LONG STORY BELOW. BEWARE!…read more THE OWNER OF ASURENT, LISA PETRINI, THREATENED ME FOR MY HONEST REVIEW! I slightly revised this review, today April 29, 2026 as a few problems were resolved on April 28th. Lisa, I investigated the law and you have nothing on me. This is protected speech. Have your lawyer check the S.L.A.P.P. law. I'm retired and I'll be happy to go to Medford several times to see you in court. There will be no arbitration on your efforts to stop me from exercising my First Amendment rights. Our experience has involved serious issues with financial handling, communication, and decision-making. The owner, Lisa, withheld over $500 from our owner disbursement, claiming an unpaid utility bill with the City of Ashland. This claim is incorrect. I contacted the City directly and received written confirmation that somebody (I thought it was the tenants, but, Lisa said it wasn't) established their own service, our account is fully paid, and the landlord account was closed. I emailed the city's communication to Lisa. Despite this, Lisa refused to acknowledge the City's confirmation and continued to claim she did not received a response from them. SERIOUSLY BAD NEWS REGARDING UTILITIES. TENANTS BEWARE!!! Added tonight on April 29, 2026 - The City of Ashland emailed me. Lisa Petrini, owner of Asurent, closed the utilities account for the property and left the tenants without utilities, including electricity, water, sewer, and other city services. The missing smoke and carbon monoxide detectors were photo documented during the original walk through with the staff of Asurent Property Management. See below for the response I received from Lisa Petrini. The original review was dated April 24, 2026. On April 28, 2026 Lisa threatened me for the review. I revised the review on April 29, 2026. We were also informed that tenants reported a gas smell--an issue that should be treated as an emergency. I immediately directed our contractor and Jahnke (HVAC) to inspect for a potential gas leak, as Asurent indicated it may be related to the HVAC system. Asurent then stated that the gas company had already responded and shut off the service. However, when our contractor and Jahnke arrived, the gas was on, and no leak could be detected using their equipment. During this same discussion and following threats, Lisa claimed that required smoke and carbon monoxide detectors were not present. This is highly questionable. The home was fully remodeled prior to engaging Asurent, and all required detectors were installed. Asurent also completed an initial walkthrough with us at that time. Given the inconsistencies already noted, this claim raises further concerns. Lisa claims she has the walk through documents stating that there are missing detectors. I ASKED HER FOR THE WALK THROUGH DOCUMENTS IN ORDER TO ENSURE THE DETECTORS WERE NOT PRESENT. SHE HAS NOT PROVIDED ME WITH THESE DOCUMENTS. We've experienced holds on our net proceeds (deposits minus expenses) that were not released until my threats were issued. See above about the threats from the property manager. We have encountered inconsistent information in regards to utilities, expenses and repairs. Based on this experience, I cannot recommend this company to other property owners.

As a previous tenant, I do not recommend this company based on my experience with them, for…read moremultiple reasons. Communication lacked from the moment I moved in. However, their move-out and deposit practices were unprofessional. In my case, a portion of my deposit was withheld for cleaning charges, despite the unit being returned in cleaner condition than when I moved in. At move-in, the apartment contained a pee-stained mattress, dirty dishes in the dishwasher, and footprints on the counter. I expressed this and no one ever responded so just dealt with it myself. At move-out, I arranged and paid for professional carpet cleaning, provided a receipt for this service, and uploaded multiple photos documenting the condition of the unit. I was charged a $385 cleaning fee for a one-bedroom apartment in addition to a separate additional carpet cleaning charge. When I requested itemized receipts and clarification regarding the charges, Lisa did not provide itemized documentation in a timely manner and was unable to clearly explain the specific services when we spoke in person. She attributed the need for cleaning to dog hair, afterwards; however, dog hair is not visible in the photos submitted and she could not provide proof. I had also initially requested a move-out walk-through, which was denied. They don't do those. When I questioned these issues and raised concerns about inconsistencies in the explanations I received, Lisa stated that she would file a counter-defamation claim. I ultimately chose not to pursue the matter further, for my own peace, but I believe it is important to share these details for other prospective tenants to consider as it seems to be ongoing.

I have rented 3 different properties from APM over the past 6 years. They have always been prompt…read moreto respond, helpful and courteous. I have recommended this company with confidence to many different friends.

I've tried contacting them (Calls, voicemails, emails, portal messages) for over a week to try and…read moresee some properties. We're new here and want to rent, apartments.com is unfortunately loaded with these guys' places. I can't get any form of response. Just seems weird that even people wanting to rent from them can't get answers? Should probably listen to all the other reviews and avoid this place. Doesn't feel good

The worst experience I have ever had with a property management company…read more Their practices are unscrupulous and the realtors discriminatory and rude. They have some nice properties but the experience is far from pleasant. If I could, I would issue a zero-star rating. Would NOT do business with them with again.

