I don't like to give bad reviews however I have had one of the worst experiences at Bloomington…read moreFamily Dental. The actual service itself was just okay, I did like the TV's with cable. However, I don't think they did as good as my previous dentist but he is in Omaha. What really turned me from this place are their business practices. After my services I had to pre-pay 100% of my bill even though I came in early filled out the paperwork and gave them my insurance card. The gal at the front desk said the reason they do this is incase the insurance company denies coverage. I just had a cleaning and basic x-rays, they are covered! So in order to not cause a scene I paid and left. A week later in received the Explanation of benefits from my dental provider. As expected it was covered 100%. I called the office the gal said oh yes we saw that but we didn't send a check out because most people like to use the money for their next visit. Hmmm.... She then proceeded to tell me that she can't send a check out until the end of November (my appt was Oct 13th!!). The end of November comes and goes, no check. I finally call back on December 12th they still did not send it! And the girl told me they only do checks once a month at the end of the month. There was no way I was waiting another month. She told me she will have to go out of her way to ask the doctor (PS, Dentist-not a doctor) if he could do a special check for me. Seriously, it has been their mistake the whole time, a special check for me. Last night I finally received the check, it was short $13 dollars. Bottom line, they suck! They lost my families business and I will continue to tell people about how terrible their business practices are.

Because of my former dentist taking on too many patients, they were unable to schedule appointments…read morein a timely manner. I cracked a tooth, was in pain, and needed an immediate repair. As a result, I found Bloomington Family Dental. I was able to get a same day consult and next day repair by Dr. John at Bloomington Family Dental. Not only was scheduling quickly a lifesaver due to my pain, but Dr. John was able to give me an inlay, not a full crown, and saved a larger portion of my tooth. Dr. John also does same day crowns having the technology in his office for the same price as offices that give you a temporary and make you wait 3 weeks for the final, unmediated repair step. Dr. John was also a lot more gentle than I had experienced by my prior dentist, and he checked in frequently with me during the repair to make sure I wasn't in pain. Dr. John also had other advanced technology, like enhanced imagery. The office staff was very nice and friendly. They made a point to understand my benefits and discuss the cost with me before the procedure as well. I did pay that day, but only partial payment due to the anticipated benefits from my insurance. The cost was right in line with what I had paid previously, even with the same day service and advanced technology. I recommend you give Dr. John and his team a try!

I have taken my mother (84) there several times after she stopped driving and I am not impressed…read morewith the office. It is always busy (4-10 people in the waiting room) and the phones are non-stop. I have called and been put on hold twice before getting my issue heard. The hygienists seem competent enough but trying to get an appointment for even a small cavity is 2+ months out. Mom told me she had no idea what the dentist looked like because he always stood behind her and never faced her. I think the number of patients is too large for the practice.

Been going here for over 40 years. In the past two years I've seen it decline. Can't get in even…read morewith a broken tooth that he knew was going to crack. He has too many patients and personally I think took too many jabs or something. He's not the same man I once knew. I now have an abcessed tooth or some kind of infection after telling him my tooth hurt for at least a year. I think I got the infection there. Major infection going on now and when I call tomorrow I'm sure the answer will be basically too fkg bad. So where to go now? Maybe I'm wrong but one thing for sure he has too many patients so no one wins.

I had a deep cleaning procedure done, my Dentist was very efficient, professional and very…read moreknowledgeable! The ENTIRE staff is very welcoming and personable, scheduling is made easy and smooth, my wife and son will be new patients there soon! Prairie Dental is on a whole different level of amazing in comparison to some of the other shady dental offices in town!!

Friendly and knowledgeable staff and techs. The doctors seem…read moreto genuinely care about their patients and their care.

Contrary to the name of the practice, it does not feel like your typical small town dental office…read more I come from a family of dentists and have been to multiple small town practices that prioritize patient first care over profit; however, this is not Smalltown's philosophy (at least their actions). I wish I would have read the other low reviews on Google and Yelp prior to my appointment. I agree with others, Smalltown Dental's prices are high. Don't assume insurance will cover it. Ask for pricing and cross-check with your insurance coverage PRIOR to care. I was billed for a service I don't believe was necessary that was not covered by insurance rather than a new patient visit. I have NEVER been to a new dentist for the first time and had to pay for a new patient comprehensive exam out of pocket even if there were areas for concern. When I addressed the office about this, I was met with resistance and no real effort to make it right. They appear to be fine losing business because they are up-charging everyone else. Not the quality of care or interactions that I have been used to with true small town family practices. It is clear they are over charging so that they can make money from patients on top of payments from insurance. When called on it, they say that it is due to the fact that insurance is paying less and less and that they (the dental office) needs to pay their bills too...and yes, this was actually stated to me by the office manager. Maybe they can try lowering their bills by getting rid of the goodie bags. Patients don't need coffee mugs with the dental office logos on them...instead they deserve affordable care. I do believe they have control of their pricing instead of just blaming it on insurance companies. Everyone was nice; however, the dentist was disengaged. I was shocked that at a new dentist visit, the dentist didn't even take the time to try to get to know me or discuss anything regarding my care. The dentist's analysis did not align with the feedback that I got from the hygienist. If you are tempted to try this practice out due to the name, be wary of their billing and insurance policies. This practice focuses on profit over patient which is not what I am looking for. I will be seeking out a true small town practice that is not just trying to make a dime.

Nice office, very nice staff. A little pricey but not crazy. I and my kids have gone to the…read moreHouskas for close to 20 years. Had an issue once with work they did and it was addressed/fixed free, promptly and with a smile.

*** AND THE BEAT GOES ON ***…read more CUSTOMER SERVICE FIASCO #8 As written below: 1) " ... I paid this $429 service (the '$99 teeth cleaning fee') on 01/27/22; 2) JENNIFER BURGE HELLER, DDS, PC cashed the insurance claim proceeds check (for the 01/27/22 $429 service) on 06/07/22 and 3) JENNIFER BURGE HELLER, DDS, PC had not - on or before 07/10/22 (30+ days after cashing this insurance claim proceeds check) - forwarded to me reimbursement (via the insurance claim proceeds check) of the 01/27/22 $429 payment." JENNIFER BURGE HELLER, DDS, PC still has not - on or before 08/19/22 (75 days after cashing the insurance claim proceeds check) - forwarded to me reimbursement (via the insurance claim proceeds check) of the 01/27/22 $429 payment. As written below: "It's no small wonder how JENNIFER BURGE HELLER, DDS, PC can afford such posh surroundings." CUSTOMER SERVICE FIASCO #9 1) A copy of the 07/10/22 Yelp review was mailed, marked "PERSONAL & CONFIDENTIAL", to JENNIFER BURGE HELLER, DDS, PC on 07/11/22 - no response has been received and 2) A copy of the 05/22/22 Yelp review was mailed, marked "PERSONAL & CONFIDENTIAL", to JENNIFER BURGE HELLER, DDS, PC on 05/23/22 - no response has been received. 3) A copy of this 08/19/22 Yelp review will be mailed, marked "PERSONAL & CONFIDENTIAL", to JENNIFER BURGE HELLER, DDS, PC on 08/22/22 - no response is expected. * PLEASE SEE THE BELOW 07/10/22 REVIEW *

Dr. Heller is very good.She is knowledgeable and patient. My family and I have been going there for…read moreyears. She's great with kids and adults. Her staff is also patient-focused. This review probably wouldn't be complete without mentioning how beautiful the office is!!