We had a horrible experience in this store. The staff needs more training on customer service. They…read morewere very rude and didn't answer questions. We were not impressed. Would soend money elsewhere

Customer service - their associates are very rude. Do not understand the difference between a…read morereturn and an exchange for like product in a different size. When exchanging a like product in a diiffferent size the associates try to up charge you. Meaning today's price which is more money than what you paid originally and all you are doing is exchanging for the exact same product in a different size. The associates deem it a "new transaction " so they can up charge you. Plus the associates are not customer service oriented.

When I went in the store I had to sit down and breast feed my baby. The sales associate named Paula…read morewalked over to me and offered me a cold bottle of water. She learned mine and my mothers name and continued to help us the entire time we were In the store. Very friendly, lovely, and helpful. We will definitely be going back again!

Can I just say Jarred in the children's wear is absolutely brilliant! Very approacable,…read moreknowledgeable, n overall a good convo well looking for my things. He not only went above n beyond to look for the sizes I needed but he showed me the sales I didn't see. He has impeccable customer service n tbh if he's seasonal you may just want to keep him permanently. As a RGM myself I pride in people giving A1 customer service especially in my region lol. If Jarred lived in Minnesota I would hire him immediately. The young lady w the stunning hair and glasses in the first floor I didn't get her name but also a joy. I had a lil bit of an issue lol involving my epi pen n not only did EVERY SINGLE PERSON ASK IF I WAS ALRIGHT THEY ALL WERE VERY ATTENTIVE TO ME N MY MEDICLA ISSUES. The store manager should beam w pride that yesterday her staff did an outstanding job. Alert, caring, understanding, and sincerely amazing. Great Job Union Gap Macy's

Couple nights ago came into my local Macy's was very disappointed in the customer service, talked…read moreto a man named Jacobo and was disappointed by his rude and dismissive tone toward me. Would not recommend asking for his help. DO BETTER MACYS! Value your customers!!!

Called from Seattle to Gretchen's in Yakima and they sent me pictures of 8 great summer dresses…read more Loved them all and bought 3! Wearing them all the time this summer. Great selection, great fit and super service. Thank you.

Gretchen is lovely! The clothes are quality and fashion forward (J Brand jeans, etc) and Gretchen…read moreherself is helpful (not pushy), sweet, and interesting . . . . with great taste! We had just finished wine tasting near Yakima and we wanted to do some shopping before dinner. A pet peeve of mine is that many stores on the east side of the state are not open after the wineries close (at 5 or 6pm) and closed on Sunday. I really don't get this, everyone needs a day off and time for church, but I wonder if the stores would be more successful if Monday was their day off instead of Sunday when the tourists are in town. Anyways, I digress, Gretchen was just closing at 5 pm and we drove up and she stayed open for us. I found a gorgeous knit dress in two seconds and ended up buying a great sweater for work and fabulous scarf in addition. Gretchen was so nice and easy to talk to as I looked through her tastful clothing. She suggested some items for me to try (really cute) and we talked about brands that we love. If you are going to be in Yakima - do not miss this boutique! Also, please note that although the address above is correct, iphone did not take me directly to the store but had me turn onto 8th. Be patient and drive around the block until you find it - you won't regret it!

Been to the jewelery dept. a few times and 2 out of 4 times staff was not very attentive. They…read moreseemed distracted and in a hurry be done with me. I was trying to get rings sized. Now yesterday a woman named Ellen was extremely helpful and by the time i was finished with my business there it felt like we were old friends. Ellen has great customer service skills! I love the prices of the jewelry. Very affordable! 5 stars is because of Ellen she saved the review by 3 stars! Thanks Ellen!

After the perk had checked out my purchase, he asked if there was anything else he could do for…read moreme. I replied he could help put my Walker in the car. He said sure. And he did!! What a blessing he was for ne. His name is Hugo. Please let him know how much he is appreciated!

Since Yelp wants is suggesting that I write a review of this place…read more.. There's only one reason for me to stop at Kohl's during a road trip. It's not because I have a Amazon return. Kohl's cash or their coupons have nothing to do with it. The clearance section where things are 75% off have nothing to do with it. I stop at Kohl's all across the country because they have the cleanest restrooms out of the places that my wife has approved me to stop at. This Kohl's was no exception, at least for the men's restroom. My wife and daughter did not complain. It was a bonus when one of the friendly employees told me that I should try Miner Drive in for lunch. The only thing this Kohl's needed was a "map" up front so that we didn't have to circle the entire store looking for the restroom.

What you see is what you get to Kohls. It's a good store when you're looking for an item that you…read morewould normally find a more traditional department store, but don't want to pay department store prices. The shoe selection here, while a bit sporadic, is usually solid. They tend to have a good selection of athletic shoes and more than likely, you'll be able to find something pretty inexpensive. It can also be a good place to go try on shoes and then shop on Amazon and see if there something for a better deal. Given the Number of 20% off coupons that you can usually find online, it's actually pretty rare to find something much less expensive on Amazon. I'm a big fan of paying the extra two dollars and being able to wear something home. Good spot, decent prices, a nice place to go when you need something relatively soon. What's not to love!