I have never had such a bad experience with a realtor in my life Susie was 2 completely different…read morepeople depending on who she is dealing with she could be the nicest person to whoever she can make money off of and then turn around and be completely different with the rudest most snobby attitude. She has no problem bending of the rules and doing things the way she likes whether it is legal or not in order to make a sale you can definitely tell she makes her money from commission. With how pushy she is you will think at any moment you're gonna be on a reality show and told it's a prank. If I could give 0 stars I would.

They took the application, (and the $90 for the couple. Applicants did everything they asked them…read moreto do then never called back to give them an answer. Totally ghosted them. They could have at least called them or emailed them that they weren't approved or whatever. The place has been sitting empty for more than 100 days. Manager was nice

amazing company with knowledgeable and polite staff would recommend this company to anyoneread more

I rented from Sterling West from July 2022 until December 2025. Management was professional and…read moreresponsive. They responded to maintenance requests promptly and assured that all maintenance needs were addressed thoroughly.

They do not care about fixing problems. I have stated several safety concerns with the property and…read morehave received a response of we are working on that. For two years? Someone will eventually get hurt. Something that could have been avoided.

I have searched for a home to lease in Southern Oregon for the last two months…read more It's an aggressive rental market and I contacted several property managers. Most were outright condescending, insensitive to my plea for assistance and some outright disrespectful. Many, not even willing to talk with me until I completed an application, gave them my social security number and drivers license number. Several never returned calls or emails. I'm moving from out of state so it's a big task. I was lucky to find Robert at Asurent. He has been a gem to work with throughout this process. He responded to my inquiry immediately, he always accepted my calls and answered questions without seeming bothered. I talked with Stephanie yesterday and she was just as pleasant. Kindness and professionalism seem hard to come by these days. It definitely seems to be the case with most property managers. It doesn't cost anything to be nice to people and Robert exemplifies how to treat a potential tenant. I'm happy to be leasing from Asurent. I can see why they have the best reviews in the area. Thank you Robert and Stephanie!

Beware they do not know what they are doing as far as property management…read more Never return calls, can not get in touch with anyone is the entire place. There are much better property managers in the area.

Professional, efficient, competent and very reliable, I have been using Choice One since 2019…read more They have done a consistently excellent job managing my property. They are in touch with me quickly when needed. They do a very good job of selecting new tenants. I highly recommend them! They're also very friendly.

OWNER REVIEW: At…read morefirst I didn't want to write a review. 1. Because this company is notorious for responding to each review in a childish and unprofessional manner. 2. I know that people read the reviews and I don't want to stop this company from being profitable. I do feel that other OWNERS need to know who you are going to be working with. I first reached out to Terri after a family member recommended her. I reached out and from the first response, I felt like Terri did not want to work with me. After a few days I received a call from my tenants saying that they almost called the cops on her because she scared them so much. She also told them that she thought homeless have been living in the house. Keep in mind that we had just been there the day before and were working on removing the last of the items that were in the garage and the bbq on the side of the house. When I asked Terri about what happened, she responded saying that she would ask her assistant ( I guess she hadn't gone out to the property?)There was no response after that. A couple of days later she sent another email stating that there was "There is mold, rodent droppings, window sills are filthy and the rest of the unit needs cleaning" she mentioned that they would not rent the unit. Although I was confused as to what she was talking about, I accepted that not everyone is going to agree and we picked up the key and deposit and left the situation alone. I did not want to tell our family member that it did not work out due to damaging their relationship as the family member is a tenant of Choice One. Fast forward to a few days later when Terri took it upon herself to email our family member and state that our standard of clean meets that of a slum lord. I was surprised that she felt that was a professional response to the situation. Long story short after we had the property inspected we have been given a report that there was no mold or rat droppings found on the property. In dealing with Terri these last couple of weeks I have found her extremely unprofessional and rude. If she didn't want to work with us, I respect that. Sometimes it just isn't a good fit. I feel that she went out of her way her email our family member. It was unnecessary and shows a lot about her character. On the bright side we found a wonderful property manager and are excited to move forward.

