Like many pet owners, I desire a top-notch medical practice for my "furry family", one that mirrors…read morethe same quality of expertise and care that I desire and expect for my own human medical needs. I am thrilled to say that I've found that quality of care for my "furry family" at Brenford Animal Hospital, P.A. at their 4118 North DuPont Hwy in Dover location. I am a recent permanent resident of Dover and had adopted my furry felines just before the pandemic shut everything down. As both had all their vaccines etc., were in good overall health, and remained completely "indoor" pets, I had no need to seek any medical attention for either of them until now. I never had felines before and although I did have a wonderful four-legged furry friend for many years before them, she was of the canine breed. Needless to say, felines are totally different. When my "Oreo" exhibited the need for medical attention I looked for reviews for Veterinarians in the area. I write this review because generally people write complaints about experiences, but sadly when they are happy neglect to write compliments and give thanks to those companies and peoples that deserve gratitude to be spelled out. I want people to know about Brenford Animal Hospital, P.A. at 4118 Noth DuPont Hwy in Dover, DE. From my initial call just before the practice closed for the day, through the past few days of communication, everyone I've interacted with at this practice has been wonderful! I don't say that lightly either. By the time I assessed that Oreo needed medical attention and located a veterinarian practice it was near the closing of their work day. Megan was my first point of contact she listened to the concerns I had for Oreo, spoke with the doctor and discusses some options. I ultimately, called back just a few minutes before they closed, spoke with Megan again and booked Oreo for a morning appointment. Megan didn't rush me off the phone, she afforded me time beyond closing to begin the paperwork needed for the morning appointment - she could have had me go "online" to do it myself but graciously extended to me the courtesy of doing it for me and didn't make me feel for a moment that I was imposing on her. My husband and I took Oreo in for the morning appointment, and we both were impressed at the cleanliness of the office and of the examination room. Jacquelynn assisted Dr. Kern's and was the first to interact with Oreo. She was wonderful with him. He has never let a human handle him for the length of time that she needed to and it was as if he'd always known her. I was so impressed! Dr. Kern also had that same effect on Oreo. Oreo had a thorough exam and we were given guidance of what we needed to do to help him get well. I spoke with Dr. Kern's the following day via phone for follow-up and also went into the office to get some recommendations on "treats" for Oreo and Steven at the reception desk listened to my concerns and helped me. I truly felt every person I've identified in this review cared for Oreo's wellness and was compassionate to my concerns for caring for him. They are truly a "team" and clearly share the same attributes that create a practice environment that is exceptional! I thank them and am so thrilled that they are in my community! I know that my furry family will always have the best of care for their medical needs at this practice and which them all professional and personal success!

I brought my two cats in for what should have been a routine annual wellness visit, and it turned…read moreinto one of the most unprofessional veterinary experiences I've ever had. During the appointment, the veterinarian, a short older caucasian woman, repeatedly yelled at the veterinary technicians in front of us. The entire room became visibly tense, and MY GIRLS - MY FIVE YEAR OLD SPAYED CATS WHO ARE MY ONLY CHILDREN - who had already been stressed by being in an unfamiliar environment... became even more agitated. No animal should be examined in an environment where staff are being screamed at. The veterinarian whom I believe her name was Dr. Gallagher, then raised her voice toward me and instructed me to stay away from my own cat because she claimed she knew my cat would scratch me. This was particularly inappropriate considering she had never met me or my cat before that day. My cat's behavior was far more likely a response to the chaotic, high-stress atmosphere that had been created in the exam room. I remained respectful and civil throughout the visit because I did not want to escalate the situation or create additional stress for my pets. However, I left feeling shocked by how both the staff and I were treated. The veterinary technicians deserved far better than to be spoken to that way, and so did the clients. This experience fell well below the level of professionalism I expect from a veterinary practice. Unfortunately, instead of feeling confident in my pets' care, I left feeling uncomfortable, embarrassed, and disappointed. I sincerely hope the practice addresses this behavior because neither employees nor clients should have to experience it.

Doctors are good at what they do!!! I guess I'm a bit disgruntled about the cost of services in…read moreboth Kent & Sussex Counties for the care of "any" pet. I pay more for my dog than I do myself on an out of pocket comparison.

They killed two of my cats and they could put your animals at risk too. A number of years ago one…read moreof my cats became ill, this place was are regular place but weren't open (Sunday). We took ill cat to the animal hospital. There we learned our cat had an enlarged heart and needed to be on meds. We went for a follow up a week later and they demanded we take the cat off the heart meds even though we told them the animal hospital stressed the cat needed to be on them. Two weeks later our cat passed away. Fast forward to today, chalk the first one up to honest mistake. This next mistake, unforgivable. My elderly cat (16 yo) came in due to a drop in weight. Concerned they did blood work and a host of other tests. They said the cat was just old and otherwise it was in "top health." A number of months pass and she slowly losses more energy and develops an eye infection. Again this place was unavailable to see my cat but could squeeze it in for an extra hundred bucks. I again am forced to take her to the animal hospital. There they look at her file and said not only does she most likely have CANCER, but her one lung is gone, and she has FAILING kidneys. Again, this isn't something they did tests for, this is something already in her file that Governors Animal Hospital REFUSED and NEGLECTED to ever tell me about. Don't take your animal here, they are not safe. They will lie to you, and they will charge you top dollar to do so.

