Horrible living conditions for residents. Staff just sit around on their phones while residents…read morewait for help. They let the buildings decline so much that now everything is torn apart making it hard for residents to get around. Food is prepared and served in unsanitary conditions. Life Plan members get moved around from independent to assisted to long term care based on bed openings and revenue considerations. Resident wellbeing and condition is not a concern for Brandon Oaks.

Between the horrible responses I got from Nursing staff and the horrible management specifically…read morefrom the administration. I would never bring my enemy to a place of that nature. My mother in law was treated with disrespect. She would call for the nurses and it would be at least an hour before a CNA got to her room. Then when they finally did answer her call they would immediately turn the light off and exit the room. Brandon Oaks used to be the top contender in the Roanoke Valley for nursing and rehab, but don't let the staff and facility fool you. I strictly went to Brandon Oaks for their Therapy Staff and the quality of Therapy you would receive. I will NEVER RETURN to Brandon Oaks and hope this review assists with someone else making the right decision for their loved ones.