This location is in the Ingram Park Mall, so you have to walk a decent way to get to it. If you can park and enter near JCPenney, that would be the fastest. The store is located on the second floor. My experience overall was positive. I needed to return some equipment. There is a sign-in kiosk and you can either enter your information or scan a QR code and do it that way. I received a text within about four minutes telling me that I was next, and I was called immediately after that. The return process was very straightforward, and the staff member was quite friendly. read more

Spectrum - Spectrum is on the upper level by JCPenney. - Internet Service Providers Near Me - San Antonio, Texas

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Terrible service, They don't want to do anything. They didn't give me an answer. They refuse to attend to you.

there's no justifiable reason to keep someone on the phone for almost 30 minutes to cancel a service. that's not ethical business practices and if I call to cancel, how dare you try selling me on MORE products? read more

Spectrum - Internet Service Providers Near Me - San Antonio, Texas

I've used Spectrum internet off and on for several years and for the most part reasonably satisfied. In the past year I've had sporadic service interruptions and decided to switch to GVTC primarily to get fiber optic, lower monthly fee and faster speed (1Gig vs 500 MGB) Cancelling my Spectrum account was a nightmare. I ended up talking to 3 different reps all of which engaged in a canned disconnect interview intended to convince me not to cancel. The first 2 put me on hold for so long that the call eventually dropped and I had to call back. The 3rd ignored my repeated requests that he stop with the endless efforts to change my mind and simply close the account. I spent 45 minutes dealing with this nonsense on a call that should have taken 5. Between the 3 separate calls I wasted an hour and a half listening to the same Sales 101 questions from all 3. It was infuriating! Prior to this experience my opinion of Spectrum was pretty good. Now, not so much. If things don't go well with GVTC I will be hard pressed to return to Spectrum. read more

We were quoted 138 from a guy name Chris and now our bill is 173. I spoke to 4 different people and all they could say was i apologize. I will be disconnecting my services due to being lied to only to make a sale read more

Spectrum's service itself was solid while I had it -- good speeds, reliable connection, and minimal downtime. However, the billing policy left a really bad taste in my mouth. I canceled my service on April 27, but they still charged me for the full billing cycle (April 22 to May 21), with no prorated refund or adjustment. When I contacted customer service to resolve it, I was simply told they "don't prorate." It's incredibly frustrating to pay for 3+ weeks of service I'm not even using. I understand company policy, but that doesn't make it fair to customers. If you're thinking about canceling Spectrum, make sure to time it right -- otherwise, you're paying for nothing. read more

worst place ever. no employees. wait for hours. worst management. no one cares. No place to sit

Where i live in Converse TX, the only internet available is spectrum. I paid 10 dollars less per month for faster internet with ATT. At least once ,twice per week there are these outages. Any time there is bad weather, when you would be home...service outages. Spectrum is hot garbage. read more

Buyer beware!!!! Had Spectrum for several years. The price just kept creeping up and up. To the day I finally said enough is enough. We switched to ATT (not much better, but at this point the lesser of two evils). Called spectrum and said "hey, we are cancelling and what do we need to do?". That was on 9/11. They said just bring the equipment in and you will be good to go. Well I returned the equipment on 9/13. Not a word was said about my billing cycle. Turns out that my billing cycle was on 9/12. They charged me for a full month when I had the equipment less than 24 hours for that month. We have tried to resolve this problem. They are getting rude and telling me that I didn't read the term of service. That is clearly states that they will not prorate your bill for nothing! So now I am being charged off for $111.11. I refuse to pay it. So beware they are snakes!!!! read more

One of the worst customer services I have ever seen. Not do they ignore you they seem to mock you .... Knowing you have to wait.... It's their time not yours.... I am glad we are no longer with them !!! It look like they are timed .... Each customer no matter how fast they finish with them they take the overall min time !!!! read more

I turned in equipment here over 2 years ago. They did not annotate that in their system and they now sent that into collections. Probably chose not to annotate in their system the turned in equipment to spite me for my poor review years back. Spectrum is a criminal "business" conducting fraud and defaming people. I got a surprise bill in collections from them for my equipment that they claim was just never received. read more

Will never do business with them again. Paid them over $500 for nothing while I moved my VoIP service to another provider. They continued charging me for service even after I turned in their equipment. read more

Hello. Internet. Went dark at 600 am spectrum posted notifications. As to when outages would be over. 1130. Am. 330 pm and 530 pm. Over 10 hrs without Internet to research and work. This is the way spectrum provides services to its customers. Outages are ongoing. Always followed by vague descriptive reasons to explain epic fails in paid for services read more

