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    Brain Body Well

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    6 months ago

    Helpful 4
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    Mercy Psychiatry - We are a TMS (Resistant Depression Treatment) Office!

    Mercy Psychiatry

    4.2(5 reviews)
    1.8 mi

    I'm currently three months pregnant and dealing with prenatal depression, alongside a bipolar…read morediagnosis. I reached out to this office on June 14th, explaining the urgency of my situation and asking to be scheduled as a new patient. The front desk told me the next available appointment was over a month away (August 19). I said I'd take it -- even though it was far out -- because I needed help. I also made it clear I'd be calling around elsewhere in case someone could see me sooner. They said they'd schedule me. They didn't. A week later, I followed up because I never got a confirmation. That's when I found out I was never put on the schedule, and the original appointment time was now taken. They pushed me back to August 20th at 8am. I agreed, took time off work, and arranged everything I needed to make it happen. Fast forward to 6 days before my appointment: I get a text saying I must confirm and submit paperwork 48 hours in advance or they'll cancel. Aggressive, but okay. I confirm immediately. Then, not even an hour later, I get a voicemail saying my appointment has been canceled because "we can't see you due to your medical history." What medical history? They never collected anything from me except that I'm bipolar -- which, by the way, is listed as a condition they treat on their website. I called to ask what happened, and the front desk gave me vague, dismissive answers. When I asked to speak to the office manager, I was laughed at and told she might call me back. When I professionally but directly expressed my frustration, I was told they "didn't like my tone." I never once yelled or cursed. This place is a perfect example of why people suffer in silence. I reached out for help during one of the most vulnerable times in my life, and I was met with incompetence, rudeness, and zero compassion. Pregnant women deserve better. People with mental health needs deserve better. Do better.

    I have been receiving TMS and now recently Spravato for my depression…read more I have improved so fast. Dr.G and the entire staff listen to all the patients. I highly recommend Mercy Psychiatry.

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    Brain Body Well - c_and_mh - Updated August 2026

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