We recently purchased a Spaulding in ground basketball hoop. The installation we great, concrete &…read moreleveling. Then noticed an issue trying to join the 3 columns togther. Unable to seperate, contacted Academy store # 130 on Trentron rd Edinburg. Spoke with Jenny mgr Explained the problem, was able to pick up replacement parts needed to continue the install process. Meet PollyAnna at Customer Service, she greeted me & was aware of issue and assisted us. Very friendly, professional staff along with Sergio locating and pulling the correct parts. My family appreciates the Academy Staff, & will continue shopping at this Academy Store #130 Sincerely Christopher Copp

I bought a $400.00 pool yesterday. It was an open box and used pool. Some worker delivered to my…read moretruck. I went inside the store and told the cashier the box was open and the pool was used (it was another brand brown pool) so they exchanged It. The second pool was ripped (I noticed until we open the box at the house) and I went to the store to return it and they told me no returns/exchange. WORST EXPERIENCE EVER. THEY NEVER MENTION THIS POLICY ABOUT POOLS. Now I have to see if BESTWAY can send me a replacement. We cant even use the pool. This sucks!!! WORST CUSTOMER SUPPORT! They should put a sign or mention the no returns/exchange "policy" before buying it. DONT BUY HERE! THIS STORE SUCKS! Go walmart instead.

Service at Academy Sports + Outdoors is consistently poor. Most of the time, only two lanes are…read moreopen, with little to no customer service presence on the floor. Each lane typically has 10-15 customers waiting, sometimes more, which leads to long delays. When another register finally opens, instead of helping the customers who have been waiting the longest, staff often call over people from the back of the line who just arrived. This is extremely frustrating and unfair to those who have already waited. Additionally, the store rarely answers the phone, making it difficult to get any assistance without going in person. Overall, the experience is disappointingi wouldn't even rate it half a star. In contrast, the Academy Sports + Outdoors location provides outstanding service and operates much more efficiently.

Went to exchange a pair of shoes I had purchased 12 days earlier and wore about 4 times. Sergio…read moresaid they could not be returned and spoke to his mgr Phillip. They said they were unsellable and could not be returned. Sergio was snarky and kept telling me, "you should've..." done this, that, to everything I was saying. Was no help and I wasted $75. Why would I shop there again?

I was pretty impressed the moment I walked through the door by the fact that this is not just a…read moresouvenir store. This place has some serious beach and surfing equipment along with skateboards. Yes they have tons of clothing, hats, shoes, eyewear and swimsuits. It's not a huge store,but they definitely pack in some good surfing gear. Only thing I found conspicuously absent was anything to do with fishing. They do have six dressing rooms for you to use. Definitely a good spot to check out if you're into surfing.

This place was recommended to me by their sister store "island style". Lots of nice bathing suit…read moreoptions and very attentive staff. Sarah and Stella helped me out and were very kind, welcoming and fun to talk to.

This golf shop is a stable in McAllen. It has some of the most helpful staff (Talk to Ruben, he has…read morebeen there for 25+ years) of any golf store I have been to. The staff (maybe not all of them) eat and breathe golf They do have a launch monitor for you to try out a few clubs but I encourage you to do your homework and have a consistent swing so you can get consistent results to compare. Ten bad swings and one good swing will take several hours to get an actual good idea of what your actual spin rate, actual launch trajectory, side spin, swing speed, and ball speed are. The prices are the same as any other golf shop because they price match to other stores (try it out). I have been shopping here since 1998 when I first started playing golf competitively and the staff has always been helpful and supportive. Give them a try!

Walked around this place for an 30 minutes I was only one in store never greeted never asked if I…read moreneeded help had a sim 2 used in my hand and wanted to swing the qi 4 but wasn't helped. Put the clubs back Left the store still silence no thanks for stopping by nothing just a girl on her cell phone. Looks like I'm driving back out to Harlien. Oh well was worth a shot.

Go to another location; Brownsville maybe ..??.... Mgr LEO Farrell chose to fax items while there…read moreis approximately 25 people in an S line waiting with 2 cashiers. One Cashier continued to call Management on the head set & stated to me- I call, they never answer. I was in like approx 30-40 min & when I asked him why he couldn't get behind a cash register and help out he told me they were looking for someone. I told him I've see 5 males walking around. He argued with me telling no other males were there (one was wearing an orange vest going in & out of the building, one OTHER MGR standing at front door Ralph Lopez. Could he not get on a Register? And another man in a blue shirt just browsing clothing so ok that's 4 not 5) I asked him if he was going to argue with me or fix the problem? He said "Fix it". INSTEAD he finished his fax, did not get on a register or get anyone else to get in a register, walk over to the other manager, talk about me, they both looked at me and I looked RIGHT BACK, hand on my hip PISSED. Everyone in one was telling me, "Good going". We were all frustrated. I have photos & you can see it on their faces. I told him I was gonna blast him on YELP & call Coorporate. He ignored me. Didn't fix the issue. No reason for such long lines not even prime Christmas shopping time. Week day, kids aren't out yet, lunch time .... I asked the cashier, "Are your Managers too good to get on the Register?

After the bad start with the Brownsviile store i decided to go the the weslaco store. Everything…read morewwnt smoothly found the itwmy i was a looking for and purchased it. Even though i was not there for a long time. I give them an excellent rating. So this is the store for me if i plan to purchase anything else. Hope that will help other customers that have had bad experience at the Brownsviile store.