I came to this business to get my I-phone 13 fixed. My phone was not charging. John assisted me, in…read more giving me opinions in how to troubleshoot my phone charging issue. He showed me that it was my charging cable! I bought the charging cable and got a new phone case too (got a discount on case!). John was professional, knowledgeable and friendly. This place will for sure be our go to for our future electronics repairs.

I brought my device in to have the LCD screen replaced due to a crack. When I received the iPad…read moreback, I immediately noticed that the front-facing camera was not properly aligned which I thought was weird because replacing the screen, you don't need to mess with the camera and there was visible dust trapped between the LCD and the touchscreen. I brought this to his attention, he attempted to fix the issue however after the first adjustment, the camera was still not correctly positioned, and there were smudges on the LCD screen. Then he made a second attempt, but the camera remains misaligned and there is still dust visible inside the display. This is not the level of quality I expected from a professional repair shop. The device was returned to me in a condition that is still not properly repaired.

If I could give 6 stars, I would…read more So, I recently bought a Nintendo Switch 2, in which I needed to put a screen protector on it. Me being the person with butterfingers in the family, I have no business trying to do something like this. I had bought a 3rd party tempered glass screen protector from Amazon, and I was weary even with the easy application tray it came with. I found ALX through Yelp. I saw the great reviews, so I decided to give them a call. I spoke with Alex, who asked me a few questions about the screen protector-- and said to bring it in, and they would do it for free. I was shocked to hear "for free", and immediately took them up on it. I was helped by Tommy when I went in, who was super friendly as I explained the screen protector situation. The whole experience took less than 5 minutes. The screen protector was on-- and it looked perfect. HUGE sigh of relief. He said that if anything happened to the screen protector, I could bring in the 2nd screen protector it came with and they would reapply it again. I will absolutely come back for any other repair needs with my devices! Amazing job, Alex and Tommy!

I was referred to this place by a friend and they took care of two devices for my husband and I…read more Reasonable pricing and fast service. Will be back

Theres absolutely no customer service staffing for electronics. They have everything behind glass…read moreand I came in to buy a pair of headphones and probably 15 to 20 target employees passed me in an hour doing online car orders and didn't bother to send anyone to electronics to sell me a pair of beats that I fully intended to buy. I needed a rice cooker and some 50 cent tumblers so I grabbed those and left but if your gonna have everything behind glass you ought to have people to open the stuff or just become an online retailer. Dont try to trick people to come into brick and mortar when your just an online retailer.

I tried to prepay in cash after Metro sends me a reminder text to do so within 6 days when my…read moreservice would be up but both Metros in Manteca say they cannot do that as if it was only possible the before day or the day of. I've never had this problem at any other Metro including the previous Metros management in the same locations. locations 1178 E Yosemite Avenue, Manteca, CA 95336 & 1166 N Main St, Manteca, CA 95336 . I can also pay for an extra month at others. I also find it odd that they send you a text with a code to give them a confirmation but what if someone else was paying for me or I was paying for someone else. I don't know if they understand that this is a prepaid service and not a bill.. also can you cut out all the small talk & wasting time when you have others waiting in line to receservice and people walking out from getting tired of waiting. It's like the business model is designed around not making money because people are almost forced to take their business elsewhere.

A 3-hour hold for Customer Service is not good. Additional staff is needed if "your call is…read moreimportant to us."

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Manteca, CA. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

10/10 go and see Tayler. He was super helpful. After a terrible experience at the other location I…read moream glad I didn't give up and decided to visit.

