Elijah was the best help with our data situation fix! He was a great listener and really helpful in…read moreproblem solving our system at home. I appreciated his patience while we got the information he needed from our systems info. I would encourage anyone to come to Cox State Street and ask for Elijah because he will help you get the job done. Be sure you consider signing up for your mobile service with him. Thanks Elijah!

Minus 5 Stars. As a lifetime born and raised Santa Barbara I am aghast by today's experience. I…read morestopped by Cox on Los Positas in Santa Barbara to get a new Box because my clock readout is faded, discuss internet speed, and my ENOURMOUS bill. This arrogantly RuDe person at Cox Juan did Zero for me. He tried to bump my bill for faster Internet and a higher data cap saying I exceeded my data cap(which happened once). I said I was considering Frontier and dropping them(Cox), and he rudely ignored the topic. I said you're not hearing me. I'm going to cancel my 30-plus-year account if I don't get my bill lowered. It's all over the internet, Reddit, etc., that Cox will lower the bill if considering moving service. He said I hear you, and said he could do nothing. I angrily told him he was being rude and wasn't hearing me, and he just chuckled. I said I'm dropping Cox and get ready for a review with you included. The arrogant Juan said, "That's fine. Have a nice day." I went across the street to Alan Gold's Santa Barbara Auto Sounds and signed a Frontier contract with install scheduled in a week. 10 times faster TRUE Fiber Optic Internet Speed(not Hybrid Fiber Cox sells)with No Data Cap and True 4K Streaming DirecTv with more channels for HALF the Cox $350.00PLUS monthly bill. I emailed help.cox@cox.com and received an auto-generated response saying they would refer my complaint to local store, which means absolutely nothing if the Corporate high above dismisses my concern. Believe me I know many many people,even besides my close neighbors as they will all ask when they see a Frontier truck at my house installing and all in my Fellowship and Club. All I wanted was to be politely and be genuinely heard, Newer equipment and a lower bill. Juan never took the time to review my bill and service contract to perhaps provide a better service structure to lower my bill. Instead, he tried to bump me on Internet service and for me to get their Cellular Service. I said I needed a new Box and he never offered to replace mine at anytime and before I left. This isn't the first bad experience I have had with Cox that doesn't lie entirely on Juan's shoulders, but the final straw after decades of a $350.00 plus dollar bill and service issues. Game Over Cox. Frontier, Starlink and other providers are taking over.

I went in with a SIM card issue, customer service was phenomenal. Edwin was patient and took the…read moretime to make sure i understood differences in plans and where my money was going. He made it headache free and easy!

Worst customer service--I will never go back to this store. I've been a Verizon customer for over…read more20 years and have never experienced anything like this. I ordered a new phone online through Verizon and had trouble setting it up, so I made an appointment at this store for help. From the moment I walked in, I felt uncomfortable. Four employees were just sitting around, and not one greeted me. It felt like my presence was a burden. I explained that I had an appointment and needed help setting up my phone. One of them immediately asked if I bought it through Apple. I said no--it was through Verizon--and that I just needed a little help. I mentioned I had already tried using Verizon's online chat but was still having issues. They told me I needed a PIN, which I had never set up. I told them I was logged into my account, but they insisted they couldn't help unless I called a number to set it up. The person "helping" me wouldn't even listen or offer any real assistance. Then another employee jumped in and was extremely rude, telling me I needed to listen because they were the experts. I left the store in tears. When I got home, I called Verizon's helpline, and a kind representative walked me through setting up my PIN in minutes--something the store staff could have easily done if they had any sense of customer service. I will never go back to this location. I wish I had read the other reviews first--it would have saved me the frustration and wasted time. Clearly the owner doesn't care if you see their responses to all of the negative reviews and nothing has changed. Do better.