Canis and Kevin are always kind and always willing to help at all times…read more great company

FRAUD ALERT: Sham Artists at Best! At first glance this cute little Mom and Pop property management…read morecompany seems really charming and then you start to peel back the layers and find all of the negative reviews over the years since they took ownership, specifically about Canis who is Kevin's husband-wife, their office is ALWAYS closed with little exception. Their communication is super unprofessional and delayed and their procedures are whack. According to my own experience as a commercial tenant (BUYER BEWARE- do not rent from a residential property manager who doesn't know the laws) and all of the reviews I had stumbled upon after I started having issues with them and their Client Juan Gallardo, the building Owner and Trustee for Gallardo Brothers. If that isn't enough, the fact alone that they are extremely unethical, and are willing to commit illegal acts compromising themselves as Property Managers altogether, which barely shines on the fact that as people they are just plain deranged. If they had any regard for their "Client" the building owner they would not have put themselves and him in jeopardy of ongoing damages and months if not years of appeals and legal fees. Clearly, they don't do their research. I can see that they might get away with this kind of behavior from residential tenants who don't know any better or don't have funds to represent or fight, but they picked a fight with the wrong B. Stay away from this Company at all costs. They would be best to just close up shop and find a new career. There is no value in a cheap office that you can never use. There is no value in an upstairs suite you cannot even visit with clients in or have to haul all of your office furniture up 22 steps into with 30 trips and back down again 5 months later. There is no point in holding a commercial contract with a building owner if you cannot protect the fiscal interests of the owner. Canis, You can only paint yourself into a corner so many times. In time you will come to learn you are not the smartest person in the room. The customer is always right.

Where do I begin? First of all, I NEVER signed any contracts with J&L, because my lease was almost…read moreup when my landlord decided to hire them as his management company. At first they seemed fine. A nice guy came by and assessed our apartment, and I told him about all of the conditions of the place and how we found it in a very used condition when we moved in (which was why the initial rent was fair). As soon as they could, they jacked up everyone's rent! Lucky for me, my previous lease was still in effect and I was planning on moving anyway. When it came time to moving out, I cleaned up the apartment thoroughly and left it in better condition than when we moved in. I even repainted some of the walls! When I finally got the deposit back, it was not even a third of it! I had to ask for justification and they eventually sent me some bogus invoices claiming that they had to vacuum and clean the fridge, etc. All work that I HAD ALREADY DONE, AND DONE WELL!!! (I have photos to prove it.) As I said before, I never signed a contract with them, so they have no right to hold me to their absurdly strict conditions! They basically want tenants to do all the work and make a place perfect, even if it wasn't in great condition to begin with. I have been emailing and calling them for two months now trying to get properly refunded for all of the effort I put into the place. David Moore is the one I was continually told to contact, and for weeks I had no response from him except an "out of the office automatic reply". When he finally did respond to me, he told my that I must be confused, and should talk to someone else! As far as I am concerned, Larry (the owner), David, and some of the other people I've dealt with at J&L are incompetent, unprofessional, and willing to dodge responsibility so that they can penny-pinch their tenants. Also, my father lived a few doors down from me in the same apartment complex, and passed away on Aug. 30th, 2018. That same day, Larry came in person to give his "condolences" and handed me a letter that basically said I had two weeks to get all of his things out of the apartment and vacate the premises. I did so in only a weeks time, and guess what? They wanted to charge my deceased father for supposedly living in the apartment for part of the month of September! What??? My Dad died Aug. 30th!!! The audacity and disrespect of these people is infuriating! So now I am also trying to get back the full deposit for my late father, and they are still trying to withhold money and make excuses! I had friends and family help me clean his place, and they sent their handy man, Mike, to check it out before I handed over the keys. (David was supposed to come, but as usual he didn't show up!) Well, Mike said that everything looked fine, so I thought everything would go smoothly and be settled. But apparently it doesn't matter what their employees say in person, because when it comes to money, J&L will make up anything they can to keep it. FYI, I used to live at 77 California St., Ashland, OR. Please feel free to stop by and ask any of the tenants there what they think of J&L, and you'll get a long list of similar complaints. They even charged a tenant $200 for a replacement key! I know that the Rogue Valley is having a Property Management crisis right now. If it's not CPM or Pacific Properties trying to screw you, it might be someone else. If you come across a J&L Moore property, be prepared to lose your deposit, and then some!

This company is extremely unprofessional and very very difficult to communicate with because of how…read morecompletely disorganized they are. They do not communicate between each other or with clients. We toured two apartments, applied to one, and they had knowledge that we did not have any rental history. Upon inquiring about the second apartment and when it would go up for rent online, after already having been in contact with them for weeks, they told us that they did not accept applicants with rental history, despite knowing we had none all that time and neglecting to inform us of this information until so late in the process. They rarely answer the phone, and when they do they are disorganized and all over the place, continuously putting us on hold to get the correct info, taking a long time to do so, and each always giving us different information.