easy communication responds quickly and above all responsible everything is perfect the best…read moreservice I am very satisfied. I recommend Michelle's housekeeping for a very clean and professional job. thank you very much for the good work.

From the owner: housekeeping, Airbnb, vacation rentals, small businesses, spot stain removal, deep cleaning,read more

LONG STORY BELOW. BEWARE!…read more THE OWNER OF ASURENT, LISA PETRINI, THREATENED ME FOR MY HONEST REVIEW! I slightly revised this review, today April 29, 2026 as a few problems were resolved on April 28th. Lisa, I investigated the law and you have nothing on me. This is protected speech. Have your lawyer check the S.L.A.P.P. law. I'm retired and I'll be happy to go to Medford several times to see you in court. There will be no arbitration on your efforts to stop me from exercising my First Amendment rights. Our experience has involved serious issues with financial handling, communication, and decision-making. The owner, Lisa, withheld over $500 from our owner disbursement, claiming an unpaid utility bill with the City of Ashland. This claim is incorrect. I contacted the City directly and received written confirmation that somebody (I thought it was the tenants, but, Lisa said it wasn't) established their own service, our account is fully paid, and the landlord account was closed. I emailed the city's communication to Lisa. Despite this, Lisa refused to acknowledge the City's confirmation and continued to claim she did not received a response from them. SERIOUSLY BAD NEWS REGARDING UTILITIES. TENANTS BEWARE!!! Added tonight on April 29, 2026 - The City of Ashland emailed me. Lisa Petrini, owner of Asurent, closed the utilities account for the property and left the tenants without utilities, including electricity, water, sewer, and other city services. The missing smoke and carbon monoxide detectors were photo documented during the original walk through with the staff of Asurent Property Management. See below for the response I received from Lisa Petrini. The original review was dated April 24, 2026. On April 28, 2026 Lisa threatened me for the review. I revised the review on April 29, 2026. We were also informed that tenants reported a gas smell--an issue that should be treated as an emergency. I immediately directed our contractor and Jahnke (HVAC) to inspect for a potential gas leak, as Asurent indicated it may be related to the HVAC system. Asurent then stated that the gas company had already responded and shut off the service. However, when our contractor and Jahnke arrived, the gas was on, and no leak could be detected using their equipment. During this same discussion and following threats, Lisa claimed that required smoke and carbon monoxide detectors were not present. This is highly questionable. The home was fully remodeled prior to engaging Asurent, and all required detectors were installed. Asurent also completed an initial walkthrough with us at that time. Given the inconsistencies already noted, this claim raises further concerns. Lisa claims she has the walk through documents stating that there are missing detectors. I ASKED HER FOR THE WALK THROUGH DOCUMENTS IN ORDER TO ENSURE THE DETECTORS WERE NOT PRESENT. SHE HAS NOT PROVIDED ME WITH THESE DOCUMENTS. We've experienced holds on our net proceeds (deposits minus expenses) that were not released until my threats were issued. See above about the threats from the property manager. We have encountered inconsistent information in regards to utilities, expenses and repairs. Based on this experience, I cannot recommend this company to other property owners.

As a previous tenant, I do not recommend this company based on my experience with them, for…read moremultiple reasons. Communication lacked from the moment I moved in. However, their move-out and deposit practices were unprofessional. In my case, a portion of my deposit was withheld for cleaning charges, despite the unit being returned in cleaner condition than when I moved in. At move-in, the apartment contained a pee-stained mattress, dirty dishes in the dishwasher, and footprints on the counter. I expressed this and no one ever responded so just dealt with it myself. At move-out, I arranged and paid for professional carpet cleaning, provided a receipt for this service, and uploaded multiple photos documenting the condition of the unit. I was charged a $385 cleaning fee for a one-bedroom apartment in addition to a separate additional carpet cleaning charge. When I requested itemized receipts and clarification regarding the charges, Lisa did not provide itemized documentation in a timely manner and was unable to clearly explain the specific services when we spoke in person. She attributed the need for cleaning to dog hair, afterwards; however, dog hair is not visible in the photos submitted and she could not provide proof. I had also initially requested a move-out walk-through, which was denied. They don't do those. When I questioned these issues and raised concerns about inconsistencies in the explanations I received, Lisa stated that she would file a counter-defamation claim. I ultimately chose not to pursue the matter further, for my own peace, but I believe it is important to share these details for other prospective tenants to consider as it seems to be ongoing.

