I see all of these negative reviews, and I feel very sorry that the customers had negative experiences. That being said, I have had VSP vision insurance for several years, and I have never experienced any problems with them. I have always been able to find optometrists who accept my VSP insurance and who are highly skilled and polite. I usually receive my eye exams at Visionworks, and their optometrists always figure out my challenging prescriptions as well as how to submit claims for the VSP insurance. Maybe I have a different plan that what the other reviewers have (I receive my VSP insurance through my husband's employer), but my VSP insurance covers most of the cost of my eye exams, contact lenses, eyeglasses, and prescription sunglasses. For example, today my husband and I bought eyeglasses and contact lenses at Visionworks, and each of our eyeglasses with designer frames and polycarbonate lenses cost only $45 out of pocket. Non-designer eyeglasses would have been free. I ordered extra contact lenses, and my cost was steeply discounted for those also. read more

Beware. You cannot cancel this coverage, even if you are paying monthly. You are locked into a full 12 months of payment.

Inaccuracies on website on purpose. You can't shop out of network even though website says you can file to do so. The place in network cost almost double for contacts and I hear the same for glasses. They make you pay for a full year of contacts in order to get that discount which is more expensive than paying elsewhere out of pocket. They don't tell you the contact lenses benefit is wrapped into the eye exam. They tied us into a year contract but based on the laws in my state that's not legal. We called and canceled and requested reimbursement. read more

The Vision Care Plan is evil and unethical. They are worse than the Mafia. They extort patients and providers. They are monopolizing the eye care industry. They force providers to use Vision Care Plan owned products which are clearly subpar compared to what some doctors use. They poach patients from doctor offices to get them to buy eyewear from Eyeconic website. They're buying private practices too all over. I've heard of doctors being strong armed into paying very large amounts of money back to the Plan...they're threatened with termination letters and other actions. They're doing this because they're losing money in all the private practices they're taking over. Eye exams don't cost much. Exams certainly don't cost as much as plan premiums. Please everyone as customers, drop Vision Care Plans. Providers, please drop Vision Care Plans. Private pay is better for patients and doctors. read more

$$ Some tricks on using VSP $$ As other people have stated, the prices at the optometrist, using VSP benefits, are not good. You can purchase your glasses much cheaper elsewhere, without using the VSP benefit. Hint #1: Use VSP to just pay for the exam, but not to order glasses or contact lenses. The benefit for the exam is a good deal. My copay is only $10. Hint #2: Buy your glasses or contact lenses elsewhere, then file an online claim for reimbursement. You'll get back about $100 from VSP. I have personally done this many times. The online claim process is not difficult at all. Remember you have to upload a copy of your receipt. Also, keep in mind that you can only apply for reimbursement every one or two years depending upon your plan. Hint #3: When you buy your glasses or contact lenses elsewhere, use your health savings plan credit card, if you have one. We buy contact lenses from Walgreens, and I use my card there. So while the benefit at first does not seem to be very good, you can still glean some value from it. You can have your cake and eat it too! read more

VSP - Online claim reimbursement. This is what you use when buying glasses elsewhere - Health Insurance Offices Near Me - Rancho Cordova, California

VSP seems like a scam and I can't wait to stop paying them for nothing. Unfortunately, I am only able to change my insurance policies with my job once a year. I regret being tricked into this. They provide almost nothing and it is much cheaper to just buy your glasses out of pocket. read more

Want to throw away your time and money away? Then this is for you... the benefits are not very good in the first place, add in worst in class customer service... and you can just imagine the time you'll be spending on hold - only to have them hang up on you...that's right, get back in line! So if you need frustration in your life, look no further than VSP. Angering customers is their superpower... read more

Not worth the premium for coverage. What they cover out of network is less than the annual premiums. VSP doesn't pay much when you go out of their "network" of retail optometrist locations. These retail store providers are not good for getting eye care. Also submitting a claim is a major league hassle when you go out of network and get your eye care at a medical provider office. Their website claim submission process is painful. read more

I use my Vsp benefits through my eye doctor's office. My contact with Vsp is minimal and I have no problems there. Using their website, however, is like beating my face against a cinder block wall. I. Cannot. Log. In. In the past year I've made multiple calls to customer service and even sent two formal grievance complaints. It is an endless cycle of "your log in info is wrong,"; I call customer service to be told "oh you just need to login for the first time (*but I've done this three times!*), email arrives, I click to register: "that email is already in use..." If you are dealing with this too, my advice? Consider the website dead to you. If you need info just call. And don't bother asking for help with online system. They have no idea how to help you. read more

