Dr Agnone is wonderful. He answers all your questions and takes time with you. I have seen him 5 years ago and have returned for more care.The office staff are great also. sincerely Donna M read more

I was referred to Borland Groover by my Primary Care Physician. The experience has been good from the start . This includes the initial appointment and a call to report new symptoms. Another appointment was made with further treatment following. I feel the care I have received is excellent. Nurse Kayla W. has been responsive and supportive to followup calls. Dr. Pagan and her associate Dr. Orteaga have been thorough with treatment. I am confident in their care. read more

The Medical Office Staff were Great from start to check out. Today had appointment at Surgery part. Day started will call asking if I could arrive Earlier. I did. Check in , Pay co pay and told running a little late? why was I ask to come in early? Checked in at 11:15am. Around 2pm nurse comes out and states: Have no hot water, installing a new tank, we will get you all today. Sorry. Some ask to reschedule. was told okay the scheduler would call them. I ask do we have to drink those 2 bottles again. I had a ruff time. kept gagging. she said No you will need to not eat or drink. get a citrus over the counter drink to keep you cleansed. Have Procedures re sch for Tomorrow. I said Yuck. she said in Your case then I would say you probably will want to stay and wait, kept my name on check in. Around 4 came out and said part didn't work so had to call a different plumber. Was told scheduling department will call to reschedule. At 4:15 I went outside and sat on concrete bench waiting for my pick up ride. A gentleman csme out a few minutes later and said he was ask you go outside to wait, they usually lock doors at 4:00 there is a bench outside to sit on. A wasted day. Two procedures I needed to find out what's wrong and now have to reschedule. May be retired but still have appointment's the rest of the week. Then I have to pick up another prescription, drink and gag again. Not sure insurance will cover it again. Going to ask my Primary Dr to send me to a different Dr for the procedures at a different center. Some people had been there waiting since 9am. Can't believe they kept checking us in. No food since Saturday night. Only clear liquids Sunday. Only that junk you drink today. Reason for my test I can't eat more than 4-5 bites without unbearable pain. Now I wait another week. Real unprofessional. Understand equipment breaking but don't have people come in early and then just sit. My day was wasted. Too bad don't run as well as Dr office next Door. read more

Poor communications. Follow-up appointment was set however, when setting up a procedure they canceled my follow-up appointment and now can't do my procedure because they canceled my follow-up. Wait another month or two. They do not care about patient and the two scheduling departments don't collaborate. Waste of time and money read more

Not too excited about having a colonoscopy but after the procedure I must say all went well. Dr. Sufian Sorathia expertly performed the colonoscopy then afterward explained the outcome as well as prepared me for follow up. The surgery staff was friendly throughout the process. The only recommendation might be to prepare patients in advance for the need to deflate. After reading other reviews really wasn't sure what to expect but in all fairness to the staff they deserve a positive review. Thanks for a good experience. read more

WORST Doctor for GI and I've had Crohn's disease !! Not thorough and cash cows which is so disappointing because they used to be involved in research but not anymore the caring part is GONE lol. I have a new one next week and praying a lot . When you find stupid doctors don't take it personal just move on and protect yourself is my best advice . read more

Clinical staff is rude and the doctors and their assistants could care less about you as a human being. The perception is they only care about how many times they can get you to come in so they can bill you several times before they act on your issue. read more

I am a long time patient of Dr. Moulis. I waited over a month for my appointment while having symptoms. The Friday before a three day weekend; office called to cancel my appointment via voice mail for Tuesday.... I didn't receive this call and nobody called me the morning of my scheduled appointment to tell me "they" cancel it. Surely, you would think, office could get me in sooner since it was their fault they scheduled the appointment wrong in the first place. Nope, another month away! I was told this was my fault since I did not pick up my phone.... half hearted apology by front decks. read more

I have Crohns and just diagnosed with diverticulitis that is very inflamed when I had a colonoscopy on May 17, 2021, the doctor told me when he came to see me in recovery about the inflammation and he would have ( PR actioner) call in a antibiotic for me, that was on Monday the 17th, this is now Friday the 21st and I still have not gotten the antibiotic and I've called them 3 times about it, by Friday I was upset and the girl that answered was not helpful and I admit I used bad language (the word hell) and she told me to lose the attitude she was trying to help me I apologized, I said then help me, she said good bye and hung up on me. I have been going to B-G for a number of years and my first gastro doctor was great but he retired and I ended up with the one I have now and he does not have good bed side manners and does NOT follow thru on things, this is not the 1st time I have had a issue with my gastro but due to my Crohns and cancer surgery in 2019 due to Crohns, I hate to try and find another doctor, but I am going to be looking for another doctor. My girlfriend has one of their doctors and she is NOT happy with him either she has already found herself a new gastro doctor. read more

