Would not recommend…read more I've been a customer for over 10 years, but the quality has gone downhill since the ownership change. Too many problems to list, the latest being a tech leaving a large stain on my headliner during service.

Rear brake pads and rotors cost much less here than at the dealership. Very pleased prompt…read morescheduling and service.

This place has been around since war world two. The original owner Frank ran the garage and charge…read morepeople what was fair. Jeff the son had the same beliefs of fairness. Now the sister is doing the same thing. I live in Cleveland but my dad that past away 5 years ago around the same time Frank pasted. Zuk garage is the only place he used. When my van lost its coolant and overheated. I was in Deep Creek Lake MD and had AAA tow it to this shop. Now coolant cost $20 a gallon and I had lost all of mine and a connector part broke. The repair bill was $58.00 I ask you can you trust a shop like this? They could have told me anything and charge hundreds. Honus Fair Good people. This is what the Zuk family is truly all about. John McGrogan Scott Township Pa

11pm at night, went for a pregnancy craving and had to LIMP 5mph from the highway to my house 15…read moremin commute usually took A WHOLE HOUR to get home. Only have brought my car there twice and have had problems BOTH times now only this is so much worse!!! I will be calling tomorrow to have this fixed!!! YOU BROKE MY CAR!! Was a simple Oil change and inspection couldnt even tell me what I failed for and now the car has NO POWER and I barely made it home!! ABSOLUTELY RIDICULOUS!!!!

They know what they're doing, they do it well for a good price, and they're always very courteous…read more Even when they are busy, it's not usually a long wait: they're skilled at what they do. Their price for tires includes free rotations and balancing, and any other issues with the tires short of a puncture. Their reasonable price IS the price: unlike Firestone and NTB, they won't fee you to death. It's no accident I've been going there for 23 years. I've also noticed that there are a lot of women customers. I have certainly never seen ANY of the staff be condescending or trying to upsell to women, as some car-related businesses do. They'll never try to sell you "headlight fluid." (This is for my husband, who rarely posts reviews - but does handle all the car maintenance, so ¯\_(ツ)_/¯ )

Disappointed in what they charged me to install and balance 4 tires. As a previous fleet customer…read morewho purchased many many tires, I was shocked that they wanted 50 each to install and balance 4 tires. I even asked what it would cost without balance and it was the same with no reduction for no balance. In the end, I agreed because I didn't feel like hunting elsewhere but never again! 200 for 1/2 hour of work!

I've been coming to Craftmont for five or six years now. Always felt like I've been treated…read morefairly. That's all you want.

I gave Craftmont Auto Service a call a few days ago. The person I talked to on the phone was…read more rude and disrespectful. They posted email address on their webpage but they never respond. Not sure how this shop is still in business.

WORST customer service ever. This place completely ripped me off. I dropped my car for inspection…read moreon a Monday after making an appointment few days prior to the weekend. They took my car and the mutual understanding was for my car to be fixed within a day. They kept lying and pushing me "INTENTIONALLY" twice a day and they were extremely rude. I did not take my car until Friday at 4 PM (SINCE MONDAY - FOR INSPECTION ONLY). Even after I took my car with new inspection stickers, my car was not fixed at all. THEY CHARGED ME ALMOST A $1,000 FOR BU*&%$IT STICKER. That's not even legal, I'M GONNA SUE THIS PLACE!!

I reserved a 16' box truck for the weekend so that I could move from Sheridan to Crafton. I show up…read moreat the pick up time and, NO TRUCK. Not just my truck, they had no trucks at all. The man attempting to help me was unapologetic and seemed more interested in talking about how he had to run the place solo with his buddy who was in the shop. I would look into renting a truck from anywhere else but here.

Mary Jo and the Lee their manager went above and beyond to make this Wounded Warrior's life so much…read moreless stressful taking care of getting myself a new thermostat, gasket, and radiator in a most courteous and professional way. God Bless Y'all Carnegie Motors. : ) I dont know where Id be without you.

Spoke with Mary Jo on the phone about how I needed certain things for my car and was going to get a…read moreloan so I needed to know the cost of the parts and labor so that I had the money, she told me $950 and some change so I got a loan for $1000. I dropped my car off and then she told me I could pick it up the next morning, the following morning she called me about another issue and said it was $200 extra dollars and I reiterated I had gotten a loan and only had what she quoted me for and she said ok. Around 3:00pm she called me and said it would be $2200 and I told her that was not the price she told me and she said that the other location where my car was taken to had different prices so she couldn't guarantee her quote over there. I told her that doesn't make sense because obviously I gave my car to her and her location where the quote was told to me. She told me she would call them and figure it out and gave me the phone number and address to where my car was for me to also call to which they said that she told them to do all this extra work that I DID NOT ASK FOR OR AUTHORIZE. To which they told me they would call me back. I waited but got no word so at 4:30 I called Mary Joe back and asked what was going on and she said and I quote "Well you have to pay because I sent you the invoice in your email and if your email doesn't work then that's not my problem" and the call ended.. I show up to explain to the people who had my car what was going on and that they did things I hadn't authorized and the guy said I was going to pay for what they did. I explained again that I had gotten a loan and did not have any other money and did not authorize any extra repairs. It wasn't until I called the police that they decided to take everything off the car and give it back, which I was fine with because i would take it elsewhere that will do it for the price they quote me for and not try to rob me. They tried to tell me that I could come pick up my car the following day when they had already had it for 2 days and I told them no and I would not leave without my vehicle because I don't trust them since they lied about pricing to which the man got in my face and said he would "DRAG ME OUT". After almost an hour of arguing, aggression, back and forth between me and almost all the staff (shout out to Lou for being the only person to calmly express sympathy because obviously he knew they were scamming me and tried to help me very calmly) they finally agreed that they would take things off and match the quote I was originally given. I WOULD NEVER GO BACK THERE OR TRUST THEM WITH MY CAR what they do over there is illegal, you can't just do whatever you want on anyone's car without authorization just for money and this will be reported to the Bureau of Consumer Protection.

We won't take our vehicles anywhere else. The service is always quick and reliable, and they're…read morejust genuinely easy to work with. They're honest, dependable, and make everything feel simple. Every time we need something, it's smooth and stress-free, and we're back on the road in no time.

We have been customers for many years. Owner Ron is a great guy. Service has always been great, and…read moreif there are any concerns it is explained and taken care of. Trustworthy establishment!

Great service, honest, quick. Lets me know what I need and tries to find the best price.read more

I feel like I found a gem with this business! The staff is friendly and helpful and I feel that…read morethey really care about their customers. I always found them to be honest and reasonable. They work on all kinds of cars and are able to find parts easily. I'll never go anywhere else.