I went to T-Mobile very upset about my bill. I was greeted by Augie, he was a customer service rep…read more And I must say, Augie, is the absolute best. If I could. I would recommend this young man for a raise. His customer service was impressive. Very professional, knowledgeable, patient, kind, supportive and he went above and beyond to assist me and my two daughters. If this message can make it to corporate and his manager. Please give Augie an employee recognition for an impeccable customer service. Thank you Augie,

10/10 go and see Tayler. He was super helpful. After a terrible experience at the other location I…read moream glad I didn't give up and decided to visit.

Priscilla was awesome!!! I had great customer service at the AT&T in Manteca. She was very…read morepersonable and answered all questions and concerns I had.

I called to ask about phones for my kids for the holidays as I'm talking the manager hung on me and…read moreI called back and told her that was very rude & she said I already answered your question, but since when do managers hang up on customers mid conversation and not ask would you like to buy the phones or is there anything I can help you with? Then I asked for her name and said her name was Stella but I looked up on the website and the store managers name is Ileina. She was very unprofessional

Theres absolutely no customer service staffing for electronics. They have everything behind glass…read moreand I came in to buy a pair of headphones and probably 15 to 20 target employees passed me in an hour doing online car orders and didn't bother to send anyone to electronics to sell me a pair of beats that I fully intended to buy. I needed a rice cooker and some 50 cent tumblers so I grabbed those and left but if your gonna have everything behind glass you ought to have people to open the stuff or just become an online retailer. Dont try to trick people to come into brick and mortar when your just an online retailer.

I tried to prepay in cash after Metro sends me a reminder text to do so within 6 days when my…read moreservice would be up but both Metros in Manteca say they cannot do that as if it was only possible the before day or the day of. I've never had this problem at any other Metro including the previous Metros management in the same locations. locations 1178 E Yosemite Avenue, Manteca, CA 95336 & 1166 N Main St, Manteca, CA 95336 . I can also pay for an extra month at others. I also find it odd that they send you a text with a code to give them a confirmation but what if someone else was paying for me or I was paying for someone else. I don't know if they understand that this is a prepaid service and not a bill.. also can you cut out all the small talk & wasting time when you have others waiting in line to receservice and people walking out from getting tired of waiting. It's like the business model is designed around not making money because people are almost forced to take their business elsewhere.

Had a great experience purchasing my new phone at AT&T⁠. The staff was friendly, knowledgeable,…read moreand made the upgrade process quick and easy. They answered all my questions, helped transfer my data, and made sure everything was set up before I left. Excellent customer service and a hassle-free experience! Thank you Kirsten !

I visited the AT&T store in Manteca, California with my wife to upgrade our phones. Unfortunately,…read morethe customer service was very disappointing. There was only one employee working, and she was helping another customer when we arrived. We waited for almost 15 minutes, and another customer arrived and waited around 5-6 minutes as well. During that time, the employee never greeted us, acknowledged us, or let us know how long the wait would be. There was no communication at all. After waiting, we ended up leaving without receiving any service. Very poor customer service experience.

sandra and esmeralda was very helpful great service they take their time and explain very well And…read morethey pick up the phone every time I call. I was there for the first time and the service was great. I ended up spending almost $1600 Dollars excellent workers

Associate JESENIA ABIGAIL H behaved inappropriately towards a client while setting up new service,…read moreshe made advances at male client and provided her personal contact number while working on company time. Seaming that she was quick to exchange personal info with male costumer assuming it is a common action in this store from this associate further complaint will be pursued for inappropriate manner and unprofessional demeanor.

Great place do go get a new phone. People are helpful and knowledgeable. Ashlee was a great help…read moregetting everything done. The only problem I did find out after getting my phone is they charge $40 setup for success Which Ashlee did not tell me about the fee, I find this unprofessional and sneaky. So they are getting a paycheck plus I have to give them a $40 tip omg!!