My main problem with this Santa Barbara company was that they had to do repairs through a third…read moreparty--namely ATT & T. so sometimes it was a struggle to get this done. I was with them many years and in the fall of 2023, I receive a letter stating that they are going out of business. So I pay my last bill in October. In November I receive a credit statement. I call them them to tell them I have yet to recieve my refund check of $31 and change. They say it will take 4 to 6 weeks. In December I receive another credit statement but still no check. I call them on the 29th to find out what is going on. The woman who answered said they were going out that day. I wait another two weeks and nothing, so I call once again. When I press "3" for customer service, the recording says that they have closed premanently and now there is no one to speak to! So i write them two letters--one to the P.O. Box and the other to their street address. At the end of January I still have nothing. on Feb 9 I called the Santa Barbara DA's consumer fraud division. They don't think it's fraud (just a bad company) but will check into it. Next I'll be contacting the PUC. Looks like I've lost those $31 but that's 31 x 200,000 or 300,000 of their other customers in the state!

I asked for caller ID to be added to my service on 12/28/2021. I Was told then it will be working…read morein 48 hours. It is the 7th of January and is still not working. I called and was told they have alot of orders backed up and dont know when it will be done. This is unsatisfactory customer service.

Yesterday, May 20, Our electricity was turned off so PG@E could replace some poles. Peak wifi…read morenoted this and tried to contact us to check if they could help. Of course, with NO electricity, they could not. When power was back on we emailed back what had happened. They then thanked me for the feedback. That has been true of all their services. We love them.

Great efficient, and knowledgeable service. Would definitely use them again if I needed help.read more

They did a marvelous job - great attention to detail and to our preferences. They were here on…read moretime, worked tirelessly and didn't leave until we were comfortable with how the equipment was installed and knew how to operate it easily. Thank you

I have used John Whitford Communication to install my Starlink system some years ago so when the…read moresystem had issues John responded to my inquiry quickly and sent a technician to help me resolve the issue. When the technician had difficulty resolving my issue John responded and resolved it within an hour.

I've had abundance for over 5 years and I am so satisfied with the service. No contracts and no…read moresurprise bills like with other companies. I rarely have connection issues but when I do they are QUICK to fix it. This is an affordable option for internet without sacrificing quality. And bonus I support local. Thank you abundance!

This is A. Terrible company with no customer service. Try…read moreto call the number for 2 weeks. Straight left emails left text. Nobody ever responds. Internet hardly ever works. Always goes out has to be reset constantly. Stay away from this company.Do not waste your money with them

I do not recommend Advanced Wirelss at all. They are not about customer satisfaction at all, just…read moreabout your money money money. It's also worth mentioning, their internet service is less than average quality. *Now Cue the owners reply. Her go to excuse is "Companies like Comcast and Charter don't do that". Lordy. I don't care what they do and don't do. You do the right thing for YOUR customers.

I'm not trying to hurt a neighbor, but Advanced Wireless charges $224/mo. for its service that…read morepromises but rarely delivers 50 meg service. The speed averages 25-30 megs down (about what HughesNet delivers) and it is down at least once a day, even if briefly, with 12 hour+ outages at least once a month. The list of excuses for outages is long: -- It's cloudy and the site runs on solar panels. (Why don't you have generators?) -- We're being vandalized by competitors. (Ever heard of a fence?) -- It's the weekend and we didn't know the storm would be so bad. -- (Usually on Friday evenings.) We can't get anyone out till Monday. -- And on and on. You get the picture. My opinion? This company doesn't have the necessary capital to provide reliable service. I don't expect perfection. No company has 100% uptime. But this is the worst I've experienced since the early days of the internet here. As you can see, I have ordered the hardware from Elon Musk's Starlink (a division of SpaceX: www.starlink.com). Half the price of Advanced Wireless, Impulse, and others with reported speeds of up to 384 megs down. That's more than Spectrum gets in cities! The people at Advanced Wireless are nice. I've spoken to them all at least once, it seems. Best of luck to them going forward!