This is our favorite shop in Burlington! Everyone working is so helpful and personable. I always…read morefind everyone on my list something from Slate -

Since moving from VT about a year and a half ago, I've only been back to visit twice. It's sad to…read morecome back and see all the awesome new stores coming in that I'm missing out on! Slate is definitely one of those stores. I stopped in on Christmas Eve just to browse around and I wish I could have bought everything in the place! It is a pretty hipster little store, and everything inside would be both useful to have in your home and serve as a conversation starter with guests. The items are unique, interesting, and high quality. There are kitchen gadgets, bar cart fixings, home decor items, greeting cards, jewelry...the list goes on. It's a great store and fits well with the Church Street aesthetic.

I'm so thankful to have found Essex Flooring Connection. Not only were they incredibly kind, but…read morethey were also extremely helpful with our selections. When we needed to pivot, they immediately stepped in and found options that better suited our space. I'm so glad we chose them instead of a big box store. We will absolutely be lifetime customers!

Essex Paint and Carpet's entire staff is made of nice and knowledgeable people. There was no "hard…read moresell" involved when I went to ask about tile shower materials. Devin was able to explain all the product lines they carried, and also explain the entire install process. Stuart was an expert installer, very comforting to have him arrive at our home and do the work. He was courteous, clean, and efficient. Joe was great about the follow-up. He did a final inspection and verifed of our satisfaction with the job. We were very impressed with Essex Paint and Carpet.

Sam Clark is an amazing designer and builder - which is a critical skill set that few have. Sam…read moreenvisioned and then built our entire kitchen. He has an impeccable ability to understand your needs, understand the project constraints, and then provide options. Then he can actually build out the project and get all the best tradespeople there. If your serious about doing a life long project well, call Sam.

Sam Clark designed and built our kitchen. He is our gold standard of what we look for in someone…read morewho works on our house. Sam is smart, friendly, incredibly knowledgeable, is never trying to "sell" you, and is really interested in helping you get the best plan and the best prices. He wants your place to work well, and to be a source of enjoyment and satisfaction to the eyes, as well. His rates were well under those of other people with much less skill & experience, and in fact we have since called on him for consults about new projects and future work. There are so many good things to say about working with Sam. He really listens to what your budget is, and suggests lots of options about doing things within your budget. We really like his taste and style - he emphasizes beautiful materials, and lets the natural materials shine through. To me, his taste is for solid, simple, elegant, non-fussy, non-faddish designs, where the lines and the materials are what pleases. He listens to what your needs are, looks at your space, discusses various options, and will give you iterations of plans - the opposite of a cookie-cutter approach. He is a flexible thinker, and likes to know how YOU are going to use your space. He will tell you when he disagrees with choices you're considering, make a straightforward case for why he thinks it would not enhance your space, but he lets you choose in the end. He was interested and knowledgeable about making environmentally healthy choices, and using local suppliers, but is flexible and not dogmatic. He always explains his ideas. He knows people, places, materials, shops, suppliers, contacts in all the related fields of house building and renovations. We asked for and got suggestions from him for stone counters (VT Stone Arts), radiators (Myson), local clapboards (Ward Mill in ME), electrical code information about a vent that someone else was installing, insulation, lead paint removers, flooring, etc, etc, etc. He's an incredible resource and consultant. There's a really good character vibe about Sam. He was gracious to all of our other subcontractors. He has great relations with his past customers - he put us in contact with a previous customer so we could go and see their kitchen, and later sent a prospective customer to look at ours. He is extremely responsive by phone and email. He sends plans by mail, as well. Sam has great personal integrity - he is a straight-shooter, genuine; the money aspects are always clear, and he does what he says he'll do when he promised it. He gives honest answers to your questions - doesn't try to talk you into things, and doesn't have a show-off-y attitude. It was a pleasure for us from start to finish working with Sam Clark. We recommend him wholeheartedly.

We love our new furniture--but the customer service experience was disappointing…read more My husband and I were excited to purchase a new bedroom set. After comparing prices, we found that Burlington Furniture was quoting us $2,000 more than a California company, even with shipping and assembly included. Still, we wanted to support a local business, so we returned to Burlington Furniture, and they agreed to match the competitor's price. We were given an estimated delivery date of 4/30. When we followed up, we were surprised to hear that our furniture wouldn't arrive for nearly two more months. We understand that delays happen, but we were frustrated by the lack of communication. I called the manager to get clarity and was told that the employee who gave us that update was no longer with the company. She promised to follow up--which she did--but she didn't provide a new delivery timeline. Instead, she told us the order wasn't actually delayed and that deliveries typically arrive two weeks after the estimated date. It's unclear why the original estimate wouldn't account for that window, and what's worse, I never heard back from the manager again. Ultimately, the delivery company brought our furniture just five days after the estimated date, which we appreciated--but the poor communication and lack of accountability from Burlington Furniture left a bad impression. We're happy with the product, but extremely disappointed in the service. Sadly, this experience has cost Burlington Furniture a customer.

Good quality merchandise. Terrible follow up once order is placed. Nothing arrives remotely close…read moreto the delivery dates and nobody cares....