I visited the emergency room when my niece had an auto accident. The staff were very professional…read moreand caring.

I would say this is the worst food service I have ever seen. Been open for 20 minutes and all they…read morehave to serve is beans. I have been visiting someone here for a few days. Every day they are out of something. Today the worst.

They terminated a sick employee and did not bother to tell them, just listed their position, that's…read moresome kind of place everyone wants to work.

Baptist Health…read more Founded in 1892, Baptist Health (formerly known as Pattie A. Clay Regional Medical Center), is a 105-bed, acute care healthcare provider primarily serving Madison, Estill, Garrard, Jackson and Lee counties. I'm so old it was definitely Pattie A. Clay when I was there on numerous occasions. Back when it opened to people that live in the vicinity this was called the "new hospital". That's because the other was really old, tiny and outdated. Thank goodness this is a University town. They need the population to serve or it never would have been built. I always did have the feeling I couldn't wait to get out of this hospital alive. The same with my immediate family when they were admitted. From the Yelp reviews things haven't improved. Thank goodness no one I know has been admitted recently. My Kentucky family usually dies from old age! The hospital is conveniently located near the interstate highway. It's near the bypass so family and friends have hotels, food, and big box stores close by. Eastern Kentucky University is (in my opinion) the life blood of Richmond. There's definitely a need for assistance with all areas of health care throughout Eastern Kentucky. Some things never change. I can't even imagine what it's like now during Covid. I'm glad I don't live there anymore. I do miss my family and friends though. I guess they'll have to visit me in NYC! Until then, I would stay out of the hospital!

Last July 2021 I had a front tooth that was sore behind it and it hurt a little. They were kind…read moreenough to work me in the same day to check the tooth. Anna is in a practice with Jewell Meade, called Dental Health Associates. I was looking to find a new permanent dentist and I liked the environment and the staff that I met at the appointment so I told them I wanted to be a permanent patient with their practice. I have no complaint with the dentist or the techs but had a bad experience with the billing and some miscommunication between someone in the office with my insurance company. The tech who was working on me wanted to do a full-mouth ex-ray and had a girl in the office to go to the front and "call" my insurance company to see if my benefits covered the procedure. I did not know the date of the last full mouth ex-ray I had with my past dentist. The gal who went to check came flying back into the office where I was being treated and said YES, THEY COVER IT! So I said ok. Then 30 days later I get a bill for $90. I called Humana and they had no record of this dentistry calling them about my benefits. They record and note everything that comes to them. I appealed it, they denied it. I asked for all the records from the dentist, and a copy of my chart. They had the ex-ray down as being an item covered by my insurance. What I found out later my benefits for this procedure is 1 every 5 years and the last one I had was one year prior. What this dentist office failed to do is to ask Humana the date of the last full mouth ex-ray. We have battled back and forth on this and I cannot feel I owe the $90 when they failed to do their job in a proper ethical manner. I eventually told them to go ahead and turn over to a collection agency or to write off as a bad debt because I was not going to pay for their mistake. They have turned it over to collection agency & I don't give a rat's butt. I don't owe anybody 0 and I won't be needing any loans to worry about my credit rating which is over 800. I will not bad mouth the dentist, Anna Newman, herself. I liked her and am upset that I won't get to have them as my permanent dentists because of this screw up by somebody in their office. They obviously need to better train their employees how to set up new patients and to get the correct info from the insurance company as to their benefits before performing any procedures. I've never had such a problem with any dentist before.

I really hoped that with the name change there would come a change in the care...guess that was too…read moremuch to ask. Took wife in around 830 on a Monday night, ER was empty as far as we could hear and see so figured we might get fast care. The 2 nurses that initially took care of her acted like we were bothering them, barely spoke and didn't appear to know anything going on. Couldn't get a line in to draw labs, ended up blowing one vein before having to try 2 more times. Didn't know what meds were given so couldn't answer any questions about how to take meds prescribed for home use. Pregnant nurse physically yanked the EKG leads off my wife, pulling some pads but leaving most. When you're already in pain, even a seemingly easy pull on things can cause pain. Doctor never came past the foot of the bed or touched my wife to see what could be going on. We were in for what she described as immense pain in her chest muscles, doctors call...lets take an x-ray. Since when can you see muscle injuries on a normal x-ray? Even the x-ray tech questioned that but did it anyway. We got more assistance with the meds from CVS than anyone at the hospital. They forget that while they might see things over and over all day long, there are people that haven't had to deal with things before and can be scared or concerned, treat everyone as if they were your loved one dang it. I sure hope that nurses baby gets compassion from someone cause she sure didn't appear to have any.