I would give this location no stars if possible. I switched over from AT&T for a "cheaper" monthly…read moredue and "better" wireless service/connection. My service with Verizon is NOT better than AT&T. In fact, I find simple apps like weather & maps taking forever to load when I never had this problem before with AT&T. I was paying less than $230 at AT&T with unlimited data and talk for 6 lines. No problems whatsoever. I only left for a cheaper due. BIG MISTAKE. These guys have been charging me nearly $600 a month. I've been with them for nearly 4 months and I still don't have a realistic average monthly bill. The staff is not helpful and dishonest. I was made false promises, misinformed and scammed. When I bring to their attention what I was promised and what's actually happening they tell me "we didn't know either, Verizon corporate didn't tell us." "Our old manager quit and I'm still learning." A bunch of lame excuses with no accountability. My advise is stay away, at least from this location. Go to a legit Verizon store vs an "authorized retailer." Very incompetent staff and horrible customer service. The only deal they came through on was a free wireless charger, contingent on me leaving them a good review on Yelp. Truly shows their desperation to make a profit.

They overcharge you big time and the customer service is horrible. I never get my credits promised…read moreto me, don't waste your time!

Verizon does NOT value it's long term customers. So, I guess I should be saying "Thank You,…read moreVerizon, for not valuing me as a Valued, Long-Time, Loyal Customer. I went across the street to TMobile and got treated as a Valued Customer should be treated." Loyal customer for over 20 years, never got anything for free from Verizon. My iphone gave out and I went in to see what kind of LOVE Verizon has for it's LOYAL LONG-TERM CUSTOMERS. First Customer Service Rep had me walking out with just having to pay the sales tax on a new iPhone 15. Got stuck on transferring data and had to get the boss. I explained to the "boss" Simon, that I was a long time customer and my phone broke. I wanted a free phone (just like a new customer would get) for my over 20 years of Customer Loyalty. He told me he was "The Boss", he said how things went around there and that shouldn't be a problem, he just needed to look at something. He looked at a few things, then he stopped looking and tried to sell my their internet, then he tried to get me to apply for the Credit Card - which I did because it was going to make paying my bill easier (To be honest, I felt like the quicker I said yes to him, the quicker we could get back to processing my transaction). Once he got all of that taken care of, he went to review my prospective purchase and told me that "No, the plans we have cost "X". I said "No, your employee told me all I was going to pay was the sales tax." He said "No, our plans... blah blah blah." He called the other employee over, who apologized and said he made a mistake. That I would have to pay for the phone after all. So much for "Customer Loyalty". The "deals" are just for new customers, to get them in the door. Us long time, loyal customers aren't worthy of a good deal now and then. Especially after being with Verizon for over 20 years. I took my phone back, went across the street to TMobile. I got a brand new iPhone 15, the phone case, wall adapter for charging AND an Apple Watch (ALL FOR FREE), along with free Netflix and Apple TV. I also didn't get charged a fee to import my phone data onto the new phone. When I walked out of there, my phone and my apple watch were both completely ready to use.

David and all the staff here have been super helpful and great at their customer service. Team…read moreplayer environment as everyone helped one another out. Chill atmosphere and no pressure sales tactic. I like it so much here I came 3 days here for phones and accessories . That says something and I am not from this area. East front store parking. Clean store and close to all your favorite food staples like Dutch bros coffee raising canes chic filet and a handful of other favorite joints

First off, WORST T-Mobile store I have ever been to in California. The woman who helped us was…read moremaking it difficult to do anything. The woman who had the highlights in her hair was refusing the help us when we clearly explained our situation. They had said that we had to place an order on the app but it had to be a T-mobile phone (even tho the app wouldn't know the difference) and we COULD NOT buy it just in store. She then speaks Spanish when we said we had done this before and question why she is not helping us because it is unfair to be treated with such unwelcoming attitude as we see that the other customers in the store were being helped WITH the STORE TABLETS to purchase devices. She proceeded to talk over us when we were saying that we had wanted to purchase a phone in which if we didn't need the phone immediately we would have just left but we were stuck with one of the worst employees at the store in which everyone there knew since it was made clear that they did not like her due to how rude and inconsiderate she is. In the end she wouldn't let us set up the phone there through the wifi after we had just bought it and made us leave. The whole environment was very hostile and unwelcoming. I usually do not write reviews but this experience was just so ridiculously bad that I had to write all of this. (Would put 1 star but IYKYK). OVERALL RATING OF THE WHOLE STORE AND THAT ONE WOMAN WITH THE HORRIBLE HIGHLIGHTS 0/10000 SINCE THEY WANTED TO TREAT US LIKE TRASH! --P.S IF YOU WANT TO PURCHASE FROM T MOBILE BUY FROM THE OTHER STORE!! THEY WILL BE NICE TO YOU!!-- Thank you and I will not be coming again.