I went to fix my iphone before my twins were born and I was impressed by attention and service that…read moreI had recieved...that was in 2019; I went to fix my screen and charger port on my gen 5 iPad a month ago and they said that my motherboard was fried...I challenged it and it was not fried so they "fixed the screen" and put a protective layer on it for free....I removed my protective layer screen because it looked like dust particles were trapped underneath it but they were not!...they are trapped underneath of the newly installed screen. I love the family business concept but the people they have working for them right now are there just to cash in vs what it used to be about-customer service ‍

This is only place I will take my iPhone for repairs! Their service is excellent and so quick- and…read morecheapest I've come across. Ask for Sean, he will get you the best deal!!

249 for a ipad screen repair from a third party is ridiculous when Apple charges the same priceread more

Phone repair pro always provides the best phone repair, whether it's replacing a cracked screen,…read morereplacing a battery or just replacing a screen protector. You can always count on the best customer service and a great team.

Barbara and Bree (I think that is the girl from Quitman's name) went above and beyond to help me…read morewith a phone I bought online from Verizon. They literally spent hours fixing this and that!!! They are all professional, kind, friendly and just awesome!!!! Then I wanted to buy iPads but my back went out. Barbara to the rescue she did everything over the phone to keep me from having to wait there!!!!!!! Tim is also helpful and friendly!!!!

Terrible experience. Anxious to get us locked into a contract but weren't willing to solve their…read moremistakes once made.

I love this store. The employees are so friendly and helpful. I'm semi-tech inept and they are…read morealways so patient with the gaps in my understanding and are able to explain things in layman's terms. As long as I'm in Tyler I'll keep coming to this location. Keep it up, y'all!

This place was awesome. The customer service was cheerful, helpful and satisfied all of my…read morecustomer needs without a hiccup. It shows when people enjoy or feel valued working for a company. It SHOWS! Thanks ATT!

Walked in. No employees indication of that fact. Lethargic. Typing on screens while customer waits…read morefor :20 minutes. Never asked anything. I just walked out. On to the competition.

Everything went well Very helpful…read more Happy with my purchase My wife said she loves her phone

Do not . they messed up my friends phone completely. terrible service. took forever to get it back…read more and bad communication I would strongly recommended going somewhere else.

Amazing service! Highly recommended... this shop is the go to place for all your device repair…read moreneeds. Efficient, fast and reasonably priced what else can you ask for. Come to Prado's repair!

Did a great job fixing the charging port on my old android. Replaced it in 30 minutes. Awesome job!read more

I have never left a bad review before, but I am leaving one now. I took my iPad in on Thursday…read moremorning to get the charging port replaced. They told me it would be a few days because they had to order the part. No problem. On Saturday, I receive a voice mail from them telling me that my iPad was ready. I went on Monday morning to pick it up, and they told me that they were just starting to work on it. I told them about the voice message, and they denied it even though it came from their phone number. So, I had driven 30 miles for nothing. They said it should be ready the next day (Tuesday) and they would call me. I didn't hear from them on Tuesday, so I called them on Wednesday. They said they were not quite finished and would call me that afternoon. On Thursday, I called and they said they were working on it and would be finished by 6 that evening. I told him that I was coming to Tyler on Friday morning so I would get it then. He said he would call when he was done. On Friday, I still hadn't heard from them, so I called them again. He said to give him an hour. I told him that I felt like I was getting the run around because for three days, they had told me it would be done. He said he would call me personally within the hour. I got a call a couple of hours later telling me it was ready for pickup. I drove to Tyler and they handed me my iPad. The glass was filthy and scratched. When I told him it was scratched, he snatched it out of my hand and squirted a cleaner on it. He handed it back to me. It was clean but was still scratched. I told him that it had deep scratches on the glass that were not there when I brought it in. He said that they didn't do it. I told him that the iPad had been in a case since I bought it and was in perfect condition when I brought it in. Nevertheless, I paid and told them I was not happy. I got my iPad and left. Before I could get in my car, he came running out to tell me that the case I had probably didn't protect the glass. I happened to have my case in my car. I showed him that it was a waterproof case and totally covered my iPad. He kind of looked shocked and said that the only thing they could do was put a tempered glass on it. I declined and left. In my opinion, they aren't trustworthy and are rude.

Looks good nice staff.... great!! Will be coming back. Staff wearing mask and nice good customer…read moreservice

EXTREMELY DISSAPPOINTING!!! Cricket says when you sign up as a new customer you get a free 5G…read morephone. So hubby and I went into the Tyler Texas store on October 19, 2022. We were told FREE 5G phones for signing up as new customer. And of course, out of stock. Not options provided for us. We reluctantly signed up WITHOUT being provided NEW PHONES. Low and behold, my phone started to not work the following week. I returned and was told since I am now a NEW CUSTOMER; NO FREE PHONE. I called customer service 800-274-2538 on November 11. I was told by Jay that within a week I should be approved of a $200 credit toward a new phone. Jay would call me in one week. No call. Today 11/21/22; talked to two supervisors; Jeremy and Roumelle. There was no previous information regarding conversation with Jay; nor would they honor a $200 credit toward a new cell phone through CRICKET. So I stated then this is FALSE ADVERTISING! They just stated Cricket cannot provide what is not in stock nor honor us being new customers!!!!! SHAME!!!