When the steady price increases for basic tv & internet with no special add ons like HBO, reached $174.00 it became unbearable to pay it. We tried negotiating for a lower bill on the phone and in person to no avail. I tried cancelling and putting in in my spouses name to get the new customer special. they would not allow it. Even turning my equipment in person to cancel service garnered no sympathy or offer to keep us. I pay $70.00 Monthly now for Google internet and under $10.00 for Netflix. Bye Felicia! read more

I was in this location on Monday just needed a price on a I 13 when the young male employee was so rude didn't ask for my cell number. Didn't ask for my name and didn't want to help me belligerent worse experience in any wireless store that I've ever gone to will not be back to this location. read more

Would give a no star if optional. Has to be the worst cable and internet ever. Drop signal several times a day. Had them come out soooooo many time it's just not worth the wait time on the phone cause they're not gonna find a problem. Too over price to have these problems read more

Employee : Amanda Location : spectrum in Ingram park mall Came here to pick up some equipment for an extra wifi service in the same home. The woman who "helped" us was extremely rude and unprofessional. She approached us very aggressively asking what were we there for, My aunt was trying to speak to her and she kept cutting her off saying that I had already told her. She did not help us to the best of her ability she's was really rude and I let her know how dissatisfied we were with her service. I respect anyone who respects me. It was at 11am and this woman didn't want to do her job she kept trying to send me to Best Buy? I went to another spectrum and just like that I got my equipment under 5 minutes!!!! & I know she's going to read this, YEAHHH I'm leaving a review on your rude a$$ we didn't deserve the way you approached us if you don't like your job find a new one Lmao talking about 10 plus years in spectrum throwing shade on someone who actually tried to help us. Shame on you AMANDA read more

Spectrum - Internet Service Providers Near Me - San Antonio, Texas

This location s*cks. They take forever just to return equipment, looks like workers don't care about their job they take their time like if there's not people waiting for hours here. read more

I'm sorry to say it but this company sucks. They are quick to take your money and it takes 30+ days for a refund. 1. These guys wanted to charge us a two $50 dollar re-stocking fees for cell phones that could not used for our business. (The phones were new and never used in the box) 2. The customer service sucks. 3. Some of the employees are not knowledgeable. 4. They tried to charge us a fee because they were unable to turn our Spectrum land lines into a mobile lines. We are a small business with two lactations in San Antonio TX and every dime counts for us, so please stop stealing from your customers. read more

Worst internet experience I've ever had. Horrible connection constantly. You receive updates that it was resolved but it really wasn't.

Just disconnected my service from spectrum and they're ripping me off of about $75 dollars because I canceled within half of a month of the billing cycle. After being with them for over 10 years , never late with a payment...paid early for the last year, they do this. Never will forget and every time I see them hocking their trash at stores I'll be sure to make a point of informing anyone they're talking to about how they ripped me off. read more

They say try for 60 days free. Send you crappy Apple boxes that are wortless than don't want to take them back. Ruining your credit. They Lie. If they would of changed the boxes out to something better I would of remained with them. Never again read more

They are the worse at Customer Sevice . I am sitting here and there are 5 employees and ONLY 2 at the registers. Then one of the employees that was in the back. Comes out to tell us that if need to return equipment, to go to UPS. Why ?? When we are already here and have been waiting. Then she goes back to the back room. Still with only 2 employees in the front and 10 people in line. I'm glad I switched, because this is Spetrums customers service in person and on the phone ! It's horrible! read more

horrible don't come to this location . Insanely slow customer service . Who wants to spend there day off waiting hour and half to just exchange some equipment!!? Manager just standing on his phone doing nothing . Like help out a customer dude. Sooooo irritating. read more

Said I wasnt the account holder although my phone number is the only one on the account, said I owed them three more devices on top of the three devices I turned in. Called CS and they said I only had one device to turn in left, was rude to my mother and argumentative about their stance although I was 100% right. Yikes, if you live in the north side of town JVTC is WAYYYY better, fiber with 500 down and 250 up, can spectrum do that at the same price point? Nope. Lady on the Spectrum CS line was nice though. read more