Something has changed at the lab at Georgetown Community Hospital. For the last 3 years I have…read moregotten labs there every 6 months. I don't know what has changed in the last 6 months but it has not been for the better. It took a while for them to input my labs and it took two of them to find, not all the lab names were the same as my doctor ordered, they no longer appear in my chart and no one can tell me why, one of my labs had to be sent out and it's been almost a week and its still not back. It has never taken this long! My husband had an MRI on his arm and the radiologist missed he had a torn bicep. Luckily he had a good ortho and he caught it when he looked at the MRI. I will no longer be going to Georgetown Hospital. If I need ER services I will use the new Baptist Health ER they are building or I will drive to Lexington. I've given them plenty of chances over the last 5 years and this year they have blown it for our family. I will not accept subpar care or customer service!

My sister had her baby there several years ago and they took wonderful care of her and her baby .read more

At this point, Ephraim McDowell feels less like a healthcare network and more like a place you end…read moreup because you have no other choice. It's the medical equivalent of being shoved into a van, blindfolded, and dropped off at whatever location happens to be open. You don't come here because you trust them--you come here because the alternative is bleeding out in a ditch. Take my experiences. I walked in with a gunshot wound to the hand, and somehow the grand medical conclusion was Flexeril, Tylenol, and a $3,000 bill. Danville's staff has a couple of competent people buried in the chaos, but most of what you deal with feels like confusion wrapped in a scrubs uniform. Then there's Harrodsburg. After getting AC compressor lubricant blasted into my eyes, I got redirected to Lexington like a piece of lost mail. And once I got there? The doctor basically told me I wasted my time, shrugged, and sent me home at 2 a.m. with nothing but more questions and less trust. No explanation. No reasoning. Just a pat on the back and the door. Every visit feels like you've stumbled into their system and can't get out until someone finally decides you're allowed to leave. Communication is scattered, urgency is optional, and half the time you're wondering who--if anyone--is actually steering the ship. But hey, this place is better than dying with no treatment in the middle of a field somewhere. I guess.

We have been here two hours and no doctor still And my…read morecomplaint was chest pain I am about to walk out and seek medical care some where else

Went to ER with obvious umbilical hernia. Initial treatment & staff were fine. Then CT scan showed…read morethe hernia caused a kink in the intestine. Suddenly I am not a human with a brain, but a body with a condition and a textbook treatment. NG tube, no option. If anyone had listened to me about my sinus/nasal issues & condition, they would have known that an NG tube should have NEVER been an option...potential for further trauma, damage, & infection, but no one paid any attention. They had their own agenda. I cannot mentally/psychologically tolerate it. They had to sedate me to get it inserted. Cue an hour long panic attack when I came to (at shift change) Never saw anyone from new shift staff. Husband kept going to desk to discuss my reaction. Was told " oh, she'll get over it". Surgeon never showed, even after saying he "was on his way" Upstairs, cue another panic attack. Was informed that the tube could be in for weeks. Throat was swelling, nose was bleeding. Hell no. Nurse called the doctor. I had 2 options. Leave the tube in as long as he said to, or discharge. The only way I could handle the tube was if I was sedated. I was on the verge of removing it myself. I took the discharge. Kept getting different answers from different staff members, no follow-up, and minimal to no care. Never again.

