I've been a loyal customer of Belmont for nearly 20 years -- until today. I called in, desperate,…read morebecause the windshield wiper mechanism was clearly installed wrong. The blades were rubbing against each other, and one finally snapped off while I was driving in the rain. I was shaken and upset. To my shock, the manager on duty, Kevin, responded dismissively and refused to help me, saying the shop was "too busy." Despite my distress, he essentially told me to "eff off." I then took my car to another shop -- also very busy -- and they managed to fix the wiper in under a minute. If a busy shop can handle a simple fix without drama, it's hard to justify staying with Belmont. After two decades of loyalty, I'll no longer use Belmont. My partner won't either. I'll be warning friends and family: if you want dependable service and respectful treatment, go somewhere else. Belmont -- your "too busy for customers" attitude guarantees you won't be so busy for long.

Very good customer service ,knowledgeable and very honest.I have used there services for years and…read morewill continue to recommend them and utilize their services

We were totally satisfied with the repairs to our car AND the incredible customer service we got…read more Just the same, people, get off your cell phones so we don't have to get our car fixed again!

My husband and I have taken three Mercedes to this location for repair and didn't have any…read morecomplaints the first 2 times. I recently took my car there and got the run around on when the car would be finished - anywhere from 13 to 16 to 21 days. Dropped the car off on a Tuesday and it didn't go into the shop until Friday (got a text on the Friday afternoon before the long weekend) so I could have kept it for a couple of days and not used a rental car. They told me 3 times that the parts had come in and then I find out that some were on back order from Germany and that's why it took so long. No one mentioned this issue. They need to improve their customer service, work on customer expectations and communications. They were very proud of the fact that they would text me the progress of repairs but every time it was from a different person with more bad news. I lodged a complaint with BCAA about this and a note will be put on their file. I believe that something happened with this as suddenly the car was ready a week before the last projected end date. So maybe its good to complain, but a customer shouldn't have to. I must say the quality of workmanship was good, but their customer service left me wondering if we would take a car there again.

My car was repaired quickly and looks like new. The office staff was very friendly. I was…read moresupplied with a courtesy car which was so helpful. 5 stars!

We only called for an estimate and they were not at all interested in working with us. Why? Because…read morewe were honest and said that we would not be able to have it fixed here because we are travelling back to our home province soon but needed an estimate for insurance reasons. The manager was not interested at all to work with us. Apparently they will only do estimates if their shop is doing the repairs, however they will do estimates for a price but did not divulge it until we pressed for the cost. He made it sound like it was an inconvenience all around. As they were recalcitrant we closed off the call.

Back in February 21/24 my Dodge Dakota was rear-ended and left me with a protruding out of shape…read morerear bumper. Reported the incident to ICBC immediately and was given the green light to have the bumper replaced. Long story short, I had tried three well known body shops in town which all had long waiting periods for the initial appointments. One after the other gave me the same story we can't find a replacement for the year of this truck. I am now at my wits end and driving on my way home I thought to stop at Craftsman Collision in retrospect I should have tried first. Fast forward four months later after getting the runaround from the other body shops I met with estimator Riley at CC and explained my situation. He immediately got his manager Matt Greenberg involved and within 10 minutes he had procured an aftermarket bumper that matched the original. Matt is a young and personable manager with very good and resourceful connections. Throughout the process his staff were cordial and responsive. After a few days in the shop I had a straight and shiny looking like new bumper. This is a very busy shop but if you want the job done right I highly recommend Matt and his capable staff to look after your vehicle.

Craftsman Collision are amazing - really! These guys are incredible - really professional and…read moreunbelievably helpful. We needed a piece glued on to our car, and they did this for us gratis/free. Absolutely no charge! And they even returned our car to us freshly washed and shiny! All of this was performed without charge - although we wanted to pay for the wonderful service. If you are ever looking for professional, supportive service - go to these guys. We live partly in Toronto, and we have commented (in astonishment) that you'd NEVER NEVER get service like this in Toronto. These guys are honest, they are professional, and they provide over-the-top customer service. Neil and Denny Hughes (with an old Toyota Camry that was returned to us looking shiny and glam - all free of charge!!!!

