Mike responded to my quote inquiry quickly. He made himself available right away, which was lucky…read morefor me! He was highly professional and got the job done fast and was very reasonably priced. Definitely recommend him! Love supporting our local businesses!

Great service and so reasonably priced! Mike re-keyed a patio door and saved me the money and…read morehassle of replacing the door handle when I had lost the key for it. A much better option!

Wish I could rate this a 0/5. Literally could not recommend this place LESS. Would like to start…read moreout by saying that the associate Chad who physically came out to help us, was very kind and helpful. Our car was stranded in a fast food restaurant parking lot overnight after the key broke off the fob in the ignition and we were unable to reprogram a new fob. Called Paul's Lock & Key Shop for advice/availability as my sick grandfather was stuck at the hotel without his medications and needed to return home as soon as possible. Owner Jim answered the phone and immediately began to speak with hostility towards us, saying "are you going to shut up so I can talk?" and "I'm trying to do you a favor and if you don't stop talking I'm not helping you" as my mom was trying to relay information from him to me so I could follow his instruction. He also cussed at us, saying "well maybe I should fucking talk to her then!" When my mom was explaining the situation to him. It made an already incredibly stressful day 1000x worse, and I never expected this kind of customer service in Rochester. Especially where 90% of visitors are likely having the worst day of their life and could be met with a small amount of kindness. You never know what someone is going through. Will not be using services again and certainly will not be recommending to others/will be warning those looking for appropriate service to look elsewhere. Very disappointing.

Sales person was beyond unprofessional and arrogant, yelled at customer. Showed up wreaking of…read morecigarette smoke. Never do business with these people. Owner didn't care and made zero effort to make it right.

Last week, we accidentally locked the keys to our rental car in the trunk at the lake. All day…read morestory short, after 3 people came out, several opinions, and the rental car company being absurd, Steve was the only one who knew exactly what to do and didn't take advantage of us despite the position we were in. We're forever indebted and grateful!

Steve is a qualified, experienced locksmith. Veteran owned business. He is qualified in all types…read moreof auto key making and great with residential and commercial locks

I unexpectedly ran into an issue with an electronic lock. I choose A-1 key shop because of positive…read morereviews and availability on my day off. Initially, Mark was professional and gained entry to the room after 45 minutes. If the encounter had ended there, I would have given him 5 stars. However a stealthy act, I caught him taking pictures in my home on his cell phone, changed my rating. When I called him out, he said, "Oh, I didn't think you'd mind." If that were true, he would have asked me first and not attempted to hide his actions. I insisted that he delete the photos. He apologized but I felt uncomfortable and my privacy was violated. I just wanted to pay him and end the encounter. Later, someone needed a locksmith and remembered I had a recent service. They asked for my recommendation so I decided to share my experience.

We lost our only key to our SUV. We wanted to avoid the expense of towing it 20-some miles to the…read morenearest Ford dealer to cut and program a new key so I googled Rochester locksmith and called just about every result for a quote. As of yet, I am still waiting for a couple companies to call me back. Another well known Rochester locksmith said they could cut a key but NOT program it so it would still involve that tow to a dealer. Now that leaves the remaining 3 locksmiths that said they could cut and program keys. The lowest quote to the highest quote ranged almost $200...so glad I took the time to call around. A-1 was the second lowest quote but the locksmith with lowest quote was having equipment problems and was actually unavailable. Anyway, Mark from A-1 answered the phone right away and was very friendly. He took the time to double check the quote so we wouldn't be surprised by anything when he actually got here. As we live off in the country, he was great at communicating his ETA. While here, you could tell he has 25yrs of experience; he was courteous and he worked diligently on making sure the key was perfect. He went way above and beyond with this service and we cannot thank him enough. Hands-down, A-1 will be used again. They are the best choice and best deal for a locksmith!

Went in to get a replacement key cut for my daughter as she had just turned 18 and thought it was…read moreabout time she got a key to the house, after going in and not even getting greeted I ask if they can cut a key for me, they then said "Not for you" I was a little confused and I asked why He then asked to see proof that it was my key, as if I carry that stuff around! I asked him if everyone needed proof of ownership of they key they want copies of and he said "Only you types of people" Being an African-American I took this comment on a very person and offensive level, I told him how bullshit his racist policy was and walked out the door This man is a racist, offensive and rude, wouldn't ever want to give him any of my money to stay afloat!

Did a GREAT JOB. Will go back to him when I need more key's programed or key's made. It was worth…read moreevery penny I paid.

I bought an Audi at auction with no key fobs. The dealership, Park Place Motors, quoted me $800 for…read morejust one replacement. After calling around, a locksmith recommended North Country Locksmith. Mike got me in the same day--with no rush fee--and charged less than half of what the dealer wanted. Since then, we've used North Country for everything from rekeying our rental property to programming keys for other cars we've purchased. They're fast, reliable, and affordable--highly recommended. Fast Response Reasonable price Knowledgeable