I had a very disappointing experience and will not be returning. I've been going to D.V. for…read moreseveral years out of convenience, but my most recent visit completely changed my perspective.
My appointment was scheduled for 5:30 PM with Nicole, her last appointment of the day, and I wasn't taken back until 5:50 PM. Once I was in the treatment room, it immediately felt rushed. While discussing my injection plan, I asked for a mirror so I could point out specific areas on my face. Although she briefly handed it to me, she quickly took it back. When I asked if I could keep the mirror in my lap to reference during the appointment, she responded by asking if I was "scared," which felt both dismissive and unprofessional, especially considering I've been treated by her multiple times before. Additionally, she did not use the vein finder, despite knowing that I bruise easily and having the device readily available in the room. As a result, I was left with bruising that lasted for weeks.
The overall tone of the appointment shifted at that point. The interaction became uncomfortable, and the provider's body language was noticeably standoffish. At one point, when discussing my brow area, I again needed the mirror to show what I was referring to, and the same pattern occurred...brief access, then taken away. Later, when I was bleeding and asked for the mirror to see where to apply pressure, it felt like an inconvenience rather than a reasonable request.
The experience at checkout was equally disappointing. The receptionist only stated the total amount due, with no acknowledgment, courtesy, or even a simple "thank you" or "goodbye."
This visit left me feeling rushed, dismissed, and uncomfortable...especially for a service that requires trust, communication, and attention to detail. It was clear to me during the appointment that this would be my last time there.
Moving forward, I will be returning to a med spa that prioritizes professionalism, transparency, and patient care. In my experience, higher-quality practices take the time to review products with clients, including showing packaging, expiration dates, and lot numbers, and ensure the patient feels informed and respected throughout the process.
I hope the owner takes feedback like this seriously, as experiences like mine can result in the loss of long-time clients.