleaners for 200 dollars. I own a rental property and would be thrilled if someone took care of the place like I did so I couldn't recommend renting from them. If you do take lots of move in and move out photos so you can prove your case because they may try to charge you like what I'm dealing with. Not taking pictures cost me a lot... Not to mention I had been repeatedly harassed by an unstable person living there and was told I may be evicted due to the situation.

Sylvie and her team are professional, friendly, and very responsive to client needs. Highly…read morerecommended!

We had a great experience renting with these guys. Great communication and easy to use portal to…read moremake requests and they were always quick to respond. They also helped us find another place to move to when our lease was up. Highly recommend!

Jeffrey was introduced to us by another happy customer, and from the first moment, Jeffrey was so…read morefriendly and helpful! He patiently walked step by step beside us, through all the difficulties we had on the California end selling, and trying to get into this house in Oregon. I can recommend him enough!

Helped us close on our dream home. Made the whole process go VERY smoothly. We made a sight unseen…read moreoffer contingent on our seeing the house in person on the next week end. We had to drive 400 miles to do that. They helped us with a series of offers and counter offers until we finally settled and closed the deal.

We just closed on our first home and we're very pleased with Patie Millen and her staff including…read moreMarla Owens and Allie Dickson. Allie was very helpful in dealing with an out of state buyer and coordinated a video tour of the home and gave tours to family as we weren't able to make the trip north to initially view the home. Marla was excellent in keeping us on track with the many deadlines and documents that needed to be signed and for educating first time home owners about the entire buying process. Patie came in toward the end of the process helping us navigate the inspection and subsequent negotiations. She successfully helped us negotiate with the buyer to reinforce the foundation of our house as it was on a slope and had experienced some significant settling. In the end, we couldn't be more pleased with our purchase thanks to Patie and would recommend her office unconditionally for anyone hoping to purchase a home in the Ashland/Medford area.

We've just closed on the sale of our house in Ashland, thanks to Patie and her team. One of Patie's…read moremany strengths is the ability to price a property. This can be difficult without a lot of comparable sales, which was our case. Patie established a very accurate value. Above our previous try, but one that brought a buyer the day we put it on the market. The other key is matching buyers with properties. She's a whiz at leading buyers to properties that align with their personalities. And Patie brings a relaxed sense of humor to what can be a stressful process, too. Our only issue was that Patie needed more assistance to help her handle all the business she was doing. Looks like she's got that handled with some recent hiring.