With working full time Ultimate Home Healthcare is very convenient and provide quality service…read more With the excellent support and service from this very nice establishment I would do business with them again. The Leadership team were very resourceful. The service was very nice and time.

I would give zero stars if allowed…read more I have a known a client, and have seen him have multiple home health aids provided by New Era over the past few years. As an employee I have learned why the turn over rate at New Era is high. Management at New Era does not care about the aids who take care of their clients. I would not allow this agency to do any work for my loved ones or on their behalf. I do not recommend this as a place to work. **spoiler alert** This is a long and thorough review of New Era Home Health and the management staff. Mark, the owner or head of management, refuses to pay direct deposit because he wants to see the aids come in. BUT New Era doesn't offer milage to do this 1-2x per week (to physically turn in weekly time sheets AND to pick up biweekly paychecks). Anyone can be hired, it doesn't matter what type/kind of experience you have. The pay is beyond subpar (again, experience isn't valued here). New Era is extremely disorganized. In October I went with the aid I would be replacing to complete an application, Mark didn't know where the applications were. I sat for an hour while he paced through the various rooms in the office looking for applications. Loretta, the receptionist, wasn't there (off on Mondays). A few weeks later my supervisor called and said she was moving her client to a different agency, and Mark finally hand delivered the application to my supervisor's home. Upon turning in my application, I told Loretta there weren't tax forms provided with the application. Somehow I got paid without completing tax forms. Upon turning in the application I told Loretta I need my paycheck to direct deposited to my bank, I showed her the forms from my bank and she said, "okay." This week I asked if New Era covers bank fees since they're refusing to do direct deposit? Initially Loretta said Mark doesn't like to do direct deposit because he wants to see aids come in. Then she said aids are supposed to do some type of class or training, and after completing them those employees were allowed to get direct deposit, and/ or if you turn in your time sheets on time those employees get direct deposit. This is the first time I had heard about trainings, which don't sound mandatory. I asked Loretta if there was an email or schedule sent about trainings, she said no. I asked if any of my time sheets had been late, and she said no. Loretta said she would try to have my direct deposit set up this week. YESTERDAY at 4pm (while going to physically pick up my paycheck) I learned New Era made my paycheck out to my client's previous aid. The owner/ manager, Mark did not handle this situation. He passed it off to Calvin, and Calvin did not notice the next error because he had to go to court. So, while New Era is about to close, I learned they made the second check out to another aid who has the same first name as me. WHAT TYPE OF COMPANY DOES NOT THOROUGHLY CHECK THEIR WORK? ESPECIALLY after an error had been made. The IRRESPONSIBLE kind. Mark shrugged and said he was "only human" and "made a mistake." No Mark, you made several mistakes. While waiting for Calvin to deliver 2nd incorrect paycheck I learned this happens often. Loretta verbally named 2 people who also weren't paid this week, and said another aid's hours were entered wrong. THIS WAS BEFORE, the aid with the same name as me informed New Era we were not the same person and that her check was wrong. So, alone this week New Era made a check out to someone who hasn't worked there in awhile, didn't pay at least 3 people, and wrote a check to another person with the wrong hours. Sounds like a lot of mistakes were made, not just one. Mark wrote the aid with the same name as me a personal check. I came home with nothing because Mark didn't have enough money to write me a personal check. I now see why my supervisor is ready to switch to a new agency. Who wants strangers constantly coming in and out of their home? Since working with New Era, I've also seen them cancel/ not approve doctor ordered therapy that my client needs. This was a shit show and caused him to miss weeks of valuable OT and PT. Mark tried to blame it on my client's insurance, turned out it was another one of those New Era mistakes.

This is a nice facility. My mom had knee replacement surgery at 80 yrs old, her first major…read moresurgery, and the staff is really solid.

If i could leave no stars i would. My mother was here for a month for rehab, they PROMISED me…read morethey would have my mother walking, they never did, she was to have surgery and have nothing to eat after midnight and they fed her at 8am that morning when her surgery was for 11:30am, and when the hospital aked what she ate they said they couldn't remember. This place is so negligent in how they cared for my mother. Her sugar n bp continued to drop after i asked them to please stop the bp meds n feed her a snack later in the night so her sugar wouldnt drop. They didn't and it was low almost every morning. After waiting n hoping they would help my mother they gave up on her and said she should go home on hospice. So here she is at home on hospice and I'm hoping I can get her back to the way she was before she went into this horrible place. I asked them repeatedly to give her an over the cover eye drop called Artificial tears because my mother only has one eye n they refused to do it so her eye wouldn't open. I'm inally getting it back to normal but it will take months. If u think oh no this won't happen to my loved one THINK AGAIN. I said the same thing. I asked for her pain meds over and over again only to be told she's not on pain meds and i said YES SHE IS CHECK THE SYSTEM. After they saw she was on them they still wouldn't send her home with her pain meds. I did manage to get them to call her some in... ONLY 6 pills when she should have came home with 2 weeks worth, by law those are HER pills. Please I beg you to look elsewhere to put ur loved one unless you don't care for them. Don't go here just because it's close like I did. I pray my mother will heal after what they put her through. Please pray for my mother, thank you