I have had VSP for two years now. I have never been able to use it. The website is anachronistic and bloated with buggy functionality. I've never been able to speak to a person. I did manage to navigate the website to a list of providers once or twice but none were near me or had good reviews. I'm just going to go pay out of pocket and cancel at my earliest opt out window. Run away. read more

The two stars are for the coverage they provide. The three missing stars are for their completely crappy customer service. I just spent 15 minutes on the phone with a robot who did NOT get me the info I needed, made me enter my phone number 4 times before it figured out what I meant, and in the end after telling it I wanted a human multiple times I heard "we are experiencing high call volumes and no one can help you now." At 1pm on a work day..... I mean they could at least have put me in a hold queue or given me a call back. Infuriating. read more

Worst eye insurance company to deal with. They deny everything. Will be canceling this joke of a company y when one. Enrollment comes around. Their custi.er service I'd ridiculous and what they promise is farthest from the truth. read more

My claim was incorrectly denied. After 40 min waiting in various queues service reps simply hanged up. 100% waste of time and money.

Once my provider dropped VSP it took me days of frustration to cancel the automatic payment for this insurance. Days on hold, unable to get into my account on line, bounced from person to person - simply horrible customer service. read more

This organization is one of the most poorly ran companies I've ever had to deal with... surprised their BBB rating is a B and not an F... I am fighting them to cover an eye exam that my 4 yr old son had... have wasted hours on the phone, emailed and the requested documents, was told it was all taken care of and now I find out I'm being taken to collection for 319.00 for an eye exam that was in network.... it is unreal how pathetic this company is... I have filed a grievance with VSP and if it is not handled I am filing a complaint with the BBB... read more

i purchased an individual plan based on previous experiences when used with an employer. The individual plan does not stack up, i wouldn't waste my money again. Customer service is lacking, I had to find out my ID from SVS vision because unknowingly it was not under my SS. When attempting to use the insurance at Costco where I have used in the past, I was told they didn't take it. The sites associated with the plans have some of the same frames as Costco but for quite more. Due to my vision I get add-ons to my lens (typically expensive), when i got finish there price was 150.00 more at one of their sites. I could have saved my monthly premium and put it toward my Costco glasses, even their contacts are high. Live and learn, stuck in a 12 month agreement; I may have to post something every month to feel vindicated read more

Insurance is a pretty corrupt racket generally, by definition, by nature: but when a SHYSTER company outright refuses a customer's trade worth potentially several hundred dollars just to extort further, UN-needed trade, the corruption's more blatant in-the-extreme! Eyeconic, VSP's online eyewear extension, is unsurprisingly part and parcel of VSP's exceptionally corrupt setup. Eyeconic's ditzy online customer service staff is sadly ill-equipped, through no fault of their own, to address or deal with VSP's corrupt system once it's exposed to them and critiqued. So we submit our request to RE-order a couple EXTRA pairs of eyeglasses already ordered, bought, and paid for to keep as backups, prompted by the frame of the original order recently broken; on its face, an excruciatingly easy and simple request: a RE-order of an original order for which no mechanical or technical provision is seemingly made at their Eyeconic website. So we contact customer service, experiencing inexplicable delays in responses, only to get confronted with an outright RIDICULOUS rigmarole bordering on the BIZARRE! Here we go: 1)Ditz No. 1 finally responds only to report that the FRAMES for the original order of eyeglasses are out of stock. Instead of recommending the OBVIOUS: RE-order the glasses with DIFFERENT frames chosen from the MULTITUDE available at Eyeconic, she curtly dismisses us with the inconvenient suggestion to seek a local provider of the original frames; when we're after a same set of EYEGLASSES, not frames! DUH! 2)We RE-contact customer service to REPEAT the request to RE-order. Ditz No. 2 writes back to instruct us to make sure we're SIGNED IN to our account to place a NEW order since the original prescription, without any explanation whatever, has expired(since early 2020), so a simple reorder is outright refused. So why sign in if we can't re-order anyway?! DUH! 3)We RE-contact customer service to clarify once more: we want to RE-order an OLD order, NOT newly order a NEW order. Ditz No. 2 writes back, harping again about signing in to the account, no matter what we believe, to order newly made lenses with a valid(unexpired)prescription. A prescription is invalid, you see, simply because a provider's arbitrary/capricious two-year time span has passed. Now the plot(and the racket)thickens. As an afterthought, Ditz No. 2 admits that prescription rules don't apply to FRAMES just in case we care to order and pay for new frames sans any lenses! 4)We RE-contact customer service requesting Eyeconic's physical location for filing a complaint, which is ignored. Ditz No. 3 writes back to preach condescending sermons about ensuring regular check-ups by eye quacks to get updated(and so valid)prescriptions, to further make sure there have been no minor changes in vision to meet(our)needs; as if mature adults are incapable of making those determinations for themselves based on their eyesight aided by their current prescribed lenses! Retreating to some vague, ambiguous, UN-cited law as their PRETEXT. What they're really saying here, of course, is that they'll outright reject your trade unless or until, under compulsion, you feed further at greater COST and INCONVENIENCE, into their collusive and extortionate optometrist-insurance scheme setup, defying all logic, reason, or COMMON SENSE. 5)We RE-contact customer service to stress that our needs don't include any paternalistic patronizing from quacks or customer service reps alike and that it's crystal clear whose profiteering interests this company aspires to serve over those of their customers. Ditz No. 4 writes back, making the standard apology for any inconvenience caused with the superfluous assurance to pass along our concerns to the appropriate, UN-named department. Racketeers duly exposed! And they really wonder why their customer rating barely(and universally)rates ONE-STAR. read more

