No complaints about the doctors or quality of care, because it is great! The complaint is about the…read morestaff and scheduling. My fiancé got an email that he had an appointment at 8:30am this morning. He has been going to BGA for years. When he checked in, the self check in system didn't recognize him, & he went to the front desk where he was told he didn't have an appointment. The system didn't even recognize him as a patient. Once he produced the email, then he was told that another email was supposed to have gone out to cancel his appointment. He didn't get this email, or any kind of call or communications letting him know his appointment was canceled. He had to take off work to attend this appointment. My advice if you use this office is to call & double check to see if you even have an appointment because they do not have good systems in place to let you know an appointment is canceled & your time will be wasted!

New patient- had really brief interview and received answers to some questions although it seemed i…read morewas taking up too much of his time. Doctor gave verbal instructions to discontinue a medicine. I requested written instructions- received sheet of paper that only said stop medicine. No instructions or contact phone numbers if complications arose from stopping medicine. Called to confirm Instructions , message says would be 48 hours before call returned. Ok, called procedure site who gave instructions to continue all medicines except anticoagulants and antihyperglycemics because they didn't have any information. Called after hours number, message quoted $50 fee to answer nonurgent questions. 1st call returned 72h, caller pulled clinic visit record- no mention of request to stop medicine in clinic visit record. Received call- was I interested in signing up for care coordination offered? Saw doctor again 2 minutes prior to sedation for procedure, finally confirmed course of action about drug after 6days. Had outpatient procedure after unpleasant 48 hour prep. Written discharge instructions explained, told not to call birmingham gastroenterology if problem occurs. Had fever 100.5, chills beginning that afternoon. That morning received text inquiring about vomiting, pain, fever would you like nurse to call back but it would be 48h later. Bingo! Received call 36h later, no interest in febrile episode. Received text to schedule post procedure visit but since they use one phone number for EVERYTHING have been unable to contact. I won't detail my irritation with billing. This will conclude my relationship.

When I was forced to visit his practice by a chronic and violent stomach condition i have battled…read morefor over 15 years, Dr. Tooson was unbelievably rude and gave me the distinct impression that he either didn't believe me (I am very young to be facing such chronic health problems) or just didn't care. I am very much inclined towards the latter, as I believe he saw my suffering and my daily pain as an opportunity for him to make money off of me and my insurance. Despite the fact that I was complaining of daily debilitating vomiting and diarrhea, Dr. Julius Dewayne Tooson did not make any recommendations regarding my diet, gave me nothing for my nausea or diarrhea (even though i made it very clear that this was a serious problem and that i react well to Ondansetron for my daily vomiting). Even though I specifically asked for any doctor other than Dewayne Tooson MD, an emergency forced me to seek the services of his practice, and much to my disappointment, I had to see the one doctor from their practice who I had heard bad things about. What I had heard regarding his unprofessional and generally unknowledgeable demeanor was spot on, seeing how Dr. Tooson did not make any effort whatsoever to treat my awful symptoms (most straightforward being my vomiting or diarrhea); instead he took the opportunity to profit off of my pain and abuse the doctor-patient relationship as well as his position at a reputable firm. After my operation, Dr. Tooson made no effort to let me know how it went, instead taking the opportunity to talk to my girlfriend while i was unconscious. Apparently, I had woken up during the procedure (i was supposed to be under adequate anesthesia), and must have had to be restrained (again, no one told me anything about what happened), but after my procedure I woke up with at least 8 new needle holes (despite my pipeline veins) and massive bruises on my arms and torso (I took pictures, some bruises are grapefruit-size, others are finger-shaped). Some time later, my condition worsened and I ended up in the emergency room due to the severity and intensity of my symptoms (vomiting blood and bile over 10x in a day). Much to my disappointment, the dr on call to preform the procedure i needed was none-other than the same guy whose neglect contributed to my worsening condition, Dr. Dewayne Tooson. After first bearing the disrespect of him making a joke of my awful situation, I told him I wanted to speak to one of his partners, because the level of dis-concern and unprofessionality he had demonstrated was completely uncalled for and his reputation had made me never want to see him in the first place. Instead of fulfilling my request to speak to one of the managing partners of his practice, Dr. Tooson immediately began taking steps to cover his own butt: instead of telling other doctors and nurses that i had requested to speak to one of his partners, he instead made it seem as though I had explicitly refused the services of their practice and falsely represented my desire to speak to a more professional and more senior partner from his practice. Apparently, he said that I refused the services of his practice, fired him, and also fired all the partners from his practice. This seemed very obviously an attempt to prevent his more senior partners from seeing me and realizing the horrid mistakes he had made regarding his lack of concern and lack of professionalism toward me, my girlfriend, and my debilitating stomach condition which had led me to seek his services and eventually end up hospitalized after an ER visit. It is absolutely disgusting that a doctor would be allowed to profit off of so explicitly disrespecting a patient, their health, and their desire to speak to a managing partner from his practice. How can he be allowed to profit off of deliberately attempting to prevent me from receiving medical care I needed? How can he be allowed to profit off of covering up the fact that I had raised concerns about his professionality and wished to receive an audience with his managing partners? Is he really allowed to just lie about me asking to speak to his partners, and just say that I refused their services? The worst part is, I sought the help of his firm because of a debilitating and life-changing progression in the severity of GI conditions I have battled for over 15 years, and this disrespectful jerk made a mockery out of it and made no effort to treat a single symptom. As I suspected, my condition worsened over the next two weeks and I ended up in the Emergency Room. When Dr. Tooson saw me in the hospital, despite the fact that his negligence may have very-well contributed to the worsening of my condition and my eventual hospitalization, he made a mockery out of the whole indecent and took steps to prevent me from being able to see a more senior doctor from his practice, effectively doing everything in his power to protect himself from having to answer for his unprofessionalism and neglect.

