I'm not entirely sure where to direct this review, but I'm posting it here because I was a…read moregenuinely happy patient of Wellspring from 2021 until I moved out of Brooklyn.
After relocating, I continued care at one of their Manhattan locations (East 30s) for about two years without issue. However, things took a very concerning turn in spring 2025. The day before my scheduled 6-month checkup, I received a text FROM WELLSPRING telling me they had "moved" and to report to a new address.
When I arrived, I found myself at a completely different dental office -- unfamiliar staff, unfamiliar dentist, and no indication that this was no longer Wellspring - aside from all the signs and branding which revealed otherwise. I had never been notified that my original office had closed, that my providers were gone, or that my care had been transferred elsewhere. I only learned what had happened after questioning the staff and calling my original Brooklyn location.
Apparently, the practice had closed and my records were transferred to another office without my knowledge or consent.
What's especially frustrating is that Wellspring has (or had) other Manhattan locations -- including one closer to both my work and home -- yet I was never given the option to continue care within their network. I ultimately found the 57th Street location myself and went there for about a year.
Now, the same exact thing has happened AGAIN!
Ahead of my upcoming appointment, I received a reminder -- not from Wellspring -- but from yet another completely RANDOM dental office I have never heard of. When I called the number listed for the 57th Street Wellspring location, it routed me directly to this new office rather than anyone at Wellspring. That's when I learned that location had also closed.
Twice in one year, Wellspring has transferred me to entirely new dental practices without any clear communication, consent, or choice. My records were sent elsewhere without my approval, and I was simply expected to show up and continue care as if nothing had changed.
When I contacted this original Brooklyn office to raise these concerns, I was told: "this isn't on us -- the new office was responsible for notifying patients." However, neither new office provided any meaningful notice. In both cases, communication was misleading at best (e.g., implying a "move" rather than a closure and transfer), and at worst, nonexistent.
This experience has been incredibly disorienting and disappointing. Patients not only take time to select medical/dental providers based on locations convenient to their work/home as well as based on reviews and past customer experiences - but they also spend time and money building trust and relationships with their providers. To have that continuity and their choice in providers/locations abruptly disrupted-- twice -- without transparency or basic communication is unacceptable.
THIS IS ON WELLSPRING - NOT THE NEW LOCATIONS. Though I've also no interest in staying on with the new clinic either. Not good business practice for either!
I don't understand why this process is being handled this way, or why patients aren't given the courtesy of clear information and the ability to make informed choices about their care.
So - be warned - if this Brooklyn location has to close for some reason - gird your loins because they won't tell you and they'll just pawn you off on whomever they make a deal with and won't bat an eye.
What an incredibly dehumanizing and maddening experience overall -not once - BUT TWICE.
I'm eternally grateful my gynecologist's office respected me enough not to treat me like this when mine retired!
