I received a lovely arrangement for my birthday and I am reviewing based on the information on the…read morecard that was sent with the flowers. My sweetheart called many florist in the area and said this one had the best customer service. He asked they be delivered in the morning of my birthday, but they were not delivered until afternoon. He was very disappointed. He was also surprised at the size of the arrangement when he saw it. He expected much larger. He felt he didn't get his money's worth. It has varied flowers and greenery and was arranged nicely. The container it came in leaks, so it's a problem getting water to stay in. I have it sitting in a bowl. This was ordered over the phone so can't comment on the store.

What ever happened to good customer service and being dependable. If flowers are ordered and paid…read morefor same day delivery, that means they should be received that day. Flowers are supposed to make people feel good, not be delivered so late they cant even be appreciated.

Ordered flowers for a friends 60th birthday for same day delivery. When I called that evening to…read morewish them Happy Birthday and see if they had liked the flowers, the flowers had not arrived. She spent her birthday thinking she had been forgotten. They finally arrived about 8pm that night looking wilted. How very disappointing!

I ordered flowers for my mom's birthday in plenty of time, they didn't get to her in time. The man…read moreclaimed they were late because Door Dash wouldn't deliver them? When they did arrive, they were not what I picked and definitely not worth nearly $70. Disappointing.

I ordered flowers online through their website. They have a phone number listed ((828) 669-7325)…read morebut after spending my entire day pulling my hair out chasing down my order (as I will explain in great detail) this number is connected to a phone which is either out of service or broken. The voicemail to this phone number is also full, so don't bother. The photos of this business posted on Google are deceiving. Black Mountain Floral Center is not a stand alone shop. Although, yes, they have their own door- it remains permanently locked and if it were to ever be unlocked it opens up to the smoke shop inside which the business actually resides. Black Mountain Floral Center is in fact only a tiny desk inside of a smoke shop. Nobody sits at this desk and since their phone is permanently shut off, there is really no point in having a store front at all. Now on to my experience with this business today: At 5:00AM I placed my order with the website. This website is run by a larger company which runs many floral type businesses and helps these shops conduct their companies. The website assured me that my order would be able to be delivered same day. No problem. In the "special instructions" area, I noted to please deliver my order to my recipient's work address between the hours of 11:00AM and 3:00PM On Google, Black Mountain Floral Center's hours of operation are 9:00AM-5:00PM. So at 10:00AM I called (828) 669-7325 which is their business phone number listed both on their website and on Google so I can check on my order and confirm that my order would be delivered to the recipient in time while they were still at work. I wanted to have confirmation from a human being since so far I had only placed my order through a website. As I stated before, their phone number goes straight to voicemail. It is broken or disconnected. So I called again at 11:00. I was not yet aware that the phone was broken. And I called at 11:30, 11:45, and 12:00. At this point I was getting very worried. So I decided to drive myself over to the floral shop. Did I say flora shop? I meant to say SMOKE SHOP. Where I had to speak with the operator of THAT business who called the florist from some OTHER working number who magically got the florist on the line. I was told my order was next to be delivered. This was at 12:20. Another two hours go by and only then were my flowers delivered. So the moral of the story is: if you want to spend your entire day pulling your hair out, biting your nails, and wondering where your floral order is, then this is the florist for you! Otherwise find a local business that understands the importance of customer service and access to a BUSINESS PHONE!

Lovely arrangements with beautiful flowers! And very accommodating and pleasant to work with!read more

Ordered bouquet of flowers to be sent to local Medical Center. Lady on the phone was very nice and…read moreprofessional, and assured me they would be there that very day. They were! Very pleased and satisfied with the service.

Such a fun store- with plenty of various gifts from pottery to jewelry to home decor and more! I…read morefound a wooden crescent moon to snag for home and was tempted by some labradorite crystals right by the front door! John was trying to help me pick more, lol. He was pointing out various things I love! Definitely worth stopping in! Staff was super friendly too.

Nice little gift shop with jewelry and art made by local artists. The owner is very sweet and even…read moreoffered a nice gift bag with my purchase. Definitely worth a peek inside!

My wife and I celebrated our relocated 25th anniversary in Asheville recently so I needed a local…read moreflorist to enhance our celebrations. I found Thoughtfully Curated through an online search and reached out to them via email. Ten minutes later the owner responded back confirming that they can definitely take care of my needs including delivery to our hotel as well as a few suggestions. Five minutes later everything was ordered and confirmed. On our big day the owner texted me a picture of the flowers (they looked great) and confirmed that now would be a good time to send them over as we were wrapping up breakfast and a bit of work. When we got back to the room the arrangement was in a prominent spot and after a few moments my lovely wife took a double take and expressed her amazement of "me" being able to make this happen in an out of town environment. I said that I had some help with some new Asheville friends and told her the story. Later in the day the hotel Concierge told me that she really enjoyed helping me with getting the flowers into the room and that she had a great conversation with the florist owner (she delivered the flowers herself) whom she had been trying to meet with on another matter. Serendipity. You would think things would end here but with a high touch level of customer service, the owner Mara answered my text about how to care for the arrangement (they lasted several weeks) and how to get them home on our 200 mile drive back to Atlanta. She even asked me about where we had been and where we were going during the remainder of our visit. She even suggested a few hiking and walking trails in town and in the nearby mountains that even our hotel Concierge was not aware of. I think that we have a florist for life now in Asheville.

Very happy with the bouquet I had delivered to my mother in law. We live in California and did a…read morequick Yelp search for local florists in the Asheville area. Really wanted to shop local instead of a national chain. Thoughtfully Curated's website was very easy to use! And so happy they were able to work with us on short notice. My mother in law loved her flowers! Would definitely recommend!