I like their customer service at this location. TMobile has great rewards on Tuesdays.read more

Overall, I had a pretty good experience with RepairALL. My computer went to sleep one day and then…read morenever woke back up. Being short on time, and patience, to figure it out myself I decided to reach out and RepairALL was quick to offer their services. The good - They offered a free diagnostic and there was no wait time for me to bring in my PC. They had friendly and helpful staff. Their building was easy to locate and their fees were reasonable. Areas for improvement - It took a while for them to properly diagnose and repair my PC. Thankfully, I was not in a rush as I was traveling for work and had a backup PC to meet my needs. If one was in a hurry to get their PC back due to having no other options, I could see where a customer might get upset or impatient. I, personally, am not knocking them down on my review for this as it was not an urgent matter for me and I told them so. It's possible the lengthier timeline for me was due to the fact that I told them it was no rush. I would rather them take their time and do it right than a shoddy rush job. Overall, they did a solid job repairing my PC (typing my review from it right now) and really the only thing I'd suggest for improvement is maybe more proactive communication with the customer. I had to call in for status updates until the PC was fixed and ready for pickup at which point they sent me a text to let me know. I think a few more texts just letting the customer what's going on would likely improve the overall customer experience. I would bring my device(s) back to RepairALL since they repaired my PC and were friendly. If they improve on those little things it could easily be a 5-star experience.

The yelp messaging system used did not give accurate quote and was incorrect on saying the store…read moredoes a free diagnostic. The store associate did not seem to care about this and said "yeah we've had issues with the message system." If the system doesn't work or gives wrong info don't use it because I wasted my time and gas to come to your Modesto location. If the system you use gives a quote and offers service this should be honored at some level.

Been a customer for about two years now, these are the best folks…read moreI've met thus far in this town. they set the model for what all businesses should aspire to,....customer service is second to none. they've made a customer for life out of me,...and i cant think of another business out here that i would rather throw my money at than CITY CELL WIRELESS!!!

The City Cell staff is very knowledgeable and helpful. Pricing for products and services is…read more competitive and in many cases better than other stores. Eddie, my "go to guy" is efficient and effective in identifying the problems and provides quotes and oftentimes secures the customer approval prior to work commecing. The store offers many different types and brands of phones, both new and older models, stocks a broad range of phone peripherals and offers many plans. For the musical enthusiasts, I enjoy that City Cel carries many brands of speakers and karaoke machines that are discounted for my business. I highly recommend City Cel as your first choice in anything related to phones and other miscellaneous items.

They overcharge you big time and the customer service is horrible. I never get my credits promised…read moreto me, don't waste your time!

Verizon does NOT value it's long term customers. So, I guess I should be saying "Thank You,…read moreVerizon, for not valuing me as a Valued, Long-Time, Loyal Customer. I went across the street to TMobile and got treated as a Valued Customer should be treated." Loyal customer for over 20 years, never got anything for free from Verizon. My iphone gave out and I went in to see what kind of LOVE Verizon has for it's LOYAL LONG-TERM CUSTOMERS. First Customer Service Rep had me walking out with just having to pay the sales tax on a new iPhone 15. Got stuck on transferring data and had to get the boss. I explained to the "boss" Simon, that I was a long time customer and my phone broke. I wanted a free phone (just like a new customer would get) for my over 20 years of Customer Loyalty. He told me he was "The Boss", he said how things went around there and that shouldn't be a problem, he just needed to look at something. He looked at a few things, then he stopped looking and tried to sell my their internet, then he tried to get me to apply for the Credit Card - which I did because it was going to make paying my bill easier (To be honest, I felt like the quicker I said yes to him, the quicker we could get back to processing my transaction). Once he got all of that taken care of, he went to review my prospective purchase and told me that "No, the plans we have cost "X". I said "No, your employee told me all I was going to pay was the sales tax." He said "No, our plans... blah blah blah." He called the other employee over, who apologized and said he made a mistake. That I would have to pay for the phone after all. So much for "Customer Loyalty". The "deals" are just for new customers, to get them in the door. Us long time, loyal customers aren't worthy of a good deal now and then. Especially after being with Verizon for over 20 years. I took my phone back, went across the street to TMobile. I got a brand new iPhone 15, the phone case, wall adapter for charging AND an Apple Watch (ALL FOR FREE), along with free Netflix and Apple TV. I also didn't get charged a fee to import my phone data onto the new phone. When I walked out of there, my phone and my apple watch were both completely ready to use.