They didn't offer us some benefits that another store automatically included w/o paying extra! They…read moretalk the talk, but a lot of it is just schmooz!

The worst company to have i call to ask why im being charged a late fee and i was asking why i was…read morecharged extra $7.00 and was told why im mad for got called a nigger and real disrespectful with me about my bill I've been a customer for over 8yrs and to be treated like this is ridiculous and you just lost a customer I'll take my money somewhere to where I'm respected and could be understood

I knew from the start, logically if I wasn't 100% certain of handling a phone transfer I should…read morehave came here. Regardless, of my attempts I still ended up here because I could always rely on the expert that possibly awaits me. That expert is Raffi, whom I approach as the other employees were already engaged with other guests. She greeted me and immediately took care of my issue efficiently with her knowledge. Raffi also answered my follow up questions and I left the store fully satisfied with her excellent service.

We had just signed with DIRECTV and they offered us a great deal if we also changed our cell…read moreservice to AT&T. Free iPhone 7 and a Free iPad for $10. We also bought one iPhone 7, all of these with unlimited Lte service. Sounds great, it was until we found out that we were lied to!!!! They told us that there was there was NO ACTIVATION FEES and We also declined the insurance!!!! Believe it or not our online bill was ready the next day. Guess what, ALL 3 HAD ACTIVATION FEES AND THE IPADS DATA WAS NOT $10 A MONTH BUT $40, AS PROMISED!!!! It gets even worse! We were also charged for the insurance on each of these products of $7.99. It took 2 different days on the phone with customer service to fix the lies and fraud we went through with this dealer. The first day I spent 5 hour with customer service telling them what had happened to me, with 4 different supervisors. 4 because they hung up on me 3 different times after being put on hold for hours at a time. Finally they agreed to wave the charges and promised to credit my bill. So I went to check my new bill online 3 days later like they said to do and guess what? The same bill no change!!! So I had to start over all again. This time I called in told to tell them what I was going through and they said they had my records from the previous calls and said the would transfer me to a supervisor to fix the problem. They transferred me not to a supervisor but to the cancellation department. Maybe GOD was giving me a chance to end this experience. But I called back again!!! Finally I got a supervisor told them what I been dealing with and they again promised that they finally fixed the fraud. But here the coup de grace to the back of my head, they said since my bill has already been processed they can't credit my bill until the next billing cycle. Now I understand where AT&T got all that money to buy DirecTV!!!! This may be the only yelp posting that I could ask for maybe a negative one or two stars

Called them and they said they were open. Went there 10 minutes later 10:30am nobody was around and…read morethe gate was down. After waiting 20 minutes the person on duty open up around 11 and said he was on break ( open up at 10 on break at 10:30?). Ordered the screen for my wife's phone said 3 days okay would call me when it was done.... three days no call. I go there they damaged the new screen. Would take another 3 days for the new screen to get there and they would call me....3 days no call. I called 3 times no answer. Go there the screen won't get there until the next week. Couldn't call me or answer phone to let me know. Finally the following week it was finished. They did call. The ONLY time they called me. This is a very poorly run business....all I can say. I would avoid.

I brought my dead phone to Edward, and he immediately addressed the situation and fixed my phone…read more Very reasonable. Very professional. Highly recommend!!!

Tmobile is terrible and expensive. I dont recoment this company to any friend…read more To have anything done you need to call 3 and 4 times and they only care about getting your money.

Horrific experience. Salesperson basically lied about everything having to do with our plan and we…read morewere hit with a significantly (as in hundreds of dollars) higher bill than expected. Upon contacting T mobile corporate, we were advised that this location is independently owned and operated - they complete no background checks and hire whomever they want. If you are going to use T-Mobile as a carrier I highly suggest calling the number on their website and confirming with them that you are going to use a verified store. Also READ EVERYTHING YOU SIGN and verify which services you are being signed up for.

This store is a hassle free shopping experience with very…read morehelpful, friendly sales consultants. They have all the new great selections with great prices. They will see if you qualify for any and all discounts, BIG PLUS in my book! Check them out! They are on fb at http://www.facebook.com/pgriess#!/pages/VerizonStore/180423068702093?sk=info

Thank you Marco! For not only patiently educating us but providing us with two current phones…read moreappropriate for our needs and better internet service. All this while reducing our monthly bill. Marco made our experience comfortable and enjoyable. Thank you!

I was met with great competent service and products. They were able to get me exactly what I…read moreneeded and wanted.

The service was incredibly fast and the price was so reasonable. Friendly staff that really cared.read more

My phone wouldn't charge so I was recommended to these guys. The tech fixed it in less than 5…read moreminutes for free. Excellent customer service.