Walked into the store, never greeted or received so much as a hello. These store employees need a…read morecomplete customer service training overhaul. Horrible service!

I'll start off by saying this isn't just women's clothing. There's a men's section as well…read more Aside from the selection being limited at this location, I generally buy all of my work clothes from banana, and I've found the customer service to be above par. I generally shop online, as the selection in this store is limited, and return or exchange in store. I've found this to be a good option for shopping at this banana, as long as the online order isn't return by mail only. The banana reps have always been good to me whether it be to find a different size or place an order for something they don't currently have in store. Actually, there have been times where they've gotten me a better deal in the store for some of the items I've ordered online. Overall, it's not a bad place to shop when you need to actually look like you've got your life in order, and there's generally always a sale going on. Regarding the review about the negative customer service experience, I prefer not to be harassed by the sales associates. If I wanted that I'd just go to Buckle.

Tragedy struck my family as my father was failing in a nursing home. I decided to update my…read morecharcoal gray suit and head to MW to buy some pants. I asked them to help expedite, not knowing when it would be needed and I would be flying at a days notice. Same day, I got the bad news. I called back to MW and see if they could push the alteration faster. They obliged and it was ready to go a day earlier. I can't thank you enough for the help, you guys are fantastic.

Horrible horrile customer service!!! Had nasty attitudes like they didnt want to workread more

This review is only for the make up dept as I was on a time budget. I went in to buy a lipstick…read morefrom MAC (they were out of my chosen color) but the young woman at the counter, Kasey, was very friendly and engaging. I asked a few questions about make up for older skin (I'll be 58 in June) and she ended up basically giving me a makeover. I ended up buying several products as they were light and didn't settle in my creases . Very helpful having someone who understands mature skin assist me! I just hope I can replicate her work!

rita was an absolute pleasure! she was so sweet and knowledgeable. extremely helpful and friendly…read more i will be be back just to see her.

Funny that I've been shopping at H & M out of town because there wasn't one in the area. Surprise!…read moreThere's been one here in the mall hiding all along. :) Now I'm a happier customer. There's not much here that I wouldn't wear with a good variety in every department. I do wish the departments or areas were divided with signs so you new what was where. The sizes run a bit funky so I would recommend trying everything on for the best fit. The best thing about this location is there is always a sale so keep your eyes out!

One of my favorite places to shop. Good quality clothes at a decent price. The music is usually…read moregood and it's not normally crowded. The cashiers are young and hip and can answer my questions. I feel very welcomed when I shop here. They have the latest trends as well as your basic staple items. Lots of accessories to fit your needs. My favorite are the accessories at the check out. It gives me something to browse while waiting in line.

Yes. The salespeople can be a little overwhelming the first time in there. If you tell them to…read moreleave you alone, though (sometimes you have to tell them twice), they generally do. If you don't want help, tell them you're just looking and *don't* give them your size. If you give them your size, you may still get them handing you clothes, even if you told them not to. I wear an extra long, which is very hard to find and I am very, very picky when I go in there. I don't like all the fashionable jeans. I just want plain, normal, nothing fancy jeans, which is hard to find in this store to begin with, nevermind trying to find it in my size. The salespeople are very helpful and patient with me. It's a nightmare trying to find my jeans, but I don't know of any other place that sells jeans in my size, so I appreciate the salespeople being patient with me while I try to find the most plain, normal pants I can that are my size. The salespeople are very helpful, patient, and kind. I've never had much of a problem getting them to leave me alone when I don't want the help and they've always been excellent when I do need help. PS - The clothes are overpriced. No doubt about that at all. They sell sizes that others don't carry, though, so I'm stuck paying more, but it's been worth it so far for me.

First-time customer here. Had not much intention of purchasing anything. The helpful salesgirl from…read moreDixie County changed my outlook. Ended up buying 2 pairs of jeans. And that's where it all went south. We left both pairs to be hemmed with a promise they'd be finished Monday afternoon. When we arrived *Tuesday* afternoon, they hadn't started on the jeans. And we got attitude from a guy named Carlos. Gave up and went home. A 40-minute ride. Called again on Sunday to verify they were done. Again got attitude and rudeness from same guy, Carlos. Not impressed. I won't be back, though everyone's happy with the jeans so we'll source em from the internet from now on. Meh.

MY EXPERIENCE WITH THE MANAGER not sure if it was Nikki or another manager .. I've never had a bad…read moreexperience at American eagle but yesterday was horrible . I walked up to her to ask about a size / length and if they had anymore or if they even had a decent stock of my size .. she simply rolled her eyes and just goes "no we don't have that " and proceeds to be clearly annoyed that I even asked her for help in the first place . Another worker ends up asking me if I need help which she does help me find my size so props to her for that I guess . As I go to leave I tell the other girl thank you for helping (it was dead silent ) the manager scoffs at me as I walk away . I'm assuming this is because I complained to the other worker about her shitty attitude . VERY MUCH MEAN GIRL ENERGY AND I WILL NEVER SHOP AT THIS LOCATION AGAIN . Her nasty attitude ruined the rest of my shopping experience and quite literally made me never want to return to that store ever again

For a long time I didn't much care for American Eagle, as I viewed them as more or less a…read moresecond-rate copy of Hollister Co, but recently on the advice of friends I've looked into them again and have been impressed overall. While Hollister takes their concept of style from parent-company Abercrombie's ethos mixed with a retro-surfer fashion sense, Am Eagle is more all-American, nearly Midwestern in their approach. You won't find that much real overlap in what types of styles the two stores carry. What I really like about Am Eagle is that they carry men's extra-small sizes in shirts and overall offer a lot more variety in sizes than most stores of their caliber. Also, their website allows you to look at multiple views of all products and to trace their products to see if a certain color and size is availible in a store near your ZIP code. This is such a nice feature, because it doesn't just show if your local store has it or not, but all the stores in a certain radias. So that cute shirt you want may not be availible at the Oaks Mall, but maybe Orlando and that's nice to know in case you'll be down there soon anyways. (Am I the only person who gives this much thought to shopping?!) I don't like Am Eagle's T-shirts or hoodies very much, but their button-up causal shirts are great and they often seem to have good seasonal sales. Several friends swear by their jeans and their girls' section looks impressive too. Also, I've found the sales staff to be very friendly yet not the least bit intrusive. I'm impressed with them now.

Normally I don't review chain, mall-based, retailers, but let me say the local Hollister has great…read moreservice and is a fun place to shop. They have good sales and most importantly, if you must make a return or run into any issue you need help with, their staff is prompt and helpful. There's clothing out there I do like better than Hollister: the bling of Morphine Generation, Howe, William Rast, Goldsign, and other haute-streetwear . . . but Hollister is great for basics that are enduring and attractive. Their prices can't be beat and their quality is very high with good choices for fabric that wears well and feels soft. I'm glad they're in my life. :)