This location is in the Ingram Park Mall, so you have to walk a decent way to get to it. If you can…read morepark and enter near JCPenney, that would be the fastest. The store is located on the second floor. My experience overall was positive. I needed to return some equipment. There is a sign-in kiosk and you can either enter your information or scan a QR code and do it that way. I received a text within about four minutes telling me that I was next, and I was called immediately after that. The return process was very straightforward, and the staff member was quite friendly.

Terrible service, They don't want to do anything. They didn't give me an answer. They refuse to…read moreattend to you.

I live in Washington State. My 19 year old daughter is traveling through Texas for a business…read moreproject. She broke her phone. I sent her to get the upgrade that we qualified for while she was in Ft. Worth at 1201 Martin Luther King Jr, STE 101 on Jan 26th. The sales lady gave her the wrong phone, a Motorola G Stylus, not the 5g version of the same phone, and did not offer options. The sales lady did not provide a receipt as she didn't know how to load the printer tape. I am writing this just two days later. My daughter was sent to San Antonio, about 300 miles away. She went to a Metro store there, with the new phone and packaging materials. She was told that she could only make the exchange at the Ft. Worth location. It was a $60 difference in price. The state that all sales are final (on the non-existent receipt). I spent hours, on the phone, between corporate stores and "customer care". The best solution that anyone could come up with was for her to buy the correct phone at full retail, and sell hers privately. The customer care is horrible. They won't let to speak to anyone that could help at the corporate level. Worst experience.

Do not buy a phone from any store but this one. They give…read moreyou honest advise about what phone best suits what you want it for. Not to mention the great and friendly service. All Metro stores should be like this one. Thanks again guys!

Was in and out pretty quickly! Staff very helpful and answered my questions quickly!! The employee…read moreby the entrance directed me checkout counter and even helped check out once she noticed I had been waiting for a while!! Big selection in the store and definitely worth the value!

Service was horrible, manager incompetent, workers clueless. Scanned QR code, app said go to online…read morepickup, waited in line to be told I needed to go to customer service/checkout. informed app was not updated. Went to customer support/checkout and was told I needed to go to online pickup. When I talked to manage, he asked me what I expected him to do. I guess incompetence breeds incompetence. Stay away from Best Buy La Cantera!

Terrible customer service at this location . If y'all are thinking about going to cricket stay…read moreclear from this location Rosanna P. And most of the staff have no customer service training. Very rude , ignores paying customers.