THIS OUTFIT COULDN'T SUCK MORE I called their customer service in November but they would have to charge us in December 2020. January rolled around and we were billed again, I called and after being transferred to a half dozen different people, I finally got a guy that said he couldn't find any messages in my file from November and that I had to send them an email to cancel the plan so I did and got a reply saying our plan would be cancelled and now today 1/26/2021 I get another email conformation of the cancellation effective March 1, 2021 so now they are going to charge me another $29.50 for February. I've had to pay for 3 months $88.50 to get away from this crappy outfit! And they advertise 100% satisfaction, well I'm not 10% satisfied but they don't care. BUYER BE WARE!!!!!! read more

Honestly worst customer service. In the middle of a GLOBAL PANDEMIC they aren't willing to cancel plans and help their customers. Wouldn't recommend horrible people who have no empathy I felt like my situation was just not cared about and that was when speaking to a supervisor. read more

They did not honor the benefits stated in their own coverage documents. Called in to ask why my frames were not covered and they put up a fight to dodge paying out the full benefit. I would not recommend this insurance. read more

We have been with them for years! Terrible service when it comes to accommodating students coming home for college. We are literally talking about 8 days prior to 1 year! It took 40 minutes on the phone and a wait for a supervisor! read more

I have had a similar experience with them as everyone. Our experience we found out that our exam and lens and frames were $200 cheaper when I offered to pay cash. I went to cancel because, why pay monthly a premium and it doesn't save anything when purchasing. They said I could not cancel I have to finish off the contract, because we purchased an over priced pair of glasses on the plan so we cannot cancel. I told them I could pay less without the plan. So we had to finish off the year of premium. I have put 2 requests in to cancel before the new contract begins, and instead of getting confirmation email that it will be canceled i get 2 renewal emails. " We're so glad you're a member! Thank you for choosing an Individual Plan from VSP. Renewing your plan is easy. Your individual vision insurance plan will automatically renew on 3/1/2019 for another year. You'll be charged a monthly premium of $$$$ for the 12-month term of your policy. You can expect to see a charge on the 27th of the month prior to your renewal date. It's a complete scam and rip off. read more

Even though this is the eye/vision coverage that I have through a state government agency, I have to give them a one star. I don't hand out one stars too often. I have worked for the state government for over 40 years and finally retired about six months ago. Vision Service Plan (hereafter known as VSP) sent me a letter, containing three vouchers to pay the amount of $14.62 for the months of April, May and June. I called them and told them that I had paperwork indicating that the amount of $14.62 was supposed to be deducted from my CALPERS check. Response was it takes a 90 days process for the automatic deduction to take effect. Okay, I'm fine with that response. Thus, on my August 1, 2014 retirement check, a deduction of $14.62 was listed on my check stub. Then VSP sent me a billing statement, saying I was past due on paying. The bill was for $43.86. I called and spoke to a VSP employee. He told me that they did receive the three payments that I made. He also indicated that I would no longer be receiving any more billing statement. Well, guess what? VSP did it again. I received yet another billing statement this morning (which they sent on September 3, 2014). This time the statement said I owe them $58.48. The amount of $14.62 has already been deducted from my check. I don't know if they have a bunch of incompetent employees working there that they can't seem to get this issue resolved. Why continue sending me billing statements that I owe for past due amounts? This action is a waste of paper and postage. "The left hand does not know what the right hand is doing." VSP employees, get your act together. I request that you people cease and desist in sending me billing statements when there is an automatic deduction of $14.62 from my retirement check. Sheesh! read more

