Horrible living conditions for residents. Staff just sit around on their phones while residents wait for help. They let the buildings decline so much that now everything is torn apart making it hard for residents to get around. Food is prepared and served in unsanitary conditions. Life Plan members get moved around from independent to assisted to long term care based on bed openings and revenue considerations. Resident wellbeing and condition is not a concern for Brandon Oaks. read more

Between the horrible responses I got from Nursing staff and the horrible management specifically from the administration. I would never bring my enemy to a place of that nature. My mother in law was treated with disrespect. She would call for the nurses and it would be at least an hour before a CNA got to her room. Then when they finally did answer her call they would immediately turn the light off and exit the room. Brandon Oaks used to be the top contender in the Roanoke Valley for nursing and rehab, but don't let the staff and facility fool you. I strictly went to Brandon Oaks for their Therapy Staff and the quality of Therapy you would receive. I will NEVER RETURN to Brandon Oaks and hope this review assists with someone else making the right decision for their loved ones. read more

the people that have authority there are rude and awful to the people that are under them and mean to the residents, most of them are on their phones and not doing their jobs ! pure laziness ! they want to get paid to work but dont do the work !! ALL OF THEM NEED TO BE FIRED !!!!!!! read more

Mother has been in Brandon Oaks for less than a week and we have had multiple life-threatening scares including her oxygen being compromised with the compounded issue of the nurse not being able to diagnose the problem- thank God that the wheelchair and its tank was nearby as her oxygen plummeted during the ordeal. They absolutely have no idea what they're doing! Yesterday, we were notified that the facility is on quarantine because of the flu. More than one day she has gone without breakfast because of the staff either failing to take the order or yesterday, talking the order and not putting her name or room number so they didnt know where the food should go. POTENTIALLY CRIMINAL NEGLEGENCE!!! BEWARE!!!!!!! read more

I went there after having my knee replaced and my experience was wonderful. The staff was so helpful, caring, kind, and encouraging. The nurses took great care of me and I made great progress with my knee with their excellent rehab department. My friend recommended that I go there and raved about the care they got. I must say I was so happy I went. And the food was delicious too! read more

A family member had a broken hip and knee and needed rehab. The staff set up physical therapy suited for her needs. The facility is set up for long term and short term care. The nurses were nice to all of us. The dining options for guests are minimal but you can get quality food at low prices in the cafe. read more