I see all of these negative reviews, and I feel very sorry that the customers had negative…read moreexperiences. That being said, I have had VSP vision insurance for several years, and I have never experienced any problems with them. I have always been able to find optometrists who accept my VSP insurance and who are highly skilled and polite. I usually receive my eye exams at Visionworks, and their optometrists always figure out my challenging prescriptions as well as how to submit claims for the VSP insurance. Maybe I have a different plan that what the other reviewers have (I receive my VSP insurance through my husband's employer), but my VSP insurance covers most of the cost of my eye exams, contact lenses, eyeglasses, and prescription sunglasses. For example, today my husband and I bought eyeglasses and contact lenses at Visionworks, and each of our eyeglasses with designer frames and polycarbonate lenses cost only $45 out of pocket. Non-designer eyeglasses would have been free. I ordered extra contact lenses, and my cost was steeply discounted for those also.

I am extremely disappointed with VSP's customer service and the way they handled a problem that…read moreoccurred while our VSP insurance was active. My friend Rick purchased expensive progressive transition glasses from a VSP eye-care provider while he had valid VSP coverage. The glasses cost more than $700 and were not right from the beginning. Rick returned to the eye doctor's office several times and was repeatedly told the glasses simply needed adjusting. The adjustments did not correct the problem. We continued trying to get the problem resolved. MyEyeDr. customer service eventually told me that the glasses would be remade and that Jennifer, the manager at the Avon/Raceway Road location, would be notified. Rick was then told he needed another eye examination before the glasses would be remade. He followed those instructions and had another examination. After he did what was requested, we were told the glasses would NOT be remade because the new examination resulted in a new prescription. I then called VSP for help. Instead of reviewing what happened, I was told, essentially, "Sorry, your insurance has expired and we can't help with past problems." That is the part I find especially unacceptable. This was not a new problem that occurred after our insurance ended. The glasses were purchased while Rick was covered by VSP. The problem with the glasses occurred while he was covered, and our attempts to have the problem corrected began while the coverage was valid. We simply chose not to renew VSP afterward. Rick is a professional truck driver, so having properly made progressive glasses is particularly important. We paid more than $700 for these glasses and tried repeatedly to have the problem corrected. I believe VSP should review complaints based on when the covered service and problem occurred, rather than refusing to even assist because the customer later chose not to renew the insurance. I would like VSP to review the original claim, the dates the problems were reported, the applicable remake or satisfaction guarantees at the time of purchase, and MyEyeDr.'s handling of the glasses.

Hi, you help that has been helping me out but they haven't got my insurance fixed love itread more

They don't "manage" care, they withhold it. Even if it's surgery they will deny, drag their feet,…read moreghost you.... whatever it takes to save a buck.

Cleaned up spelling and updated outcome of reported issues…read more... The customer service department works out of Rancho Cordova. We made the mistake of attempting to save $28 / month by converting our Medicare part B from G Extra to G. We have been given the wrong information several times and as of this moment we have had the following happen. My insurance was canceled because they didn't understand why I am taking 5mg of ramapril. They never in the last 15 months disputed the reason I am take this drug and have been paying for it under the G extra plan. They never contacted us to ask for more information they just canceled my insurance. My wife and I had been on the same whole household discount. She was converted to the G plan, but after complaining that my insurance was canceled they didn't put me back on the whole household discount, they created a new separate plan with a new deductible at a higher cost. We got a bill saying I needed to pay for this on November 8. The next day I got a past due bill. This was in spite of the fact that on October 30th they withdrew $343 for our combined monthly G extra which means my insurance should be covered through the end of November. My wife has spent about 20 hours speaking to about 6 inept customer service reps and 3 supervisors. This issue has been going on for 3 weeks. The billing is extremely messed up and yet to be resolved. We are very concerned that this will not be corrected by the end of the month. I cannot in good conscious recommend Blue Shield of California..... Their customer service is not that at all! And why would an insurance company want a patient to explain why I am on a drug? Isn't that what doctors and pharmacists are for?!! Just three days ago, we asked Blue Shield to forget about changing it to the G plan and put us back on G extra together for the price we paid before. A wonderful rep named Stephany H actually worked with us and returned calls and followed up for the three days it took to make that change. The lesson is to never try to change plans when it is not within 60 days of a birthday. The Blue Shield MS Install department gets the request and they are terrible. We filed a Grievance on November 9th which they still have not responded to other than a letter saying they received it and they have 30 days. UPDATE: They had 30 days to respond and they dated their letter on December 9th. They said they checked and it appears as of November 20th to have changed back to where it was before. Therefore they considered it done. No aplogogy at all for all the stress they caused by cancelling my husband'sinsurance, putting us on a new plan which increased our costs, or the 10 plus hours we worked to get it back to the way it was because they could not manage to change the plans to the more inexpensive plan. Rating for their grievance department - D plus. If Stephany from the customer service department had not actually worked to change it, no supervisor had any idea how to correct it. The lesson is if you are new and considering Blue Shield of California, be aware that their underwriting department is awful - rating of F. If you are a current customer, do not let them tell you a change that goes through underwriting will be easy. It is not. We think we are ok now but will carry a bad memory of what they put us through.

I was singled out, and picked on. I recently received a call for 2 job offers again at this job at…read morethe Rancho Cordova location and I told her NO! My manager was rude I have recordings of him during our meetings telling me that Im not "Memorable" because I personally chose to just go to work, do the job and leave. I'm not into all that gossiping and telling people my business which they didn't like. I went through A miscarriage at that job and he had the nerve to ask me if I had children when he knew that I didn't and knew what I was going through. I didn't know how to go about reporting that place because it really made me feel depressed and it was the worst experience of my life...I went to Delta Dental and had a great/amazing experience there and it was a very positive work environment which I wasn't used to. The job itself at blue shield (In the concierge's department) Felt rewarding and the members would call just to speak to me and give me updates about how they are doing. The manager would lie and say that I wasn't doing well but my numbers and surveys were reflecting and saying otherwise.. this is not the job for you if you like to wear crowns, stick to yourself, not gossip, and just be more of a introvert. It has nothing to do with thinking you're better than anyone. Some people just can't stand the presence of people who stand on their own 2 feet And they will get their karma for how I was treated I didn't forget and I have documentation. Even though the jobs they called me for would be temporarily remote until April I still chose to pass because I do not want to work for a company who feels they can treat you like trash and allow management to do whatever the hell they want. Every time I try to post my review on indeed it doesn't let me do it because of inappropriate language. There's nothing inappropriate about my review and I will get what happened out there someway or another

Switching from employer based care to Covered CA felt overwhelming but Alexis made it SO smooth,…read moreeasy, and understandable. We had many questions and she responded very promptly each time. She was great to work with!

Alexis was able to answer my questions & enroll me in new supplement. I was satisfiedread more

Monica was the best at helping my daughter navigate a tough situation. My husband lost his job and…read morewe were out of state now. She worked with us until she got the health coverage she needed. I highly recommend her. She will find the best solution for you.

If you are struggling like I was with all the confusing Medicare choices, save yourself and call…read moreRay McCauley (or his lovely wife, Monica). They saved me from making a fatal mistake with my husband's coverage. I'm making it easy for you: Their number is: 916-628-5244. Thank you, Ray and Monica. Some of the most knowledgeable, kind hearted, and helpful people I've had the pleasure to work with.