Super knowledgeable staff have been super helpful with both my cat and dog. Great selection, good…read moreprices, and, again, the knowledge of staff members is indispensable

What a wonderful pet store! The owners were so kind to my pup and it is obvious they are very…read moreknowledgeable so I was able to ask them many questions I had about some changes I've noticed in my dog. I was very happy with their recommendations and I found exactly what I was looking for and some other treats at great prices. I will definitely be back and would highly recommend Growlies!

staff is very rude, would definitely never go back to this store or chain as a result the store is…read morealso incredibly dirty stuff all over the floor

the groomer wouldn't listen to my request about wanting my dog trimmed for the summer, wouldn't cut…read moreher nails, while she is not an aggressive dog, and didn't cut her butt , they only cut her legs and that's it. terrible, they should know better when it comes to grooming,

A beautiful well-run independently owned pet store that I love. Service is great and the manager…read moreand employees are knowledgeable and also very congenial. Going to Village Pets is always fun! I highly recommend this store and amazing staff. They also have an excellent groomer which I have used and she does a great job with cats and dogs.

The service was phenomenal. Carol is so excited about helping you give the best to your pets, it's…read morethe kind of positive energy that is contagious. I will definitely be going back there for my pet's needs. The selection is great, and if they do not have what I want/need, there has been no issue ordering it. She even knew when I was going to be running out of food and asked if I needed more!

Asked for Assistance ignored me for 20 mins then wouldn't sell me feeder gold fish cause they just…read moregot them. There gonna die anyways they are feeders. If you really cared about the animals you wouldn't be supporting the Industry by being in that business. Missed 300.00 sale, sell your product. Stupid. Won't be going there again. ​

I don't go here often because they're not handy to where I live, but I needed a particular product…read more(fruit fly culture) that I can't get locally. The lady at the front counter was awesome! Helpful, friendly, took me straight to the product I needed. I was also looking for a tiny jumping spider habitat, but they didn't have that. I didn't think to ask if they had any other suitable live foods that would be ready immediately because fruit flies need DAYS to mature, so may need to go back. At any rate, I was reminded of how much I have enjoyed that shop the other times I have been there. Yes, I would recommend Creatures.

If you share your home with a cat, the locally made catnip mats sold at FH Pet Supply are a must…read more Sometimes they have orca-themed fabrics which are extra fun but my cats go wild for these mats no matter the fabric. Aside from the catnip mats, FHPS also carries these very sturdy, adorable orca dog stuffies in two sizes. These make the most perfect gifts and have held up well to my dog's chomping and tossing. Totally unexpectedly, they also carry a vegan dog food I'd been wanting my pup to try and it wasn't unreasonably priced! Their pet food selection is extensive and high quality and they have rows of both dry and canned dog and cat foods. I also recommend their locally made dog treats up by the cash register. My dog is a big fan of the squash and beet varieties. Employees are helpful, the store is clean, and parking is decent.

This store definitely has a lot of pet items like food, treats, and toys, but it was pretty…read moreclaustrophobic being in there because everything is so close together. The aisles are tight, so it's hard to get through if others are standing around. Also, the no pet policy is ironic since it is a pet store. That's like going into a baby store and you're not allowed to bring a baby inside. What's also ridiculous is that every other shop in the area has a sign saying dogs are welcome inside the shop. You know it's silly when even the coffee shop allows dogs.

A friend took me to this little local pet store for the first time and the people are so friendly…read moreand helpful. Looking around the store, you can tell that they really care and know about pets. The store is packed with a lot of things from bird food to dog toys. They even have dog strollers as well as dog toy puzzles. Items are reasonable priced and lots of free parking.

Fabulous customer service. Ordered an item in for me, communicated clearly about when it would be…read morein AND even offered to deliver it! Keep up the good work!

Not sure why I've just gotten a notification about Greg's reply to my negative review, but here is…read morean update.... Surprise, surprise, Greg P from Mr. Pets never acknowledged responsibility for his rude staff and hazardous shopping area that lead to my injury, pain and frustration, or offered any kind of help, empathy, or understanding. His suggestion to contact a lawyer myself was ridiculous, 3 different lawyers that I contacted told me that as well. Their legal opinions were all the same - the owner of Mr. PETS would likely make getting anything as difficult as possible. He never even gave me the information for his insurance company or any way to move forward. Due to the level of stress I was already experiencing trying to navigate life with one working arm and a toddler, I opted not to go that route. Since he refused to contact his insurance company himself as any decent business owner would do, or acknowledge the incident even happened, there was no information for the hospital and doctors besides my word. The doctor who read my ultra sounds and x-rays missed what was later called an obvious separation in my right shoulder. When the obvious injury was initially missed, I was told to use Tylenol/Advil until the pain went away. It took over a year to find a doctor who would listen and took another look at the original tests. He immediately prescribed me something to help and said that had I been able to push for the physio or surgery when the initial injury happened, I likely wouldn't be at risk of it happening again in the future. I have not returned to the store where I found the prices to be higher than others and the staff to be incredibly rude and poorly trained... Thankful for other options.

Staff don't know their product. Poor training I assume. Employees seem to think they work for the…read moremunicipality. 1 person working while 3 people watch them work. Lineup at the till but the leaners won't open another till. Don't waste your time trying to get service here. Go somewhere else!!!!

Very friendly staff that are always there to help you with any questions and get the best fit of…read morefood or treats for your pet. Highly recommend shopping here! If they don't have a flavour of the type of food your pet likes they will order it free of charge with no hesitation. My dog loves it there and they have a really awesome bird that's there.

Our dog eats a raw brand of food by Primal. However, we are from the States, vacationing in…read moreCanada, and realized during our planning that we couldn't bring raw meat/dog food across the border. I contacted A Pet's Life, as it wasn't too far from where we were staying, and while they didn't carry Primal products in the store they were able to special order it. The food arrived on a Wednesday and was kept in a back freezer, we picked it up when we got to town on Friday. We are very appreciative of their help so that we didn't have to try transitioning our dog to a new diet while traveling. Their responsiveness and help was very much appreciated and I give them an A+ for going out of their way to help... the least I can do is leave some positive feedback regarding their business.

Chris and his staff are always friendly and knowledgeable about what your pet needs. They will…read morewelcome your pet and as I know from experience, will let your pet have the opportunity to enjoy wonderful 'sniffs' around the store.

This is my favourite pet supply store in Victoria. They really get that pets are not just a…read morepossession, but a member of the family. They offer excellent quality food, treats and supplies at a fair price. I recently bought a harness that seemed to fit in the store, but on our first walk proved to not be the right fit for my girl. They took it back without any problems and incredibly suggested a harness that while they didn't carry it, would probably be a better option for us. What is really impressive is just how much they know about all of the products they sell and how important it is to them that you get what you need. The chains in town like Bosley's and Petsmart are just about moving product and really don't care that much about service and quality, which is not the case here.