Every aspect of my care with McCauley Celin was exceptional. I booked my appointment online, and…read morereceived a follow-up call shortly thereafter. (I'm still waiting to hear back from a couple of other optometrists I'd contacted earlier.) The techs and Dr. Lorenz were efficient, professional, and kind, chatting with me and keeping me informed throughout the exam. No one tried to upsell me on anything, or push procedures that I didn't want during this visit (e.g., dilating my pupils). Their care transformed an appointment I was dreading (I'd not had an eye exam in decades) into a pleasant, informative experience in a lovely setting. I highly recommend McCauley Celin Eyecare Associates.

Had been going to this office for years. This last exam, I'd received a bill from them, and even…read morethough our VSP eye insurance covered all other exams (usual exams), this time billing charged my medical insurance instead. My exam was fine, prescription had not changed, I was told by the billing they charged it medical because I have cataracts (which had last few years) Billing told me they charged medical insurance this time because sometime, in the future, I may need surgery, so there would be a record of it. Our Medical insurance doesn't cover all, so the deductible needs paid. I was disappointed in the change of my billing.

Have been coming to Bittner Vision for years and decided to continue going there even though I…read moremoved to Ross. Dr. Delserone is the best opthomologist that I've seen. She is so kind and considerate. She also recently saw my mom who had a sty and needed some support. They have a nice selection of glasses too. I got mine there and use them with blue light support while working. They're nice.

At my appointment a couple weeks ago, I brought my sunglasses in to see if they had a replacement…read morenose pad. I asked the woman who helping me purchase contacts if they had replacement nose pads, she said yes & said that she can put the new nose pad in. She took my sunglasses into the other room & while replacing the nose pad, slipped with the tool she was using, broke off part of the prong that holds the nose pad in & bent the wire part that connects the sunglasses to the nose pad holder. Since then, I've been back 2 times to have the wire part adjusted & told nothing can be done for the broken prong. Since the nose pad isn't held in securely, I asked if the sunglasses can be replaced. I was told no because they were not purchased there & the brand isn't in network. I said they weren't broken before that incident & she told me that they shouldn't have worked on them since they weren't purchased there. I get that but it's not my fault that the woman offered to change it out & broke them. Of course these are my prescription sunglasses, too. The doctors here are good but I am very unhappy with how this situation was handled. I don't think it's fair to punish the customer for the employee's mistake.

I have used this eyecare center for over three years now with excellent service, professional…read moreservice, friendly service efficient service highly recommend this eye care practice

Dr. Lindsay and her team of amazing and caring staff will take excellent care of you. I tend to be…read morea difficult customer and they have been 100% professional and authentic during my multiple interactions. While their selection of eyewear is smaller than others, it's largely because they only offer quality products. But if you need something they don't have, they can usually order what you are seeking of work small miracles to accommodate you. I never have a problem getting an appointment and the appointments have been concise and on time.

I switched eye doctors in 2020 and was a patient at North Park for two years. The complaints about…read moretheir wait times are true. Your appointment could be at 9 am, but you won't see your Doctor for another 90 minutes. Their glasses shop has a nice selection, but they don't really help you find a pair that fits your face. I bought a pair of glasses there my first year and they were a bit big for my face, and I had to bring them back because they kept sliding off my nose. What prompted me to return to my old Doctor though was their billing. They sub their billing out to a company called Patient Bill Help. In October, I received a text from Patient Bill Help stating I owed $63.75, which I paid online. Two days later I realized I should not have owned anything, and I have been trying to get this resolved for three months. The individual(s) that handles the billing at North Park make assumptions on eye insurance. I had a few conversations with someone local in that office where they argued with me on what my insurance covered, this is even after my insurance company explained to them that I was 100% covered for both eye and contact lenses. The conversations were, literally, "eye insurance doesn't cover both contacts and glasses" and me informing them that yes, mine does, all they have to do is scroll down their screen to see (this has been confirmed multiple times by VSP representatives. The office never scrolled further down my EOB to see I was covered for both). I am now at the point I told Patient Bill Help and my eye insurance that I would suck up my lost of $63.75 as a lesson learned. If you don't mind long waits, get you glasses elsewhere, and have "standard" or no eye insurance, this place might work out for you. If you have premium eye insurance, or are use to getting retinal scans each year (I was never offered them at North Park) I recommend going elsewhere.

They don't respect patients wait time but I was told they only wait 15 min for late patients…read more Adios losers. You get another bad review. Keep overbooking. You shameless cr00ks

I worked with the optometrist to get two new pairs of glasses, and she informed me that my…read moreinsurance would cover both frames with a $25 copay each, which I agreed to. However, I was charged $75. When I asked for an explanation, she told me in detail that an extra $25 charge would be removed because she had accidentally run two separate transactions on my card. Later that day, after I had already left the office, she called to tell me she had made a mistake. She explained that I actually owed an additional $25 because she had forgotten to charge me for the second frame, and that the extra $25 I had originally questioned was for a different fee. I explained that if I had been given the correct information while I was still in the office, I likely would not have purchased the second frame. Since the confusion was caused by their mistake--and I had specifically asked for a detailed explanation of the charges--I felt it would have been appropriate for the office to waive the additional fee. Instead, I was told, "You can bring the frames back if you don't want to pay the fee." I found the situation to be unprofessional. If you don't want to receive unexpected phone calls after leaving the office about additional charges that were not clearly explained beforehand, I would recommend avoiding this office.

This is by far the best eye doctor I have ever seen. The whole staff is friendly, accommodating,…read moreand very professional. I can't recommend them enough.

Dr. DiMarco is great. He is very thorough! He is direct and no nonsense. He worries about his…read morepatients. They DO take eye insurance for regular eye exams. And don't unnecessarily charge your health insurance for routine yearly exams. They bill legitimately. The staff are very nice and efficient. Highly recommend.

I've been going there annually since moving to PGH & have not had any negative experiences. One…read morething that did change after two years was that my final exam was initially done by an opthamologist & that changed to an optomotrist after the first two years, but for me that's fine. The thing I appreciate most is that they start appointments on-time & seem to do a thorough job. A vision technician does the preliminary things & then the optomotrist finishes & writes a prescription for glasses. With my insurance, there's no out-of-pocket cost for this exam, but I'm sure that wouldn't be the case for everyone. They also sell/make glasses, which seem pricey, but I feel to be of high quality.

The doctor seemed uncaring as he went through the steps needed to complete the basic exam. Despite…read moreme informing him of seeing floaters in my left eye, nothing additional was done to diagnose them.

I was very satisfied with my appointment. Everyone was helpful and knowledgeable. Deron was…read moreextremely knowledgeable and very nice to talk with while waiting. I love my new glasses!!!

I am incredibly impressed by the honesty and customer service at Eyeglass World. I"ve used them…read morefor years, and have been happy each time. This past time, I tried a brand new type of lenses and needed an adjustment when they arrived - the customer service was truly excellent. It would have been easy to tell me that I had to take the time to adjust to the new frames and not address my issue immediately, but they did not do that. They addressed the issue immediately and with such integrity, I was truly impressed and relieved. Super nice people, great selection, could not be happier.

My wife and came in to the Bethel Park Pa store for eye exams and new eyeglasses. An overall, very…read morepleasant experience. The were very friendly and helpfull

They have a great staff . Everyone was very pleasant and helpful! Good selection of glasses. Only…read morefrustrating thing was reaching them on a phone. Booking on line was frustrating due to the fact that you can't choose Dr or type of appointment!

Excellent service!! Went for eye exam which was very thorough. Ordered new glasses which will be…read morehere next week. Convenient with easy parking. Great choice of frames.