Your VSP Member ID is your Social Security Number. You have to provide your Social Security Number to every shop you visit and every person you need service. You may speak your SSN in front of a counter hearing every one. This will create chances of IDENTITY THEFT. This means you are potentially at risk just because of you are a VSP consumer. No other medical insurance company ask the consumer to use their SSN. This is totally a misuse of SSN. read more

the rudest customer service i have seen in my life. Recently changed employer and after enrolling on my employer's portal I still get my info not found when I try to create for a VSP account so I called them to "friendly" ask what's going on. Got connected to an agent that never lets me finish my sentence and keep shouting at me it's not VSP's responsibility to make sure I'm on the system. Very pushy, never let me talk read more

BEWARE!!! I obtained VSP coverage on February 1, 2020 since my employer at the time did not offer a vision plan. I used the plan once in March of 2020, and then not again until late February 2022. My new employer has a great plan so I no longer need the VSP plan. Unfortunately, since I used the plan in February, I have to pay for the remainder of the year (until February 1, 2023), even though I didn't use the plan at all for the 2021 plan year. Had I known that, I would have waited the extra month until my new employer plan kicked in. If you have a choice, I highly recommend using a different vision plan. Terrible business model. read more

I agree with all of the negative reviews. One of the "benefits" of my health plan is lenses and frames through VSP and I have used the service several times but it is ALWAYS a major exercise in frustration. It's not worth the "savings" that you are supposedly achieving. If you go to a VSP office, frames are marked up double what you would pay at a non-providers office. I went in to have a pair of sunglasses made May 28 and they weren't ready until June 29. There also seems to be an issue with making sunglass with very dark lenses. I don't trust the aesthetics of the lab technicians. Every single time I have had to have the lenses re-done. read more

BEWARE... VSP is: "you get what you get", but this review is not about that. I tried using the VSP recommended online site Eyeconic to order contacts. I placed the order Dec. 26. It was canceled Jan.31st. It took 45 minutes on the phone with Eyeconic. They never picked up. Called VSP and they canceled it. ordered the contacts again, this time with next day delivery. Prescription gets canceled AGAIN! It took 35 minutes to get it sort out ONLY after contacting VSP which contacted Eyeconic and then I managed to get a manager. Lenses were to be delivered the next day. It is Jan. 11 and I'm still waiting for these things. The latest (two days ago) is that UPS lost the package, they released their liability and I have to wait for UPS 8-10 days. the thing is, I really don't think that UPS lost the package because when I called Eyeconic to find out they didn't know what happened, who could explain or where it could be...basically they were unsure of their supply chain. Stay away. Eyeconic is an inept company/service and VSP owns them?(not a 100% sure) but even as a contractor it leaves a lot to desire. Use at your own risk. read more

My feeling is these people are crooks!! I called and canceled before I ever used this insurance. I canceled because I never got a card or an account number etc.. It just wasn't what I wanted. I canceled. Now I see 3 months AFTER cancellation and an email stating I canceled they are still charging my VISA each month!! I went to the credit card company to have them unable to chg my account again and I will be credited for the charges after my cancellation. If you're looking for vision insurance go elsewhere!!!! read more

Totally agree with all the negative reviews. Found this company to be unapologetically dishonest. Fails to disclose upfront the amount of coverage for out-of-network eyeglass purchase (i.e., from Warby Parker), and then fails to pay the amount represented for the frames. Surprised they can get away with this in California. Should be investigated by consumer protection authorities. read more

Do not signs up for this insurance plan. I did with the advice of my doctor. Then when I had other insurance through my employer they do not allow you to cancel unless you call in a 7 day window. As a doctor I do not have time to make calls during the day. Any no customer service/cancellation is available online. read more

