Tory Burch makes my heart sing…read more I love the high quality style, and the service is excellent! I have shopped both in Chinook Center and online and the service and product have been consistently exceptional. Wait until you read this story of exceptional customer service. I had a small, casual wedding in July 2013 and purchased both my shoes and wedding dress from Tory Burch (I posted pictures so you can see). The ladies at Tory Burch were enthusiastic, helpful and got me suited up, and even watered down with a diet coke while I shopped (seriously?? I never expected that kind of hospitality!). Fast forward a few months, I tried on my dress and....... I put on a "little weight". I needed to go up a size. The dress was unworn, and I brought it in and they went through the whole rigoramol again, (diet coke, friendly, helpful, compassionate) and i got the "new" correct size and was out the door. Now here's the kicker. Right before my wedding, I get a delivery to my home. Flowers! From Tory Burch, CONGRATULATING me! They have a fan for life. I tell everyone the story. They need to know how Tory Burch has gone above and beyond any retail experience I have had. They honestly have inspired me to do better, because I can see what a difference it makes.

Review #2 of Yelp's 30 Day Challenge 2012…read more Tory Burch opened about a week ago and I was so excited as I'm a big fan of their flats. I told my husband about it and joked that he should buy me a pair of ballet flats. Well he took it seriously and agreed, what's a girl to do? :) The one grayed out star is for the overall feel of the store. When we walked in it felt like the store was too cramped. The shelves look like they were too small for the number of items there wanted to display. In the spot where the ballet flats are, it looked like they just placed one of each style they have without thinking if the display will actually entice their customers into purchasing. Those four stars are for their products and service. Their products maybe a bit on the pricey side but they last and their designs go with a lot of styles - I love that cos I hate thinking too much about what shoes or bag goes with what. Their sales people are friendly and really attentive. I think I had two ladies help me and I only tried on two pairs of shoes. My husband was happy too because he was offered refreshments while waiting for me try on shoes, also he didn't have to get out of the couch to pay and claim our purchase (we're not as lazy as this in real life :P) I wouldn't say it's a place that you go to every week for shopping unless you really can afford to do so. I will probably have to eat leather and live in my purse if I do that. For the service and quality of product I think this place is worth checking out and maybe once in a while buy something that pleases your eyes. I think it's just fair for a lady to splurge every now and then right? :)

Still on the lookout for an elegant watch we thought why not Hermes. Unlike the sales rep at…read moreGucci's the sales rep at Hermes was friendly, warm and very attentive. She had us sit down at luxurious seating to peruse the watch catalogues. Watches here range between $3000 and up and the one we did see that we liked was $8000. Unfortunately even with the Swiss components and obviously well made quality I wasn't very pleased with the design. I guess Hermes' take on watches these season is to mix up the sizes of the numerical values, if you like 6 pm as a time it is larger in size than 9 am when you start working, or some numbers were literally omitted on the clock face. Another style was some of the numbers were placed out of balance, some sort of looked like they were falling. I just couldn't get over spending $8000 on a watch for my brother and having him feel perplexed over what time it was. That being said about the watch department, let me tell you how beautiful the store is laid out. The store is spacious with a nice perfume counter and cash desk on one end and accessories laid out in an orderly fashion. A very nice colour palette of oranges that tied in with soft blond wood details. Hermes is well known for accessories; ties, scarves, perfumes, belt and ceramics. There is a very nice hint of oriental in some of the designs on the ceramic pieces and interior decor. All around from service, decor to quality, 5 star rating.

As far as service goes in a high end luxury boutique, these ladies have it down! Unlike…read moreexperiences I have had at Harrods, Selfridges and the Holt Renfrew Staff (don't get me started on that one) these ladies were outstanding. I had found a scarf on the Hermes App that I fell in love with. I went into the boutique and it had not been ordered for the Calgary store. Instead of turning me to the website to order it and have it shipped at a cost of $20-$40. Mandy took my details and found the scarf and scarf ring I was after. Two days - only TWO days later - my items were here. I was amazed at the speed of delivery considering it was coming from Toronto. I had originally offered to pay before it was shipped but I was told no, I did not have to pay until it arrived in the store - unlike 90% of all other stores out there. I picked up my items, and they treated me no like I was only buying two items, but as if I was buying out the whole store. It was so nice to have such lovely service! Thank you ladies, you were simply marvellous!