I'm due for a colonoscopy. My doctor hooked me up with Borland-Groover. They sent me a link to fill out all my info online. Did that. They scheduled a consult and the day before called and said I didn't need to come in. They'll just send me a paper to fill out. They did and of course it's all the info I filled out online. I sent it back and they called to schedule my procedure. I was at work and couldn't answer the phone. Called back and went through their list of prompts to schedule the procedure. The girl had no clue who had called me and said a nurse would call back. Almost two weeks went by and no call. So last week I called back and same thing. Couldn't schedule it. A nurse or someone had to call back. I was told they would call back by the end of day Friday. It's now end of day the following Tuesday and no call back. And a few weeks ago they sent in a prescription for the colon prep. Luckily I didn't pick it up. I think having colon cancer may be less painful than dealing with these incompetent people. I really don't trust them to do any procedure on me at this point. read more

I have been going to this office in port orange for six years and have always had communication issues with Dr. And nurse practitioner and office staff. In Sept. this year I had several test and procedures done due to horrific pain. I only was allowed to see the nurse practioner, who has a terrible attitude and no follow through. The Dr did the procedure and said he would call me as soon as he got the results back. I never received any call and when I returned several weeks later the nurse practitioner said she didn't know what the cause was, undetermined??? When I told her I was still in horrible pain she said "what do you want me to do?" I ended up walking out very upset. I have never had test results called back to me. I have found a good Dr now and I know what it is and how to treat it and I'm improving. My advice would be to never go here if you are sick. read more

I had a procedure on July 1. My doctor, Patel, said afterwards to schedule a follow up appointment to discuss results. I tried but found out that he couldn't see me until September. I finally scheduled a work day off for an appointment on Friday, July 23, only to have it cancelled. When I phoned today, after 4 minutes on hold, finally getting someone who said they could reschedule on Wednesday 28th. Explained to them that I do work, and cannot schedule something in that soon with work. It seems that I still don't know the results. I would suggest another group for any gastroenterology procedure be done with another group, unless you wish to have the runaround. read more

I visited this location in November and was told that I would need to schedule a procedure. The procedure is scheduled for mid February. I've have called the corporate and local office to try and get a cost of what the procedure will cost me. I've been told by the corporate office to call the local office and the local office said to call the corporate office. I've called 5 times since November with promises of a return call. Here we are February 6th and still nothing. I just got off the phone with the local office and was told I'll receive a call by this Friday. I am 100% dissatisfied with this poor service. I've already paid $300 for a consolation so you figure I'd get some kind of help from this company. This place is what gives large corporations a bad name. read more

