I had a good experience with BP today. I sent an email to them about an improvement request. They immediately responded and sent me a gift card. Not many companies are this responsive, especially a company as big as theirs - and mine was just a relatively mundane idea. I'm extremely impressed with their dedication to customers. Their gas stations are always clean, their equipment is always new and in good condition, and they always have whatever I want. I will use them every chance I get now. After experiencing the opposite kind of customer care with so many companies, I really believe in promoting companies that get it right. In my experience, companies that have good internal organization have higher morale, and employees respond to customers as opposed to seeing improvement ideas as a nuisance. Companies that excel like BP should benefit from more customers through positive reviews. I highly recommend using their gas stations. read more