Once you have service for a set duration, if you have a contract or not you can expect (You Will) see increases in the bill every two to three months. after that set period is up. (Read the fine print on your promised price guarantee). Once they start increasing your bill, it will be a constant fight to keep yourself happy with the bill until you cancel your service. If you call to complain or ask about the increased billing, you might get a reduction on the next bill 1 or 2 months later, with no credit on the extra $$ you have been paying for the previous month(s) bills before you called and made it known you were not happy. Again , even if they decrease your bill slightly ,once that occurs (You Will) see the increase again within 1-3 months, just as it was before you called the first time. If you let it go you can expect increase billing on a quarterly basis from then on. If you negotiate right away or 1 month or two years into it, they might reduce the bill a small portion to try to keep you on but the increase billing fight will not be over, it will last for however long you are still a customer, guaranteed. Once you do decide to cancel service, which hopefully, { by this warning/review, you NEVER sign up in the first place} but if you do, there are two other tip's I've learned after getting burned. # (1) Remove or cancel service at least 2-3 days BEFORE your designated monthly service dates starts for a new month. Call and confirm your service has been cancelled 2 days before the new cycle begins. Call at least one time after canceling service and make sure that is the fact that they have it down "as being cancelled". Get a reference number and an email confirm, confirm confirm ! Your billing cycle day starts at 12am of that day indicated on your bill. If you cancel after 12am be it only 1 hour ,1 day, 2 days into the next cycle, regardless ( You Will) be paying a full months bill for not cancelling before your service period begins. It's not going to be prorated or a partial bill ,it is charged in full, no negotiation. Good Luck with your attempt to discuss that with Spectrum. Don't be surprised if the last bill is higher after you cancel. # (2), If Possible, return the equipment to a Spectrum store. If you return direct to the store , you will receive a receipt that day for all of the equipment that you returned, and the store techs should have that information entered into the system quick. If you return by boxed mail , good luck with your additional Spectrum quest of working out the additional missing/ non returned equipment bills . Maybe they will believe your story and not add the cost of all of that $$$$ equipment to your last bill. You know , that Bill that is for an additional month of service that you never used because you cancelled service the day of or 1 day into the next month service month. I hope the time that I have taken to post about my wonderful Spectrum experience may detour as many customers as possible away from Spectrum. I utilized Spectrum for 2.5 years and never missed a payment I was charged extreme for services I never utilized (canceling on the day of new billing cycle) and placed into collections by this wonderful business. The Spectrum Business Mission Statement " Spectrum , We Care About Getting Our Customers". I encourage you to read the multitude of SPECTRUM reviews on this and other sites to see it is not just myself posting a not so wonderful review of this Charter communications / SPECTRUM customer review rate. If I could rate lower then 1 somehow, I definitely would. i am sure by reading other posted reviews BY EX Spectrum customers that they would like to have that as an option! It's as low as I can go. A negative or below Zero rate would be a good patent based upon charter communications customer care and service. If applied for and granted I would patent it " The Charter Spectrum review rate " Thank You Spectrum Another True Ex Customer. read more

I'm a very unsatisfied customer of spectrum the internet is constantly dropping after so many times trying to fix it I'm planning to cancel my service read more

The wait time just to turn in equipment is horrible. If this company knows how busy they get they should hire more employees or have some one designated for different situations. Took about 40 minutes just to be seen & turn in equipment. In addition we are being charged $200+ & when we asked for help on this situation the employee did not know why we were being charged that or how to drop the charges. In addition they would not be take our equipment. Do not recommend this place. read more

Actually the worst service I have ever seen in my life. The reviews here are not joking. My brother and I arrived just to RETURN an already packed, labeled, and ready to ship box that contained our old router and modem and it took almost an HOUR to get called up. If you absolutely INSIST on going to this location, make a reservation because you will be waiting an absurd amount of time. There were 15 names lined up in the queue and only two employees. Each guest was already taking well over 30 minutes to be handled. Patricia, one of the employees was extremely unprofessional this day. Most likely she was overwhelmed with the sheer number of customers that she took off and stated that she was going on "lunch break" leaving just her sole coworker behind to fend for himself. An array of disgruntled "boo's" and "huuuuuh" erupted from the room as she left through the employee back entrance. She must have realized they were all directed towards her actions, because she came back after three minutes to begin handling guests again. All we had was a simple box to return. If you're looking to return your modem or router, don't do it here. You're better of getting it returned via UPS because that's exactly what they'll tell you here. What's the point of even offering the service of package returns to Spectrum if you're going to make a deal and hassle out of it? The entire time, Patricia made it a point to tell customers that they will be "phasing out" taking back modems and routers. Ok? That's not what your website says. If the service is still intact, your establishment needs to honor that service. Quite literally the worst hour we have spent here. I repeat: do not waste your time here. Go to another Spectrum, or UPS for shipping your items. They do not care about customer service here in the slightest. read more