'Oh man, I don't want to get started but unfortunately, I have to give you my feelings. I had a wonderful Doctor there who was so up to date on diseases and the new treatments and options for Crohn's Disease. Unfortunatley, he is no longer there. I was seeing the Nurse Practitioner whom I thought was awesome but boy did I learn I was severely wrong. So disappointing because I thought she was a concerned and well trained Medical Professional. Anyway, I received a positive colon cancer diagnosis from Cologuard, so I called the Clinic and they gave me a new doctor whom seem to be unconcerned and said this is possible with Crohn's and I agreed or somewhat agreed. I then received a blood test of severe anemia, and I truly was emotional, run down, exhausted and not at all well. The doctor and I discussed this again and he was ambivalent but after begging he finally put me into a endoscopy and colonoscopy and he found I had Watermelon Stomach (GAVE) which was shocking to say the least. I am bleeding in my stomach. He was very short and just said that "I was going to get cauterized and have argon plasma put on the bleeding spot and I had to go on stelera or humera,"then walked out of the room and never came back. I left in tears, scared and did not know what was happening. I went to the desk where they said they would set things up and that it would probably be another doctor as that one was leaving the practice. (geesh) Any way this was April and I heard nothing other than I have to do blood tests and a cat scan. I did my blood tests,cat scan and all I needed was to find out when surgery would be. I had to call there and make an appt. with Nurse Practitioner whom I felt would get things done and comfort my nerves. Nope, no way...it was like being in the twilight zone. The nurse comes and gets me, weighs me, she is rather cold at times, and the minute we walk into the treatment room she starts throwing accusations at me saying I am the "worst" patient they ever had and that I am a "liar." I am like what are you talking about. She accused me of not doing my blood tests, cat scan and that I cancelled the surgery??? I am like I have all the results from the blood tests in my file at home and a copy of the cat scan also, I never cancelled the surgery, why would I, I am bleeding internally....I told her to go check her computer as I had all my results they were emailed to me so if I have you should? Well, then the Nurse Practitioner comes in and repeats the same exact words to me as the nurse did. It was like I was crazy and confused and I was the worst patient they ever had at their clinic. Oh, man I was so frustrated and confused along with being scared as I am still bleeding internally and now no doctor. What the heck....I did call the office manager immediatley, returned with my copy of the test results, even called the imaging place and the lab and got the time they were faxed to the Doctors. I presented to office manager and he pleaded with me to stay. He offered me the top notch Gastro surgeon Doctor Deshpande and let me tell you I really was pleased, confident and relieved, I even got a new practioner and a new nurse so all was good. After the surgery and my 1st follow up which was his Practitioner whom I felt good about, so all is good. As usual he sent me home with tests to be done. Again, did my tests and waited for the nurse to schedule cat scan. The nurse scheduler never did schedule,and I even logged 15 phone calls of conversations with her in case I got accused of being a liar and the worst patient ever. So, I got talked down to again for not doing cat scan by practitioner then I gave him copies of my log and that didn't make him so happy. He offered to send me to a new clinic and basically blew me off. All I want is Dr. Deshpande as I really think he is awesome and help with my two diseases, it is scary not having medical support. If I were office manager I would clean house. PS. I watched an elderly woman maybe mid 80's walk through the pouring rain to bring a change of doctor form into the office since she too lost her doctor. The receptionist yelled at her for coming in the office, they don't take walk ins and she could of emailed or sent it in. Shame on her. read more

When we moved to Port Orange in 2014, we left behind all our wonderful, capable, and highly qualified doctors. It took years for us to find doctors we trusted, literally with our lives, in the NY Metro area. After a search I found doctor to treat Ulcerative Colitis, a condition for which I had been treated since being diagnosed in 1980. Somehow, the new doctor I found did not have an acceptable 'bedside manner.' Meaning, he didn't understand our somewhat unique 'Sensa Uma.' [This is important as I have several serious medical conditions. I choose to laugh to keep from crying. As such, I need a doctor with a compatible Sensa Uma.] I was then fortunate enough to meet Borland Groover's Dr. Harry Moulis, a brilliant practitioner who has a slightly off-center and perfectly compatible Sensa Uma. Dr. Moulis listens to his patients and takes the time to explain things in terms they can understand. We have never felt rushed, nor do we feel as if his time is being wasted on us. Dr. Moulis has taken good care of me and my family. We couldn't be more pleased to have found him. I trust Dr. Moulis with my life. Literally! read more

My complaint isn't with my Dr as he seems caring & competent. The office staff however is a different story. I showed up for my scheduled appt today at 12:30. Took a day off to do this as it was the middle of the day. I was told they didn't have me on their schedule & did I want to come back? I've had this appt for weeks! This is not their first clerical error! I've made payments that were not recorded (thank goodness I had the proof). There are several entities doing what should be a centralized service. No wonder there are so many errors. The indifference was infuriating but I kept my cool. Sure, just reschedule because we messed up! Not cool at all! I'm so angry I've wasted a day due to their incompetence! I really needed this appt today but I was too angry at the girl at the desk I just left. read more

So as far as the procedure and doctor went the place was fine. The problems arose with their inability to handle their accounting properly and some very questionable practices regarding second opinions. So husbands test goes very well and is told won't need a recheck for 10 years. No mention of need to be sent for second opinion or anything even close to it. We had insurance that covers the procedure in full so think all is taken care of. Then several months later we get a bill for $800 from Cleveland Clinic for a second opinion on the colonoscopy. Our insurance would not pay as it would be towards deductible as they claimed it was not billed properly to be covered as routine. Cleveland Clinic indicated that Grover just has to tell them to bill a routine and they will change coding to insurance company. When I called Grover they say I should not have been charged and they will take care of it with Cleveland Clinic. Next month rolls around and another statement from Cleveland Clinic. Talk to them and they say have never heard anything from Grover. This has now been going on for 5 months with same slog and dance from both companies about taking care of it. I am sure sooner or later Cleveland Clinic will send it to collections and ding our credit. So next solution is probably a lawyer that will cost as much as the bill. All to be told health is perfect through a fully covered procedure. I would definitely recommend a different provider. read more