Worse care center ever Notice I did not call it a hospital?…read moreMy wife was in ICU for 29 days. If I had notbee there every day, I have no doubt what so ever, she would not have made it out alive. Every day I had to tell them what to do and what not to do. She suffered an internal decapitation. The neurosurgeon was the only competent person I saw. There has only been 7 cases of her injury ever survive. That is EVER in the history of the record keeping. pe do have to learn somewhere but all the did was play games with there iPhones Her bill was $386,000 dollars. I told them to stick it. I paid the neurosurgeon for his services. He was a professional . thank GOD

On September 7, 2024, I was a victim of an active shooter on interstate 75 near London, Kentucky…read more I was taken by helicopter to the UK heath care Albert B. Chandler hospital. My care there with only one exception was fantastic. The trauma team, emergency department, nurses, technicians therapists, dietary and housekeeping personnel were all friendly, conscientious and great at their jobs. One nurse named Barbara who worked on discharge planning, was the only exception to my excellent care. Barbara works a nursing job that does not provide bedside care. She was going over her discharge plans for me. I have a bullet hole in my left upper thigh. I cannot see this wound directly. While in the hospital, one physician and several nurses packed this wound with saline soaked gauze. These people are trained to pack the wound. They were standing behind me and using TWO HANDS to pack this wound. "Nurse" Barbara's solution for acceptable home wound care was to have me hold a mirror in one hand and use the other hand to pack the wound. As stated earlier, trained doctors and nurses require TWO hands to safely accomplish this task to maintain sterility. Preventing infection is paramount in this situation. In the weeks since my discharge, my opinion of "Nurse" Barbara is that she is out of touch with good patient education. I also believe she is lazy and did not want to take the time to help set up out of state discharge care. The name of my primary care physician in Indiana was well documented on my chart. One phone call to Indiana would have alerted my doctor that I needed additional care. Shame on this nurse for being so negligent.

If it were at all possible, I'd rate Harrison Memorial Hospital no stars. This place hardly passes…read moreas a band-aid station, and I say this for several reasons. I have a sister, who is now six, but was three at the time. She was having severe pain in her chest, so we took her to HMH. They ran a test or two, and said it was probably acid reflux. With this persistant pain, we decided to get a second opinion and she was sent to UK Children's Hospital, where we found out that HER LUNG COLLAPSED! Also, when I was fourteen, my step-dad and I caught a nasty stomach virus. One of the family doctors prescribed fineragin to my step-dad and told me just to take what he prescribed to him. Two days later, I was having an acute dystonic reaction (an allergic reaction to a medication that causes muscles to draw up), so my mother took me to the emergency room. The quack of a doctor there told mom that I was faking it, just to send me home. Unconvinced, she refused to take me home. After several reactions, I cringed up and passed out due to not being able to breathe. They eventually sent me to U.K. Children's Hospital because they "couldn't do anything" for me. All I needed was benyadryl, constant I.V. fluids, and rest. Also, in the family doctors' office, there is a very rude receptionist named Sarah. Everytime I call to make an appointment, ask a question, or request a school excuse, she either gets very snobby, sarcastic, or just downright rude. I work at a local grocery store, so I understand that dealing with the public is hard, but really? It isn't that hard to be nice, especially in a place that deals with sick and injured people. My grandmother has COPD and has a VERY difficult time breathing. One time, she had to get moved to the Intensive Care Unit because it was so bad. She was put on oxygen, but the stupid inexperienced nurse turned her oxygen up too high and she almost died from it. A very careless mistake had almost turned into the loss of a life. The life of my grandmother. Overall, I am VERY displeased with Harrison Memorial Hospital and don't recommend it to anyone!

If I could give them 0 stars I would. Went here because I had terrible ear pain, even though I was…read moresobbing and shaking from pain I still had to wait over an hour to be seen by a doctor that saw me for 20 seconds and sent me right back to the lobby to wait for another hour before they discharged me. Bill was $3,000 for an absolute nonexistent level of care, not only that, but once I followed up with an ENT, he told me the ER UNDERDIAGNOSED me and that I had a severe ear infection, to which I had to have another round of antibiotics because the ones the ER sent weren't appropiate. I explained all of this to the billing department since I have a bill of over $1600 after insurance, and they could have not cared less, needless to say I'm never stepping foot on a Baptist Health facility again.

I have been in the ER in august and they charge me huge amounts around 30k for one night and…read morecouple services and applied for financial aid they approved but they did not change the amount for me to make a payment. since that time I am struggling with their representative and everyone in office tell me something different and I asked them every-time to connect me with their supervisor but they never did and didn't fix the issue. I am calling them every week since January but no one is helping out. I have bad experience with the financial aid staff.