I wish I could give no stars , this place is horrible. Employees stand behind a computer doing nothing while the places fills up with 21 plus people needing help . The worst part is that this seems like another day at work for them . This place should shut down or get new management, SPECTRUM as a company looks like so much trash because of this place. THE CORP should get involved. read more

Switching to Spectrum was the worse mistake we made in our lives. We switched to Spectrum for every single service we have. We have auto debit so they get their money timely every month. Our payments are set up on direct deposit. We have never been late on a payment because they take it straight from our bank account. We just called to add another cell phone line and purchase a new iPhone 12 ProMax went through the whole shabang. Once it was time to pay, we were told they could not process the transaction. After holding on for 10 minutes a representative came back with his supervisor and said that because our payment is DUE TOMORROW...NOT TODAY...NOT LATE...AUTOMATIC DEBIT they can't process a transaction with a bill due. A damned bill is always due, everyday for service. Again, not late. So if your bill is due on the first of the month and on the 30th of the previous month the vendor decides not to transact with you due to as they said "We have generated a bill and once we have generated a bill we can't transact until it is paid regardless of due date". What the hell is that. We are going carrier shopping right now. We are through with Spectrum. The broke into the market making themselves look real good but when the onion layers are pulled back they are full of it. read more

Wow. This is one shady business. Had internet at my daughter's apartment. Cancelled the service in early December 2020 and returned the equipment according to their directions by UPS in less than two weeks. Have receipt with equipment serial numbers and more importantly a tracking number. Tracking shows equipment received by Spectrum on the day after it was shipped. GUESS WHAT?! Spectrum called me a couple of days ago and claimed they didn't get the equipment! Wow! They waited just long enough to hope I'd lost or discarded the receipt. This is very unscrupulous. What a con. Watch your account and keep all your receipts. I'm going to switch to ATT. I don't care if it costs more. I'll take my chances elsewhere. read more

Spectrum su**ks First their automated system is so glitchy it is impossible to use right now. Cannot get the help I need via chat, finally able to requests a call back. I am disconnecting my internet and I have made up my mind but want to keep my cable, I was told I couldn't keep my cable without their internet- I stream your cable so why wouldn't I be able to continue to stream your cable if I'm paying for it despite who my internet provider is!? Now canceling all services. Buffering, buffering buffering byyye read more

I called the customer service line to report a wreck less technician driving. Tried to push me off the road-not to forget I had my two children in the car! Customer service transferred me 4 times. I gave my concern and I receive "thank you". That's it?! WOW. I will NEVER use this company! read more

Was buying a phone. Guy told me 250, so I gave him the okay to charge me. Then I saw my bank notification say 377. Why lie to get my money? Also, I still haven't seen the money refunded after I said no. I don't even have the device and they're still keeping the whole 377$. I'm not going to go through this anymore with you guys, I'm calling the police if it's not returned since you're stealing my money. Misleading and liars, this goes for the whole store. read more

They really just won't the money don't care about the customer at all. They charge for service call even if you connected your own service by yourself but service guy had to connect something outside. I asked him will I be charged he told me no ! Cancel cable 30 days bf and still was charged the bill. Then they will make you sound like you confuse but they don't communicate correctly with actual service charge !!!!! Be aware !!!! read more

this is the worst customer service i've ever seen! i am still waiting just to pay the bill for over an hr! this is just ridiculous and they have the nerve to charge you if you choose pay over the phone !!! dont ever get this product ever!!!! read more

New customer and very disappointed. Worst experience I've ever encountered. Miscommunication during initial service sign up. The package was not explained and I was set up with services I didn't ask for. Equipment that was shipped arrived incomplete and was on the phone with a rep for almost 2 hrs trying to clarify errors and arrange a tech to bring missing equipment. As if that wasn't a nightmare enough 11 days of active service, I received a bill for 2 months of services. I called to verify if charges were correct and explained I was not rendered services for 2 months but only 11 days due to missing equipment and physical line not being connected. Spectrum billing Dept said they had policies if services had not been connected or activated and If equipment was shipped( incomplete or not) there was nothing they could do. Looks like I'm going back to my old service provider and will gladly pay more for competence and good customer service. read more