I urge buyers or those looking to get their vehicle serviced here to read my experience:…read more I had bought 2 vehicles here. Service manager Ron was rude and condescending to me unprovoked when I went to my service appointment. He's been rude/needlessly short with me in the past also. It seems like he is miserable to be working there. When I purchased from this dealership 2 years ago, it included a number of oil changes. I had one oil change left. I asked the lady on the phone who booked my appointment, if my last oil change credit would be applied during this visit. She confirmed yes. When I arrived and saw Ron, I asked him about my oil change credit before leaving my vehicle. He told me that my oil change was treated like an 'extended warranty' and it expired in April and there's nothing he can do about it. I remained polite and let him know that the lady who booked my appointment had said it would be applied. also explained that I was not well and wasn't able to use my vehicle at that time. (My mileage was also way under what was posted on the sticker for my service appointment, but I do understand the recommended date for my next oil change had passed). He remained firmly telling me no while having a smug expression and then most shocking of all: he told me "that it has to be paid for or HE WOULD HAVE TO PAY FOR IT which he isn't going to do." I just looked at him. I did not react though I wished I spoke up and had told him how rude, condescending and unnecessary that comment was. I have no problems paying for my car or anything else concerning me. I would never expect Ron to even pay for a bottle of water for me. Why he phrased it like that, as if I expected it to come out of his paycheque is beyond me. Afterwards, he said "the company would have to pay for it and he's not going to do that." Again, I never asked for the company, him, Nissan Canada, etc. to pay for anything for me. I bought additional protection and warranties, and of course it was disappointing that after being a great repeat customer here, it was so easy to say no we will not help you with the oil change that's rightfully yours and throw that in your face. I was informed my air filter needed replacing during the inspection and I declined to do it, as I will not give this location a dime more of my business. Shameful and I should've bought my vehicles elsewhere. I will gladly go elsewhere for my maintenance needs. Upon picking up my vehicle, a service advisor helped me to check out as Ron was busy with another customer. I was frankly relieved not to have to interact with him again. The service advisor was courteous. He explained that the car wash was broken (of course) and attached a complementary car wash ticket for next time. I am not comfortable coming back to this location and should have asked him to keep the ticket for another customer. I don't need the free car wash for any time. However, he asked me to give Ron a 10 on his review, and was serious in telling me to give him a 10 that would be great thanks. It's unprofessional, you should allow your customers to choose for themselves. It is not appropriate to let people know in advance to give them a 10. That wasn't a great ending to my poor visit. My coworker even offered to accompany me to pick up my vehicle when it was ready, but I shouldn't need accompanying when going to a service appointment and went back alone. Service appointments shouldn't be so uncomfortable that we need someone there with us. What a shame that Ron is an assistant manager for the department. Huge miss on Nissan Plaza when your workers are very comfortable belittling and showing arrogance to your polite customers who don't raise a fuss. I would certainly recommend others DO NOT come here to this location. Buy elsewhere and get your maintenance work done elsewhere.

This is a late review, was there several months ago but people deserve to know who they're dealing…read morewith. Slimiest salesman we ever met, and even when upfront about everything on my end they still attempted to rip us off. We were made to come in multiple times for pointless reasons that could have been done over the phone, but is obviously part of their FisherPrice sales tactic. Salesman Vince lied (or gaslit, whatever you want to call it) us in an attempt to get us to continue to be strung along for a rate we knew was bs (i was pre approved by bank, just didnt tell them that). Then Raj (manager) lies about the rate they got because they want to make even more money. Finally one of the managers an asian man not on website shows me the rates on the computer in an attempt to be "transparent" .. mind you 4th time at dealership now..and wouldnt you know it was my pre approved rate 2.5% lower than they tried to convince us was the bank rate. Every other dealer showed us our rates first visit. Guess you can take a -1 on your "high volume sales". I picked up a Nissan with 30k on it instead from Clutch. Highly recommend, avoid the people from the lamest job in the world. Insert age-old addage here.