I would give ZERO stars if I could! Find a better company. I have had VSP for over 25 years and this is the first time I have had a problem they are NOT willing to solve. I did paperwork in July which was submitted by my HR department to add my spouse; however it did not happen. I refaxed the paperwork in Aug., Sept., & Oct. Then in Oct., they tell me that I have to have my HR department fax it to them, AGAIN!! Then today, their story is they received the paperwork too late to bill me so he won't be added until Dec of this year - 5 1/2 months later!! Spoke to a supervisor and offered to pay myself since they can't change the deduction from my check and she declined. Apparently they are not interested in money or having additional customers. I will be looking for other coverage. NOT CUSTOMER SERVICE FRIENDLY AT ALL!! read more

Don't be upset with VSP its not there fault. What do I mean by that is VSP contracts with the company you or your spouse works for. Your company tells VSP what you get and when you are allowed to get your items. VSP has so many different plans that your company can choose from or design there own plan for you. So if your upset, be upset with the company you work for and tell them to change how your benefits are administered. By the way just to let you know, I do not work for VSP, but I am a provider who knows how this all works. Good luck to you all and I hoped that my review was a little bit helpful. read more

Spent an hour on hold trying to get my member ID which was never sent to me. The system auto-hung up on me. There website contains many broken links, does not load on all browsers, and there is no email contact info. I was trying to purchase glasses at Costco, and they said that all VSP customers usually have to call and wait for 20 minutes or more before being able to get the info necessary to make a purchase. They also said that VSP customers have a hard time getting reimbursed if they don't have the time to wait on hold. Worst insurance company I've ever worked with. read more

VSP has gone down hill. In the last three years I have had nothing but problems with their labs. This was the year that through me over the edge. I had a great frame that fit my face perfectly, I sent them to the lab to get new lenses and when they were returned back the lab had modified them WITHOUT MY PERMISSION! They messed them up!!! The frames were not fitting my face, ears and nose as before and the lab modified the frames. They were pulled down and back and were fitting way painfully tight. Glasses should be cut to fit the frames and the frames should NEVER be modified to fit their glasses. Their machines should be able to cut the glasses to fit perfectly into the frames. I do not believe they know anything about making glasses and fitting them into frames. Total incompetence!!! Thank goodness I had bough two identical frames to compare their horrible work and how they messed up my glasses. I have had to go back FOUR times to get them adjusted and they are still not corrected. VSP has turned into a Third World piece of garbage company. They need to get their act together. read more

They don't reveal upon signing up that they have a minimum prescription before allowing you to use their services. Basically, I don't meet their minimum therefore I am paying for non existent benefits. Unethical, greedy, evil. America has failed it's people by allowing these miserable monster corporations to steal from the middle class. read more

I tried to cancel my account and ended up waiting over an hour on hold. They transferred me to 5 people who all asked me what I was calling for and they then transferred me to someone else. What a joke... read more

When our employer-based health insurance contracted with VSP Signature Plan, service was okay. The lab was nearby and was responsive to issues that came up.. But now our VSP is the Choice Plan,which uses a different and totally incompetent lab near San Diego. At least two optometrists I've talked to say all their patients are upset about screwed up orders, terrible delays, etc. Their customer service rep or service manager or whatever he is, assures the ODs, but does nothing. My frames went in the beginning of January for a new lens Rx, and they're STILL NOT READY (it's 2/27!) Turnaround used to be no more than 10 business days, usually less. It's pretty obvious that the lab people don't bother to look or read the orders, since my old lenses with a 25% tint were returned with new ones having only a 5% tint, and the orders were to do them exactly the same. So now they're back in the black hole that is VSP Choice Plan. Try to stay out of it! read more

They randomly cancelled my coverage due to failing to properly charge me after being a member for 3+ years. They tried to make me give them a bunch of new information in order to get my account back. I kept it cancelled because I don't support information selling, nor have they paid out any of the previous four contacts lenses claims. They use to be really good but they stopped paying out claims. read more

VSP was a good service to have up until this point. I have insurance through my employer, and when I contacted VSP to cancel my plan they were extremely rude. It seems that they are only nice when they are taking your money every month. Long story short, I had to put a stop payment on the transaction through my bank because the rep pretty much told me that my service will not be cancelled despite my request. I won't ever do business with them again. Worse customer service ever. read more