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    Boutique Pawse

    5.0 (8 reviews)
    Open 10:00 am - 6:00 pm

    Boutique Pawse Photos

    Boutique Pawse - Pet Stores Near Me - Montreal, Quebec
    Boutique Pawse - Pet Stores Near Me - Montreal, Quebec
    Boutique Pawse - Pet Stores Near Me - Montreal, Quebec

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    Boutique Pawse - Pet Stores Near Me - Montreal, Quebec

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    7 years ago

    Helpful 7
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    9 years ago

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    8 years ago

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    10 years ago

    Great place ! Good service, knowledgable staff, quality items.

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    Chico

    Chico

    (2 reviews)

    Verdun

    This pet shop has a decent collection of products for animals of all kinds, and does sell animals…read more I was a client there for many years to buy food and accessories for my cat without any problems. The staff was always friendly to us. Then we decided to buy two rats. We were misinformed about the type of cage we should get. Yes, it said "rat cage" on it, but rats need to climb and this was a flat cage. We were recommended a feed that included dry corn and even after we hesitated the vendor insisted that it was the best thing on the shelves (dry corn can contain mold and fungus that is known to be carcinogenic to rats). We get home and a few days later one of our rats gets sick. We get upset, I send an upset email to the company to let them know how I feel about the bad recommendation and the fact that I'm going to have to shell out for vet fees already. My boyfriend goes back to the store to get pet food soon after and the owner apologizes, asks about the rat and gives us a complimentary bag of pet food. A few months pass. Our rat heals. We decide to get two more rats to add to our brand new Double Critter Nation Cage... We go to the same pet shop, since the owner did make amends. We select two rats, they look healthy, they just got in, they're still in the back, didn't make it to the cages yet. We bring them home. They won't eat the food we give them and so we worry they might not be weened. We go back to the store and the owner gives us a bit of what he feeds them, so we can transition from what he gave them to what we have. They start eating, mixed with a bit of wet food. But their health doesn't look good... It starts with a few sneezes, which is normal. But after a week, it gets worse. One in particular is getting really really bad. Her lungs are whistling, she's sneezing so much and wheezing so bad. She's lethargic. I have to set her aside in another cage ASAP so I don't contaminate the others, but I don't have one, so I need to go buy one. The nearest place is Chico, where I got my sick rat. Again. So I go there. I'm upset. I'm asked by the employees how I am and I tell them: "Upset". I'm asked what's wrong: "My new rat that I bought here is sick, I need a quarantine cage". An employee shows me a variety of options that could be used within my budget and we finally settle on one. And then the owner shows up in front of us. He accuses us of badmouthing him and his company to his employees. He asks what our problem is now. I tell him that my problem now is that at least one of the rats I bought is sick with a respiratory infection and I need to go see a vet as an emergency; in the meanwhile I need a quarantine cage so this does not spread and infect all my rats, so I came to get a cage. He takes the most condescending tone and asks what the symptoms are, asks if I realize that rats do occasionally sneeze, and tells me that if the rats are sick that it's my fault, that "Maybe I should stop putting the rats under the Air Conditioner". He claimed that none of his rats have never been sick and that we are the only clients of his to have ever complained, so the problem lies with us. That he was comprising enough. The fact is, he did compromise and if he hadn't apologize at first we might not have returned. That's customer service. But that day, I was upset and worried for my baby. I wasn't there to ask anything from him. I was there to buy something. I didn't go to see him, he came to see me. He went out of him way to see me and insult me. And regardless of the previous efforts, that kills any good will he had accumulated until then. My temperament was not friendly and I might have been frothing at the mouth slightly at the end of the encounter, but I worked at the SPCA for 3 years, at a vet clinic for 1 year and volunteered here and there all my adult life to help animals. I know a thing or two about animals. When I set out to get rats, I did it right and I studied. Especially when I realized the first advice I got from the pet shop was wrong. So I made myself as knowledgeable as I could be about my new pets. Being told that this is all my fault when I've had them less than a week, seeing how he took no blame whatsoever, how he attacked me, but even worse to me was how he gave no fucks about the fact that his other rats could also be contaminated (same breeder, contagious infection). In the end I put the cage down, told him I would never return. Not only was the first rat sick, the second one I bought at the same time was sick too. I had to bring them both. It's been a month at the time of writing this (approximately) and they are still in isolation being medicated because pulmonary infections suck. And so does the owner of this Chico. To be fair, the employees have always been kind and whatever misinformation they spread is due to the lack of training of the employer and company.

    This is a family business part of the Verdun community. That have human and animal needs at heart…read more!!

    Boutique Pawse - petstore - Updated June 2026

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