(Update) Good job on dent removal but finished paint work has runs debris and overspray very upset…read moreas I need a complete respray there is very minimal clear coat it was mixed in the base coat so can't even polish it cause then there will be no clear coat to protect the paint very upset

Jeff Noyes (Oceanside Airbrush) destroyed the paint on the passenger side door and front fender of…read moremy collectors 1989 Honda Civic Si (according to 3 body shops it now requires a $15-1800.00 fix).. I have posted reviews (backed up by pics and text messages) to Yelp, Google, the BBB and Trust Pilot documenting this very sad experience... Jeff HAS NOT responded to my many, many texts but has now sent abusive texts to my 79 year old neighbour (who he also did work for) accusing her of letting me use her account to write (accurate) reviews of his work and threatening to come to her house if she didn't remove those reviews.... (which she did NOT write... BTW those texts are available for review upon request). Jeff not only wrecked my car... he is a menace.... Avoid him and his company at all costs!!! Pic 1: my civic prepped for painting Pic 2: Jeff's idea of a colour match Pic 3: paint "melted" by over buffing Pic 4: detail of Jeff's final "product" Pic 5: front fender over buffed

This place is a total scam! I came in with a tacoma 2015 to get some scratch repair done, the owner…read moreasked if he could buy my truck, meanwhile they quoted me 28K to fix it and ICBC wanted to right it off- a perfectly functionning truck! They even asked $50 for the quote! I ended up getting the scratch fixed for $600 somewhere else! SUCH A SCAM!

Horrible service, lies upon lies. Run by a bunch of clowns! Can't fix anything. They have had my…read morevehicle since February 2022 and it's still in pieces. They won't commit to a deadline on when it will be ready. DON'T take your vehicle here to be fixed! It probably won't happen, you'll waste a lot of time and energy and become very frustrated!

Carstar/Pre-Tech Collison was absolutely incredible. My vehicle ended up being a write-off by ICBC,…read morebut the Pre-Tech Collision team thoroughly explained the estimation reports they prepared, as well as went out of their way to put my bumper back on my car after ICBC confirmed the write-off, which allowed me to continue driving the car during ICBC negotiations. And by "went out of their way to put my bumper back on my car" I mean they let me pick up my car outside of official work hours (because I work full time and couldn't drop by during official work hours), did the work to put the bumper back on overnight (and on incredibly short notice), and gave advice about how to deal with some stuff that was going on between myself and ICBC. I unfortunately was not able to get my car repaired due to ICBC writing it off, but on customer service alone I would choose Carstar/Pre-Tech Collision over any other repair shop.

avoid this establishment 8 months into my icbc claim and…read morethey have come up with NOTHING they could not find the fender for my collectable car i found one they wanted to charge me another $634.92 to use it rude unfriendly incompetant service

Porsche 911. Hit a deer…read more Provided excellent service. Recognized the importance of the car to me. Very good paint. Managed ICBC and insulated me from administrative headaches. Used OEM parts. Went the extra mile in customer satisfaction- Manager Matt was always informed and hands on. Matt met me on drop-off and on pick-up and introduced me to John, who was managing the repair. Fussed over the car on pickup and answered all of my technical questions. Happy customer. Not so much the deer.

What a disappointment The manager Shawn promised me he…read morewould fix my Bmw M3 convertible and did the contrary He destroyed it Beware!!!! Unable to fix it or even WASH the car after having it for 2 months All Bmw owners don't trust this place with your baby No respect for people or there vehicles

Outstanding, prompt, professional service. Highly recommend for any auto paint or body needs. Can't…read morethank these guys enough.

Excellent service from the start. I met co-owner Kris when I arrived, needed a leaking rear…read morewindshield repaired or replaced. Limas the 3rd shop I'd been referred in past hour. Kris looked at vehicle's problem; water stained drooping headliner, messed up with glue by last shop that did not repair, said not to be leaking?! Kris said, " we will take care of it, it's what we do." I relieved to have found reliable people ready to help. Vehicle into shop a few days later, ready for pickup 6 hours later. Technician, said he'd popped out rear windshield, resealed then reinstalled, should be okay now. Then into office to pay for service, 'no charge' receptionist said. I at a loss for words. Goodness sakes, how generous! I relieved and pleased to finally have found this business that is conducted by professional and reliable people with integrity. With thanks and gratitude,

New Sprinter glass had an issue First Class Glass replaced…read morewith new glass right away. 5 stars.

Amazing professional technicians who came to my home to replace the windshield of my car. Easy to…read moreset-up appointments, and technicians were on time as scheduled. Great customer service and prices! Highly recommend for your windshield repair/replacement needs.