No compassion, no sympathy. Over charge. These people do not care about you or your pets. I would…read morehighly recommend going else-where.

I had a bad experience here. I've now moved on. All I wanted was a bill stating the diagnosis for…read morethe visit. I needs this for the pet insurance I have. The bill that I had received had no diagnosis. I had told front desk two times. Also told the vet owner of this establishment nothing was done. I now called to day was treated like I was bothering them, before I was done talking she hug up. Called back explain I needed more info when this would be ready. She decide to just not give me the info and responded with when they get to it. I guess they got my money and don't need to give me any customer service. I was looking forward that their on line info about the Vet and their practice was something I could believe in, but terribly disappointed in how my dog issues were handle, over charging for prescriptions I didn't want and how my dog and I was treated.

I brought my two cats in for what should have been a routine annual wellness visit, and it turned…read moreinto one of the most unprofessional veterinary experiences I've ever had. During the appointment, the veterinarian, a short older caucasian woman, repeatedly yelled at the veterinary technicians in front of us. The entire room became visibly tense, and MY GIRLS - MY FIVE YEAR OLD SPAYED CATS WHO ARE MY ONLY CHILDREN - who had already been stressed by being in an unfamiliar environment... became even more agitated. No animal should be examined in an environment where staff are being screamed at. The veterinarian whom I believe her name was Dr. Gallagher, then raised her voice toward me and instructed me to stay away from my own cat because she claimed she knew my cat would scratch me. This was particularly inappropriate considering she had never met me or my cat before that day. My cat's behavior was far more likely a response to the chaotic, high-stress atmosphere that had been created in the exam room. I remained respectful and civil throughout the visit because I did not want to escalate the situation or create additional stress for my pets. However, I left feeling shocked by how both the staff and I were treated. The veterinary technicians deserved far better than to be spoken to that way, and so did the clients. This experience fell well below the level of professionalism I expect from a veterinary practice. Unfortunately, instead of feeling confident in my pets' care, I left feeling uncomfortable, embarrassed, and disappointed. I sincerely hope the practice addresses this behavior because neither employees nor clients should have to experience it.

Dr Ussellman is amazing. My cat loves her. The whole staff is great. The hospital is clean and…read morewelcoming

If I could give negative stars... I WOULD!…read more I have attempted to get ahold of someone, preferably he manager and no luck! I have tried multiple times a day for over a WEEK!! Several emails and voicemails within that week. I asked one simple thing during my pet's stay, but the staff disregarded and did NOT listen to me! My fur babies are not just something that will be ignore due to the laziness of this staff.

Me and my dog love HDYR!! She's very shy but the staff members worked with her and now she loves…read morethe staff and is so excited to see them! I love getting photos of her and her birthday party was so cute, I truly recommend HDYR!

I recently took my 2 Pomeranians in for a full groom. Upon them going back for the first one, I…read moreheard my second, who was still in the back, yelp in pain. Upon him coming out 3 minutes later, I could tell from his very choppy cut that he was rushed and likely no patience in combing out his fluffy hair, causing him to be hurt during the process. And to say, when he's brought out, that the cut isn't what you had hoped because he was biting at you...well, we both know he was doing so because you were hurting him! If Poms or small dogs aren't in your wheelhouse, say so. Don't put a 6 and 9 lb dog through unnecessary pain! And exercise patience or find another career!

I recently rescued a Big boy who was neglected and malnourished. I wanted him to be comfortable…read morewith the grooming process and hit Lotto with Diamonds. They made him comfortable from the moment he came in and pampered him with kindness and skill. It changed his personality and his comfort. I cannot thank them enough and i highly recommend.

Dr. Araque has been treating our 2 skittish rescue cats for about a year now, and we are incredibly…read morepleased with his service. We are always impressed by his gentleness, knowledge and his array of equipment that allows for us to get everything from routine vaccines to analytic bloodwork done in one visit. His lovely wife also comes along as his veterinary assistant, and she is also great with our boys. It saves us the time and trauma of taking our cats out of our home and into an unfamiliar environment with loud noises. Delmarva Mobile Veterinary is worth the extra money and highly recommended!

I have contacted him on 4 different occasions asking for help. My dog doesn't travel without…read morevomiting. Each time he has told me to go to my vet. When I brought it to his attention he threatened me with legal action. Says I am harassing him. I have every email and messages to him and from him. Not friendly at all. If he doesn't want to come see my dog just say so!

I have been using this boarding service for years now and highly recommend. I have 2 large dogs…read moreand not very user friendly however we have not had any complaints from the staff. Their grooming service is also highly recommended.

I have finally found a groomer/ kennel that can handle my German Shepherd (Mak). He is super "fear…read moreaggressive" and doesn't like many people. Best boarding is AMAZING. Not only did they take good care of my dog while I was on vacation, she worked with him the whole time to get him comfortable enough to bathe him. She was even able to cut his nails! This guy normally has to be put to sleep to have his nails trimmed! Lol Most places would have just kept him in his run and fed and watered him. Not here. I picked my baby up from Best Boarding in better shape than he arrived. I am soooo thankful to have a place I can trust to keep Mak while I'm away, AND to groom him and keep him handsome :)