When my husband and I decided to buy our home, Ben Joffer was awesome! He listened to what we…read morewanted and helped us find exactly the house we wanted! He walked us through the entire process of buying a home what to do and look for and ask for! Then a year later we decided to sell the home due to my husband relocation, Ben put the house on the market for us, he updated us with every posting and feedback. The house was on market for 12 days and was sold. He helped us negotiate and fought for us. If you are looking for someone who will be there for you and help you expert properties is the one! Ask for Ben!

Unless you have bad credit or the desire to be a professional squatter - DO NOT RENT FROM EXPERT…read morePROPERTIES! It is Hotel California! You may get in, but you can never leave with your $$$, pride and dignity intact. Starting at one star as living under the umbrella of Expert Properties is a nightmare. If you are someone who has never had a late payment, you are always on time, you pay in advance... you could possibly be accepted as a great client. Here they treat everyone exactly the same. You are trailer trash. You are a great potential squatter. You may be bright and shiny, but to them, no one is special. You are all scum of the earth. I don't have any debt - therefore I don't have a lot of income coming in. I can add it if I want, but why would I? They frowned at my lack of income (even though I sold a house and have cash... and an 828 credit score). To rent from them, I had to pay DOUBLE the deposit. For six months, they have $5,000 of my cash. I will get every dime back - or they will really know they met me. I am a change maker. I will stop them from doing this to another human. Not okay. After accidentally finding this review page, I knew the only thing I could do was leave. Knowing a place will do anything to keep your money is all I needed to want to exit as soon as I could. If somewhere is icky - I must go. I bought a place here in Jacksonville. You know, the condo's behind Rays? Everything moved perfectly - except for the tiny detail that the Developer of the complex also owns more than 10% of the property. Because of this little nugget, you CANNOT get conventional financing. No VA, FHA, not a chance. My lender bailed. It turns out, the one who stopped me from owning her in Jacksonville is also the one who owns Expert Properties. Jacksonville cottages. They have the market share - for sale or rent. I have been trying to exit this umbrella and they keep showing up! I am buying far across town. I gave my notice today. I will do a play by play to hopefully be the first they may actually WORK WITH to change the exit process. God knows, the intake is painful enough.

Sylvie and her team are professional, friendly, and very responsive to client needs. Highly…read morerecommended!

Sylvie is an exceptionally skilled business advisor I continually go to for advice about rental…read moreproperty investment. She has a ton of wisdom to share her warmth and care for her clients goes above and beyond thank you Sylvie!

Helped us close on our dream home. Made the whole process go VERY smoothly. We made a sight unseen…read moreoffer contingent on our seeing the house in person on the next week end. We had to drive 400 miles to do that. They helped us with a series of offers and counter offers until we finally settled and closed the deal.

Robynne and Jeffrey made it very easy on me as a first time home buyer. They guided me through…read moreevery step of the way and helped me celebrate when we closed. Great team! Highly recommend!

We just closed on our first home and we're very pleased with Patie Millen and her staff including…read moreMarla Owens and Allie Dickson. Allie was very helpful in dealing with an out of state buyer and coordinated a video tour of the home and gave tours to family as we weren't able to make the trip north to initially view the home. Marla was excellent in keeping us on track with the many deadlines and documents that needed to be signed and for educating first time home owners about the entire buying process. Patie came in toward the end of the process helping us navigate the inspection and subsequent negotiations. She successfully helped us negotiate with the buyer to reinforce the foundation of our house as it was on a slope and had experienced some significant settling. In the end, we couldn't be more pleased with our purchase thanks to Patie and would recommend her office unconditionally for anyone hoping to purchase a home in the Ashland/Medford area.

We've just closed on the sale of our house in Ashland, thanks to Patie and her team. One of Patie's…read moremany strengths is the ability to price a property. This can be difficult without a lot of comparable sales, which was our case. Patie established a very accurate value. Above our previous try, but one that brought a buyer the day we put it on the market. The other key is matching buyers with properties. She's a whiz at leading buyers to properties that align with their personalities. And Patie brings a relaxed sense of humor to what can be a stressful process, too. Our only issue was that Patie needed more assistance to help her handle all the business she was doing. Looks like she's got that handled with some recent hiring.

Amazing experience! Highly recommend. Tracy was incredibly informative, and we learned so much…read moreabout the wineries here in Oregon. This is definitely something worth experiencing. We did the private tour for two, visited three wineries, enjoyed a great lunch, and had plenty of amazing wine. It was a wonderful and memorable day! Thank you!

I was visiting Ashland with 4 friends and contacted Tracy to help plan an afternoon of wine…read moretasting. The responses to my questions were timely, friendly and professional. She showed up right on time, the van was comfortable and clean. We felt we were in good hands. It was a wonderful afternoon!