I'm so glad I found this this place! They fixed my iPhone 5s within an hour, and had a very…read morefriendly and helpful staff. I was expecting the cost to be much higher so I was pleasantly surprised when the bill came in at a very reasonable rate. Very happy with their service and would highly recommend!

From the owner: We offer major carrier replacement cellphones and accessories at an affordable price. We…read morespecialize in iPhone repairs with the fastest turn around time and best prices in town. We offer a worry free warranty with all of our repair services.

Monique is amazing! She solved in minutes an issue i had been having on my Verizon billing in…read moreminutes! Great customer service and I appreciate it very much to have a person face to face that is willing to help. Thank you!

Had tremendous help from Sol and Patrick. The store was busy with people making purchases and they…read moretook the time to assist my technical problem that I brought on myself. They were extremely knowledgeable and patient. Really appreciate the great service!

Zero stars should really be an option - especially for companies like T-Mobile. They provide…read morehorrible service, horrible coverage, and they hold you hostage when you try to transfer to another carrier. I have been trying to transfer my elderly mother's phone to a different carrier for 4 days now. She lives by herself and without her phone she has no way to contact anyone in case of an emergency. I attempted to transfer her service on 4/17. I followed all the steps, got a transfer pin from T-moble, even paid the bogus $87.59 balance they said was still on the phone (even though the phone was paid in full when it was purchased). On 4/17 I was told the transfer was blocked because the esim was lock. So I called t-mobile and requested it be unlocked. They said it would take 72 hours. that's 72 hours my mother is without a phone and the ability to contact anyone or anyone to contact her. I called T-moble on Monday 4/20 to request the status of the unlock and it was as if I was starting from complete scratch. I am convinced this is the worst run (at least from a support perspective) company around. DO NOT - WHATEVER YOU DO - DO BUSINESS T-MOBILE. And don't waste your time thinking you'll go into the store and get any better service. The heavy set troll that works in the room behind the showroom if absolutely useless and will say anything. Everything they said about my business account was false.

I got a new phone yesterday, and when I was asked about adding the protection plan onto my account…read moreI declined it. However I got a text this morning saying that the protection was added to my account. Since this is a 3rd party retailer they make commission off of add ons onto the account so they just added the protection so they could make extra money. This is a terrible way of doing business.

Beau was awesome. I was TAD here from Pendleton and managed to break my phone. I thought I was…read moregoing to have to buy a new phone but luckily was told to talk to these guys first. They repaired my phone same day and for a whole lot less than a new phone would have cost. Also nice to know I'm supporting a veteran owned business. Highly recommend these guys for any repair needs!

If you have anything further to say about me and my integrity. Respond. I was in your store...they…read morereplaced my phone with the wrong coloredscreen..my phone is two toned. Yes I said ok!! because the Tech said it would be another day or two to get the proper replacement. I use my phone for WORK!!!!!!! I couldn't leave for you to fix the mistake I had to pay for...then ontop of all that be called a liar. Tell Beau he can look up through his paperwork and find cracked screens on said day ....and start to calling...Yall had to call me to come pick up the mistake...You dont think I'll post my num,ber for the public....? crazy..You messed up take accountablity...its ok..but NOT ok to tell a paying customer they lied!!!!

The staff at this location are unable and uninterested in do even the simplest task. I just wanted…read moreto update my billing info. I tried to do it online and got a message that I would need to do that at my local At&T store. They told me to do it online. I showed the response that I got to him and he said that he couldn't help me. Why is the store there?

I am very disappointed in AT&T. I have been a customer since 1973...yes, first with a wall phone…read moreuntil today with a smart phone. I went into the store May 28th to get their deal for a free S21 by trading in my S9. The young man (Wilson) who waited on me was very nice and looked to see if I qualified. Yes, I was...so he set me up. I left pretty satisfied (a bit disappointed you don't get anything with the phone nowadays like a charger). The next month my bill was high. I went into AT&T to find out why. I was told my old phone probably didn't arrive there yet. The next month I received a credit but after investigating I found I was given $95 for my S9 (which was running just fine when I turned it in). I could also see I was on the plan to pay for my "free" phone. Went into AT&T again. Jamila who waited on me discovered the problem. Apparently to get the free phone I needed to have unlimited data. We have the plan with 4 gigs. She realized I wasn't told this information and said she would see what she could do to get me my free phone. After not hearing back from her I jumped online and chatted with Antony B. He assured me this would get corrected. He put in for an emergency case. Today I received a call from AT& T and Kelly told me yes..it was their fault but now that it was in the system there was nothing they could do. I could either pay the monthly cost for the new phone or sign up for unlimited data which we don't need and it would cost me more than the monthly cost of the new phone! I am very unhappy. I am going on a trip next week but when I get home I plan to go talk to Verizon to see if they can help me. An update to my experience. I received a call this morning from Frank who works at AT&T in GA. After reviewing my experience he told me I would be receiving a credit for the price of the phone! Wonderful news. Looks like AT&T does care about their customers! Thanks AT& T for listening and taking care of the problem.

This is probably one of the best places to go and get your device fixed. The staff was very…read morefriendly and walked me through everything they did. The wait was not long and the price was the best price in New Bern. I went and got my phone fixed and it looks brand new. I request this place out of any you will find in New Bern. They are affordable with friendly staff and nice computer equipment as well for all the PC gamers out there.

From the owner: We strive to provide an honest and trustworthy atmosphere in which our customers can feel…read morecomfortable. We will always talk with you in depth about your computer needs and promise that you will not find a more personalized computer and smartphone repair service anywhere else in New Bern. Our technicians are friendly and fully qualified. Here at Bear Tech Solutions, we like to stay ahead of the technology curve and you will not find a more precise and knowledgeable staff anywhere else. Unlike other computer stores we aim to provide a personal and comfortable experience in which our technicians will talk with you in plain English and not in confusing technical jargon. We want you to be happy with our service and we ensure that every customer leaves satisfied. Stop by and come say hello to our team!

My husband and I had a Wonderful experience changing to US Cellular, Keenan Johnson & The…read moreSupervisor Kyle Swinson were both Professional assets to this company....Keenan Johnson was very thorough and patient, helped us with any questions or problems we had changing from one carrier that we weren't happy with. He helped make sure our phones were working properly and to get my husbands Apple Watch on track and music going on his phone, we even got free upgrades....I got my favorite color Lavender and my husband got Black.....The next day (Manager) Kyle Swinson followed up with a phone call since Keenan was off to make sure our Landline was going through. Both of these young men are an asset to this Company. Thank You so much for your help

What happened to customer service with a smile. I've been a UScellular customer for 20 years and…read moresadly the customer service doesn't exist anymore. I know it's a wide spread problem but seriously people it takes as much energy to be happy and polite as it does to be rude and disengaged. Treat your customers like they are paying your salary.... Because they are !