I was recently doing some birthday shopping for a friend and I knew that the one thing he'd…read moreappreciate more than anything else would be a gift bag full of books. Really? Yes. I headed over to Coles in T.D. Square and I must say: the service was *excellent*. The girl working the store was ouber helpful and she even gave me an added discount because of the number of books that I was buying! Despite the fact that T.D. Square is under major construction right now, I highly recommend that if you're in the market for some new books, you head over to this specific location. The service really sets them apart, and good service always goes hand in hand with a good review :)

It's a lovely store. Feels like a boutique. It's definitely priced like one. $22 for a used H&M…read moredress? They have some higher end clothes, expect to pay $100+. Staff give you space and aren't pushy.

Zero for customer Service - Terrible!…read more I dropped off goods for consignment and received a call a few days later that they didn't take any of my goods and that I should come and pick them up over the next few days. I wasn't aware that I only had 5 days to come pick up my things and when I came today to grab them I was told very rudely that they had donated all of my goods to goodwill. I told them I was not aware that they would send my stuff away as I could have taken a few things back to sell personally. The manager was very rude to me and told me that it was my fault that I didn't come for my things. I asked if she could have changed the process to tell me what day I had to pick it up by which would have been clearer or perhaps send me an email with a deadline date for when I should pick up my things by. Nope, she said she didn't need to change how she notifies customers and that these things rarely happened. So I asked if there's anything they'd be willing to do for me such as offer me a 20% coupon to retain my business or anything to help build good will on this unfortunate circumstance. No again. She responded by telling me she didn't feel she had to do anything for me and that the onus was on me. So not only did I lose all if my goods, I got no reassurance that this would not happen again should I choose to consign with then again, and they weren't willing to do anything for me to retain my patronage. Not even an apology! I would have appreciated a little sympathy and some attempt to create good will when you throw out someone's things that were of value to them. How do I know if they hadn't stole some of my stuff and sold it after the day they decided to send my things to "charity"? Cuz they technically could now that they claimed all my stuff got donated. I'll be sure to tell every girl that I know of my experience and how I was treated. I was hurt, and humiliated by the way the Manager spoke to me in such a condescending and belittling manner and will never come back. At the end of the day it's was not about my goods. It was how I was treated and humiliated and told that they didn't feel they had to do anything for me, nor change the way they notify people of when they ship your goods to charity. If you want to consign, I'd suggest you shop around the block in Kensington and find a more friendly place to do business with.

Definitely a neat place to visit. There is a ton of cool stuff to look at and browse through but…read moreeverything felt wildly expensive. Staff were very friendly.

The staff is amazing , the selection is beyond complete. The way they have everything displayed is…read moreincredible. Got some nice cigar ephemera I have not seen anywhere. Amazing!!

I purchased an item that was received and never taken out of the box to be advised that the…read morerestocking fee would be 50%. This was my first experience with Jeromes and competitors had advised that their return policy for the same item if purchased through them would be 10%. I will not be purchasing another item from Jerome's again.

Great service & competitive prices. The delivery men for our appliance were very friendly &…read moreprofessional. Thanks Marcel & team!

A favorite stop in Calgary. I went into the building for Kate Hewko, but spent my money here…read more Nicely curated selection of brands that retail $100+. Got a Marant top, and a brand I'd never heard of, but they had a huge selection of stuff and I wish I'd had a little more time. Things were neatly organized by color and then by style- for example tops started sleeveless, graduating to short sleeves, then long sleeves. But all sizes mixed in- but that's part of the digging fun. Staff was so lovely and helpful, quick to offer a dressing room start seconds after I started carrying something. Also exciting that they have color coded tags. I felt like Charlie looking for that golden Wonka ticket, and was thrilled that my most expensive item was 50% off. Total score. Left there buzzing from the variety of prints, brands, and fabrics. If I were a local, this place would be in regular rotation.

Fantastic staff. Felt very welcome and it was an inclusive atmosphere. Loved the local artist…read moreselection of accessories. Great value for money.

Great service and products. Never had an issue with service or delivery as per review I read by…read moresomeone else. The showroom is inviting and products are of high quality.

Beautiful selection and excellent service. The showroom has great style, and the staff were very…read morehelpful in providing suggestions and feedback. They provide an in-home service, too, which I am seriously considering.