I was referred to Dr. Tooson by my primary physician and I thought that his service and care was…read moreexcellent! He explained my diagnosis to me in a manner that was very easy to understand. I am so thankful for him because now I know the correct medicine to take and my problems no longer interfere with my life. I would recommend him to anyone!

I have been seen my dr there for going on 5 years now. I had 1 dr and then another dr a couple…read moreyears later. They were ok. It was a very in and out experience. My only issue is that sometimes the front desk makes decisions about ur care based on insurance info and not your stated preferenses. And also I will say that I do not get the feeling they care much about my health. The pro is the in n out experience but the con is that they don't look into much especially if is not billable. I worry that if i had something serious happenng to me, they wouldnot catch it and then i would expire

Dr's nursing staff doesnt show care for patients needs. Nurse Practitioner(CRNP) Jordan Carter is…read morevery bold in telling you that they dont have time to take care of your needs because of too many patients. Very rude and talks down to you. I would stay away from him especially.

I just had my first visit here after the "turd in the bucket" alternative failed to get me out of…read morehaving a colonoscope. First of all, no mean ass walruses at the receptionist desk, nurses were nice, and Dr. However was good. The one complaint is with the automated answering service. This sucks. I would've have given 5 stars if not for having to deal with it.

if I could give this office staff a ZERO, I would. They are rude, intolerant and have absolutely no…read moredesire to help you. They will tell you off for asking a question. It used to be a wonderful place But, at this time, it is the worst dr's office in this town by far. Furthermore, GI Associates wanted to charge me again ($60) to explain my test results that they failed to explain to me after the procedure and refused to tell me over the phone. The feeling you get when you're at this office is that EVERYONE hates their jobs.

Dr. Mauldin is a very kind and gentle man. Explains everything and answers all questions. He does…read morenot rush through your appointment.

Dr Barranco is a fantastic physician. He is well read and always up to date on the latest medical…read moretrends. His Nurse Practitioner Ginger is wonderful and very caring. I highly recommend this practice.

Following a severe bout with diarrhea in the winter of 2019, a doctor…read morewho had attended me in a local hospital suggested I have a colonoscopy, which was performed by Dr. Barranco. After the procedure, a member of his staff advised me that he did not see any complications during his exam. I called his office a few days later and spoke with one of his staff members who relayed to Dr. Barranco my concern that I was still suffering from diarrhea. He prescribed a medication, then followed up with a different prescription a few days later after I saw no improvement from the first one. Both were of the same genre, known as "Flagel(?)", and can cause neuropathy in the extremities. Sadly, I was not warned of or about any side effects and took both medicines without researching to determine possible side effects or whether another medicine would be of greater value, relying solely on the advice and recommendations of Dr. Barranco. Within just a few days after starting the medications, I began having sensations of heat in my feet, together with numbness and tingling, but did not realize that the problems I was experiencing were caused by the medications prescribed by Dr. Barranco. Sadly, I am now unable to walk without using a crutch and must use a wheelchair. There is no known cure for neuropathy. I am left with no cure, no recourse, just the nagging question of why was I not warned? "If only...."